Do outspark really care about player break rules/

[akatsuki7]

I don't think that outpark Gm or people care that player break rules, because they do not punish player that much

There are player that get ban for doing bad thing like that first player cap one who got ban of something bad, and other player, but then they can make new character and play again

why do player who get band for bad offence have ability to still play, should have IP ban

and there are player who steal the item of player, and they dont have a punishment

also there are also favoratisim that happem of some player with the GM (just like they talk about in the podcast) there are some player that broke ToS and got report and can get out of punishment easily

I think outsparks should work better on this because its not good with customer if thing like that happe because comminity have bad player

[sirviney]

I don't think that outpark Gm or people care that player break rules, because they do not punish player that much

There are player that get ban for doing bad thing like that first player cap one who got ban of something bad, and other player, but then they can make new character and play again

why do player who get band for bad offence have ability to still play, should have IP ban

and there are player who steal the item of player, and they dont have a punishment

also there are also favoratisim that happem of some player with the GM (just like they talk about in the podcast) there are some player that broke ToS and got report and can get out of punishment easily

I think outsparks should work better on this because its not good with customer if thing like that happe because comminity have bad player

Well, if you capped and your character got banned, would you really want to continue playing the game? Chances are no - And if you did you would have learned your lesson and wouldn't continue the action which got you banned in the first place.

Outspark is not interested in losing members, however they do their best to ensure that the ToS are being followed and people are being reprimanded for breaking those terms. And hell, They are doing a damn good job of it too.

Figure you've got what? 5 Game leaders to take care of all of the spammers who constantly spring up... You've got about 10 or so CLs to handle the forums, you've got about 3-5 CSRs and about 4 Major GMs...
that handle technical problems, Events, forums, updates/new features and many other things that Most of us aren't even aware of.

I really wish that people would stop bickering about the outspark staff to such a degree as they are... With the number of staff they have and the number of public to service, as I said before, they are doing a damn good job.

[apoplegiason]

I don't think that outpark Gm or people care that player break rules, because they do not punish player that much

There are player that get ban for doing bad thing like that first player cap one who got ban of something bad, and other player, but then they can make new character and play again

why do player who get band for bad offence have ability to still play, should have IP ban

and there are player who steal the item of player, and they dont have a punishment

also there are also favoratisim that happem of some player with the GM (just like they talk about in the podcast) there are some player that broke ToS and got report and can get out of punishment easily

I think outsparks should work better on this because its not good with customer if thing like that happe because comminity have bad player

i have to be agree with you

there is a lot of scammers and rude players and the gms almost never punish them, for example in this cap rise wa s alos of high lvls selling fakes, lot of them was reported to fiesta_help and they are still playing
exaple of one of those: http://www.outspark.com/forums/showthread.php?t=103560

ip ban would be good bit isnt nesesary, it takes like 2 months be a 7x, if ur banned is like if u wasted those 2 months of ur life, account ban is good enough, but in most of the cases the gms only jail for 2 days and they only punish like 1/10 players =/

[Madcharo]

The most likely reason that OutSpark doesn't ban IPs is probably because taking a players character away will either discourage them enough to just go away or to just make them have to start over. That, by it self, is punishment enough. If OutSpark finds that the same person breaks the same rules repeatedly, I'm almost positive their IP would be banned. :rolleyes:

The GMs are still people that understand how the players of the community feel so they try not to be too hard on everyone but if it has to be done, they will do it. :)

I'm not sure what drove you to posting something like this for everyone to se but I hope it was for a good reason and you're not jstu randomly flaming OutSpark staff.:p

[joecracker]

dont swear, dont be mean, dont harrass, dont scam and dont cause death (training etc to others


those are the only major things

[SilenceDB_33]

I personally think hes right. From all my time and getting to lvl 78 and being a part of the community, I think its about money. ><

I know that sucks, but thats what I believe.

Take someone with Sparkcash that commits breaks a rule to someone who doesnt buy it im sure there gonna be more compelled to get rid of the one who doesnt feed them money. I wouldnt feel this way, but this game seems to be run by SC players.

[drigr_x]

A few things to say here. For one why are you flaming OutSpark? They provide you with a free and great game.

Also as for banning IP's. What if the offencer (is that even a word) isn't the only one using that IP? Say they have a brother/sister/mom/dad/dog/whatever also playing on that computer.

And I don't think you should call out GM's for playing favorites. I don't think happens. I have been talking to a lot of GMs lately and have started to see things as they do.

As for saying that the SC user would get a lesser punishment, I don't think that's true. If I use your standpoint of the SC user being a paying customer, the non-SC user is just another potential customer.

[sun_mattman1995]

Most of the time, they ban you once or twice. And if you keep it up, they will usually give you the IP ban then. Besides, all games have hackers, they know how to handle the hackers correctly.

[Gravvi]

Ummm some things need to be reported. You have to send it to Fiesta_Help. You have to have proof and not just say you saw it. They do investigate. If they see nothing they can't do anything. They have to find proof. Tho I do find some people get off easy. But they learned not to do it again.

[TheCentrix]

Some internet service providers have more customers than dedicated addresses. When you logon to your service, you are assigned one of their addresses. When you log off, that address becomes available to another user. Some businesses have a central computer which stays connected to the internet and all the computers on the network will have the same IP address.

So it would be a risk to ipban someone cause it could ban the violator today, but ban a decent player tomorrow.

(Not all providers work like this btw, but its still a risk)

[iryae]

Ummm some things need to be reported. You have to send it to Fiesta_Help. You have to have proof and not just say you saw it. They do investigate. If they see nothing they can't do anything. They have to find proof. Tho I do find some people get off easy. But they learned not to do it again.

I can name a few baddies who have been screenied and sent to Fiesta_Help by multiple people guaranteed yet they still play. I have yet to see any of these bad guys go away. [And I'm not talking about plain KQ afking or an unkind word here or there -- I'm talking about blatant, racist, rude, and plainly unnecessary remarks from repeat offenders.]

Going to have to agree with thread starter on this one. I've personally stopped sending screenies because I haven't seen anything good come out of them. Why keep wasting my time?

[WendaBoogy]

My first account got banned, actually over a spark cash incident, so I don't think they really discriminate by whether or not you pay to play the game. :\ I've never seen a GM play 'favorites' -- as GM Dakkon said, favorites is 'here, have this item that I won't give to anyone else', not saying hello and asking a player for a hug, or congratulating someone for a level.

As for people that don't get banned for wrong-doings, I found out someone (can't say the name, blacklisting) who was a high leveled player and heavy spark cash user got banned for buying gold from a site. The GM's and CSR's do act on ToS Violations. Sure, they can't act immediately always, but just like any good investigation, they have to build a case with evidence first. Tracking logs, chats, vendors, trades -- it all takes time... they can't just look at a screenshot and decide 'hmm, this is undeniable proof! BAN!'

[Marine-RX179]

As for people that don't get banned for wrong-doings, I found out someone (can't say the name, blacklisting) who was a high leveled player and heavy spark cash user got banned for buying gold from a site. The GM's and CSR's do act on ToS Violations. Sure, they can't act immediately always, but just like any good investigation, they have to build a case with evidence first. Tracking logs, chats, vendors, trades -- it all takes time... they can't just look at a screenshot and decide 'hmm, this is undeniable proof! BAN!'
Although there are issues with Outspark not being an efficient game hoster, I do agree with the point that banning should only take place, after thorough investigation and collect evidence.

I mean look at it from another angle...if there's someone that hate you, and report you with lies saying you are breaking the rules, and the staff ban you right away after just looking at few screenshots, would you feel safe playing the game?

But of course, if a person got reported by lots of different people and still remains, it does make people wonder if Outspark is really doing their job and investigating at all.

[WendaBoogy]

exactly... just the other day in RoA, for instance, a mage that I was partied with had some fighter randomly whisper obscenities at her, and then whisper 'why are you cussing at me like that? I'm going to report you!'... if a GM solely acted on that screenshot alone, a completely innocent person could be in trouble... Instead, the GM's would have to look up the chat logs and see who actually said what. And my guess is, that fighter probably got jail time, or at least some kind of warning.

[drigr_x]

Although there are issues with Outspark not being an efficient game hoster, I do agree with the point that banning should only take place, after thorough investigation and collect evidence.

I mean look at it from another angle...if there's someone that hate you, and report you with lies saying you are breaking the rules, and the staff ban you right away after just looking at few screenshots, would you feel safe playing the game?

But of course, if a person got reported by lots of different people and still remains, it does make people wonder if Outspark is really doing their job and investigating at all.

I don;t think you're fully taking into consideration the amount of reports OutSpark staff must get a day. Think of all the bots that get made and reported. You have to give time for things to change. And I'm not entirely sure but I don't think an in-game ban fully applies to forums if you just them here.

[Marine-RX179]

I don;t think you're fully taking into consideration the amount of reports OutSpark staff must get a day. Think of all the bots that get made and reported. You have to give time for things to change. And I'm not entirely sure but I don't think an in-game ban fully applies to forums if you just them here.
I've been playing mmorpg for many years, and what you pointed out I already know. But the truth is almost all mmorpg face these same issues, but in the history all the mmorpgs I've played, Outspark wins gold medal when it comes to slip-ups, slowest response time and fix to error/glitches and boring events.

[iryae]

As for people that don't get banned for wrong-doings, I found out someone (can't say the name, blacklisting) who was a high leveled player and heavy spark cash user got banned for buying gold from a site. The GM's and CSR's do act on ToS Violations. Sure, they can't act immediately always, but just like any good investigation, they have to build a case with evidence first. Tracking logs, chats, vendors, trades -- it all takes time... they can't just look at a screenshot and decide 'hmm, this is undeniable proof! BAN!'

By no means do I expect bad seeds to be banned at a glance. But I'm not quite sure how much "thinking" and "investigation" it takes to look at multipe screenies of the same person being racist in a handful of separate incidents in /shouts to consider it "undeniable" then. There are a number of "known" bad seeds who are often mentioned in-game and in-forum that should be "further investigated" because surely it's not a case of them-against-the-world for no reason. Until then, they're free to roam Isya terrorizing the community. I'm simply letting some other good samaritan with the patience and extra time on their hands to take screenies for fiesta_help. I'd simply like to have seen at least one of these guys gone by now. It's not like they're new characters.

[Gravvi]

I can name a few baddies who have been screenied and sent to Fiesta_Help by multiple people guaranteed yet they still play. I have yet to see any of these bad guys go away. [And I'm not talking about plain KQ afking or an unkind word here or there -- I'm talking about blatant, racist, rude, and plainly unnecessary remarks from repeat offenders.]

Going to have to agree with thread starter on this one. I've personally stopped sending screenies because I haven't seen anything good come out of them. Why keep wasting my time?

So if you stopped sending screen shots how do you expect to get someone banned? Just Recently I reported something. The person didn't get banned. But he did get a great punishment. I am not saying the crime or name due to blacklisting. I didn't even have Screen shots. This was something I couldn't Screen shot. They checked up to see if what I said was true and it was.

Each case is different. Now each case has a separate punishment depending on how severe it was at the time. One form of harassment is worse than others (or at least to some people there are different levels of it.) Sure they don't receive the punishment you want them to have, but they normally get a punishment. Or a warning if its a first offense.

[JamesZilla]

Some internet service providers have more customers than dedicated addresses. When you logon to your service, you are assigned one of their addresses. When you log off, that address becomes available to another user. Some businesses have a central computer which stays connected to the internet and all the computers on the network will have the same IP address.

So it would be a risk to ipban someone cause it could ban the violator today, but ban a decent player tomorrow.

(Not all providers work like this btw, but its still a risk)

Bravo, glad I didn't have to say it.

And just to add to this users comment, an IP ban means nothing, I could reset my modem or just employ an IP blocker and begin replaying my account.
Account bans are best, perhaps combined with IP banning.

[khchoy3]

Really, some steps should be taken against the gold spammers... ... maybe even considering IP ban?

[Sam_Tyler]

I can name a few baddies who have been screenied and sent to Fiesta_Help by multiple people guaranteed yet they still play. I have yet to see any of these bad guys go away. [And I'm not talking about plain KQ afking or an unkind word here or there -- I'm talking about blatant, racist, rude, and plainly unnecessary remarks from repeat offenders.]

Going to have to agree with thread starter on this one. I've personally stopped sending screenies because I haven't seen anything good come out of them. Why keep wasting my time?


Hmmm, I believe SS are what help assist in the investigations. They have helped shed light on numerous incidents and help give credibility that has backed multiple reports that sometimes are PM'd about a player, a guild, or incident in general.

If you find you are sending SS to Fiesta_Help and receiving no reply regarding them, follow up with an inquiry. If you still receiving no response (give it 4-7 days as they get bogged down daily in report-hell) then forward it to me and I will see what I can do to assist you further.



Although there are issues with Outspark not being an efficient game hoster, I do agree with the point that banning should only take place, after thorough investigation and collect evidence.

I mean look at it from another angle...if there's someone that hate you, and report you with lies saying you are breaking the rules, and the staff ban you right away after just looking at few screenshots, would you feel safe playing the game?

But of course, if a person got reported by lots of different people and still remains, it does make people wonder if Outspark is really doing their job and investigating at all.


There are investigative tools that cannot be talked about but trust me, the GMs and CSRs utilize them daily. I'm in awe when I find out how much information can be gleened from a investigation.

exactly... just the other day in RoA, for instance, a mage that I was partied with had some fighter randomly whisper obscenities at her, and then whisper 'why are you cussing at me like that? I'm going to report you!'... if a GM solely acted on that screenshot alone, a completely innocent person could be in trouble... Instead, the GM's would have to look up the chat logs and see who actually said what. And my guess is, that fighter probably got jail time, or at least some kind of warning.


And that is a very good point. Thankfully the SS is only part of the process. Whispers are of course one of those touchy areas, but they are looked into. False reports usually end up getting a mark on that players account.

I have a pet peeve against players that exploit staff for personal gains. These people get tougher jailing sentences because of such. Lying is another thing I can't stand. There are way to many to count that I've got evidence beyond a shadow of a doubt that the player is guilty of said crime and they'll lie right to my face on it. That's the saddest part of this job. People who can't accept that they've been caught and take due punishments for what they've done.

Again, if you've been sending reports and receiving no reply from Fiesta_Help, follow up with another PM and list the dates, offenses and ask for a update if possible. If after a several days you still receive no response, then by all means send it to me.

However, do not just send me reports without sending them to Fiesta_Help first. Fiesta_Help is numero uno in reporting violations above all others to be sending reports to. Why? Because then it will be readable by all the GMs and CSRs and not just one person. =)

[Poisoned77]

As nei said, if you haven't received a reply after reporting a player to Fiestta_Help you can send a follow-up PM asking what happened, inform Nei of your report, or inform one of us CLs and we will do what we can to notify the GMs of your report.

You have to remember that when sending a player report to send all the possible information about the incident in order to expedite the reporting process. Be sure to include screenshots, your in-game name, your server name, the name of the person(s) you are reporting, an accurate and detailed description of what happened, and the time and date of the incident.

[rubedo2173]

They can't get everyone who breaks every rule. Are you guys going to go down to the police station and yell at them for not getting all the criminals and going too easy on celebrities/public figures with legal punishments? Don't blame the GM's for the behavior of the players. Plus they are probably overloaded with complaints/reports about minor things such as somebody was rude to you. I just ignore most people when they act rude or tell them "thanks have a nice day too" sounds corny but hey. Concentrate on the more serious issues and cut the GM's some slack. Try to see things from everyone's pointof view not just yours. ---On a separate note i believe someone used term offencer in an earlier post and wasn't sure if it was correct--offendor is the correct term just fyi lol

[iryae]

If you find you are sending SS to Fiesta_Help and receiving no reply regarding them, follow up with an inquiry. If you still receiving no response (give it 4-7 days as they get bogged down daily in report-hell) then forward it to me and I will see what I can do to assist you further.

Thanks, Nei. :) There was a point in time when I cared a lot about how the community was treated, but now I'm just tired of it really. I've opted to make use of the Block function instead for those who deserve it and will instead expect others to do the same.

[sh4d0wkid]

Really, some steps should be taken against the gold spammers... ... maybe even considering IP ban?

When you do that, they just get their IP changed and restart :P