Petition for an Announcement

[stormtalk]

Fiesta GMs,

Since the server "maintenance,"

-The lag is so bad that the game is largely unplayable
-Numerous users are unable to log in
-Numerous users are disconnected randomly
-Many users have left to join other games

WE STRONGLY URGE YOU TO MAKE AN ANNOUNCEMENT INDICATING YOUR INTENTION TO RESOLVE THESE ISSUES AS WELL AS A TIMELINE FOR SUCH RESOLUTION.

Signed,

[signatures below]

[stormtalk]

I didn't mean to post this three times - I'm having some general connectivity issues as well as the Fiesta-related ones. Can someone please close the other two? Thanks.

[darkneku]

I myself have been experiencing these things and not because of connection or firewall or anything of the things normally suggested. I would very much like to see something done or at least said acknowledging the problems if at all possible

[cipher_m2]

I also ask for this

[KateeHellen]

Creating multiposts will only make you target for CLs and all your threads will be simple closed.
And about topic.
From my point of view:
1- I experience no lag< not even in Elderine>
2- Deinstall old client and make fresh installation <that should help, and also made update for your OS system>
3- Yes, that is a issue however i think all depends from strenght of your connection.
4- That is something what is independent from Outspark because we do not sign vow of permanent loyality whit Outspark... and that was choice of those players.
And to end.
I think tomorow they will make some sort claryfication what was going on so please be patience.

[KireiYosei]

Its the weekend, the people who make announcements aren't working. SKiNG got on for a little bit the other night, but it wasn't even his working hours.

[Shadowic2]

I'm sure an announcement will be made once the Outspark staff comes back to work.

Today is a Holiday in the States in which most people have the day off.

These issues will be dealt with accordingly once they are present at the office to deal with them.

As of now there is nothing they can do if they are trying to enjoy their time off.

Also please do not spam the forums by recreating the same thread multiple times. This is not going to make things go any faster. This will just result in you landing yourself into a bit of trouble for spamming.

[KateeHellen]

Great avatar Yosei :D

[sirviney]

I find it ridiculous that outspark would take today off.

Hell, work today, service your public, get your servers operation, then take the day off.

They couldn't possibly had thought moving the servers would have been a clean cut deal?


(Sorry for the rant - It was going to come out eventually.)

[stormtalk]

I'm sure an announcement will be made once the Outspark staff comes back to work.

Today is a Holiday in the States in which most people have the day off.

These issues will be dealt with accordingly once they are present at the office to deal with them.

As of now there is nothing they can do if they are trying to enjoy their time off.

Also please do not spam the forums by recreating the same thread multiple times. This is not going to make things go any faster. This will just result in you landing yourself into a bit of trouble for spamming.

I already addressed this in my post immediately after the original post. If you would kindly take the time to scroll up instead of being so eager to jump on my back, you would have your explanation.

And, frankly, your explanation is ridiculous. You don't have to be an operator at 1-800-PSYCHIC to recognize that after a massive maintenance such as a server change, there just might be some residual problems, and so performing such a huge operation the day before you disappear for 3 days might be a bad idea.

[heavysmoker]

Hope there is some sort of Fix soon... i brought the CS exp boost just for this weekend. Now knowing this lag forced me to buy teva.

[UzumakiW]

Don't worry about it. I'm sure as soon as everyone gets back to work, this'll be their top priority.

[MagneusFighter]

i was gonna make this post lol but yes i strongly agree the lag is insanely bad
i rarely lag but ever since the maintance ive been laggin so bad

[starsilk]

I had no lag time until I had to download something to get on the game 2 days ago. Now the lag is so bad it is almost unplayable like mentioned earlier in this thread! I can't see how going from a good playing game to a bad playing game can be anything that I did it can only be what ever they did to make it better...seems to have made the problem. I hope they fix it soon or I would have to find somewhere else to spend my time!

[stormtalk]

There's no question that the lag is a result of their "maintenance."

I'm on a 1-month-old gaming/ graphics-design computer with a T-1 internet connection, and I now experience lag of up to 20 seconds.

[UzumakiW]

Everyone is having lag problems, as you can see. It's not just you. New servers are usually like this for a bit. I'm sure when they come back to work tomorrow, they will fix the problem. You can't expect the GMs to be in their offices all the time, even when problems come up. They take days off from work too. They do have lives outside of working. You just need to be patient

[taledrays]

2- Deinstall old client and make fresh installation <that should help, and also made update for your OS system>
3- Yes, that is a issue however i think all depends from strenght of your connection.

2. Please dont throw this advice around like its the be all end all for fixing every issue in the game. This should be a last resort and not one for every issue that comes along. Reinstalling a game client is only necesary when a software patch has been corrupted during the download or from the download site and this is not a common incident. I seriously dont understand what the fascination on this forum is with people constantly recommending that someone reinstall the client and even the OS every time they run into a hiccup.

3. Connection speed can be an issue however I dont think thats the case here as Im running a 7meg connection and my pings are low and Im experiencing lag issues and delays within the game such as npc's sticking, items not getting picked up when I click them, and my toons sticking at the apex of a power move.



Today is a Holiday in the States in which most people have the day off.

This is the United States and the majority of us work on holidays because its become the American way of doing things, the only people that take holidays off are union workers and most goverment staff and all banking personal and anyone else that still believes in old idea's such as not working on a baseless holiday such as labour day.


I find it ridiculous that outspark would take today off.

Hell, work today, service your public, get your servers operation, then take the day off.

They couldn't possibly had thought moving the servers would have been a clean cut deal?

I have to agrea, not only was it a bad idea to move servers on a weekend and one thats a holiday but then to not have staff onsite for the next few days following the move. This is something that a serious business would be ontop of but I guess that having 2 million registered accounts doesnt matter much to outspark.
(Sorry for the rant - It was going to come out eventually.)

[blazedaces]

Add my name to the list of signatures.

I'm not complaining for the sake of complaining and if you read the OP and many of the posters here you would see that many of them aren't either.

No, reinstalling the client and your OS is not going to fix this. I will probably do it anyway, but it's just something you're throwing out there. I honestly DO NOT BELIEVE YOU when you say you don't have lag. I have a 2mbyte/sec connection and I have no problems with any other software on my system.

Not to mention that during odd times the server lag disappears and everything is fast. This has nothing to do with reinstalling the client or my OS.

On a last note, outspark is a business. They will notice that this server issue is losing them a lot of money because new players trying to play this game will leave due to lag. We are only still here because we have built up characters, but they make a ALOT of money from new players.

So, to be honest, I'm not worried as soon as they get back they will do something about it. Businesses understand money and losing money is the top priority of the business to avoid...

-blazed

[taledrays]

They arent making a dime from me because its just not that good enough of a game for me to buy the chick stuff from the store and its not good enough to justify a monthly sub either but its something to do right now till I finish my vacation from my monthly sub game.

[dreaven]

Well first of all i do experience lag after server move, though mine seems differnet than the old lags i had on a slow comp or IC. my lagg freezes the game entirely for a period of time, nor i can do anything nor the mobs are doing anything. It is like the game pauzes and continues after a few seconds.

And about outspark staff having a holiday.... THEY ARE RIGHT, they should take the day off if they are allowed too. I mean common who is gonna give up a free day to work ?
for them it isn't a game for fun, it is buisness.

[taledrays]

I work every holiday and have for years, when it comes down to it its just another day.

[Khrim]

In all honesty, doing the switch to the new servers when they did wasn't that good of an idea. They should of done it either last week or next week (on a non-exp boost weekend or during the weekdays) because they would of had more time to fix it.

[Serric]

As soon as I can get some concrete data either I will make an announcement or I will see that SKiNG/Joker does. I agree the timing of the server change could have been better (~sigh~) but I also know not every GM/CSR took the weekend off. Today is a holiday (no, I am not working - I am at home relaxing :D) but I have a feeling the OS crew is back in the office today trying to sort this out.

Stay tuned - as soon as I have more info I will share it.

[blazedaces]

As soon as I can get some concrete data either I will make an announcement or I will see that SKiNG/Joker does. I agree the timing of the server change could have been better (~sigh~) but I also know not every GM/CSR took the weekend off. Today is a holiday (no, I am not working - I am at home relaxing :D) but I have a feeling the OS crew is back in the office today trying to sort this out.

Stay tuned - as soon as I have more info I will share it.
And that's all I wanted to hear. Thank you very much. I, for one, definitely appreciate it.

-blazed

[serpenscoda]

Dude, we appreciate what you're trying to do, but some of us have been at this for 4 days with nothing to show for it. At this point, I wouldn't bother. They obviously don't care, they obviously aren't working on it, and all you're gonna get from posting on the forum is a bunch of retarded responses from the "Forum Gestapo." You sure as hell aren't gonna get any help...

[stormtalk]

As soon as I can get some concrete data either I will make an announcement or I will see that SKiNG/Joker does. I agree the timing of the server change could have been better (~sigh~) but I also know not every GM/CSR took the weekend off. Today is a holiday (no, I am not working - I am at home relaxing :D) but I have a feeling the OS crew is back in the office today trying to sort this out.

Stay tuned - as soon as I have more info I will share it.

Thanks for your response. We would all appreciate at least an official acknowledgment that this is being worked on.

Also, good luck fixing it. I know that it must be even more stressful for the GMs working on it than for the gamers waiting for it. However, after several days of waiting, my - our - patience is wearing thin, and for some (those who have left Fiesta), there isn't any left.

You've effectively demonstrated to us that you don't listen to your customers, and until we have reason to believe otherwise, Outspark's reputation as a company will have taken a serious blow. Personally, I wouldn't spend a dime on this game until I have some indication that Outspark's customer service policies have improved.

[kain99]

Everyone is having lag problems, as you can see. It's not just you. New servers are usually like this for a bit. I'm sure when they come back to work tomorrow, they will fix the problem. You can't expect the GMs to be in their offices all the time, even when problems come up. They take days off from work too. They do have lives outside of working. You just need to be patient

lol i thot that people lives in his office.. if they have one rofl


In understand that they can rest the weekend, but at least, they should checked the server inestability and make an announcement..

[versiee]

Like i've said in a previous post.. honestly ALL OF YOU NEED TO SIMMER DOWN. For crying out loud.. they're doing the best they can to resolve the problems. ATM here in the US it's a holiday, GIVE OUR OUTSPARK MEMBERS some time off will ya? Let them enjoy their days off cause as far as I know when working hours are in they ARE doing the best they can to fix things. SO be patient with them will ya? :rolleyes: *sigh all these rants about lagging, all these rants about not being able to log in.. I mean cmon now.. you're not the only one having these issues MOST of the players are as well.. but you don't see them complaining now do you? :rolleyes: Just takes a lil patience..

[stormtalk]

Like i've said in a previous post.. honestly ALL OF YOU NEED TO SIMMER DOWN. For crying out loud.. they're doing the best they can to resolve the problems. ATM here in the US it's a holiday, GIVE OUR OUTSPARK MEMBERS some time off will ya? Let them enjoy their days off cause as far as I know when working hours are in they ARE doing the best they can to fix things. SO be patient with them will ya? :rolleyes: *sigh all these rants about lagging, all these rants about not being able to log in.. I mean cmon now.. you're not the only one having these issues MOST of the players are as well.. but you don't see them complaining now do you? :rolleyes: Just takes a lil patience..

Actually, from what I've seen, the people asking us to "simmer down" are a lot more fired up than we are, this being a prime example.

In fact, in 3 days' time, there has been no official notification that the problem is being resolved, so your assumption that they're "doing the best they can" is unfounded.

Additionally, this contradicts your next sentence, that we should let them "enjoy their day off." Which is it - are they doing the best they can, or are they enjoying their day off?

Make up your mind, then come back and try again.

[silksilk]

Creating multiposts will only make you target for CLs and all your threads will be simple closed.
And about topic.
From my point of view:
1- I experience no lag< not even in Elderine>
2- Deinstall old client and make fresh installation <that should help, and also made update for your OS system>
3- Yes, that is a issue however i think all depends from strenght of your connection.
4- That is something what is independent from Outspark because we do not sign vow of permanent loyality whit Outspark... and that was choice of those players.
And to end.
I think tomorow they will make some sort claryfication what was going on so please be patience.





Computer specs -:

Intel Quadcore - 3.04 GHZ
4 Gigs ram
2x nvidia 8800 GTX
120 gig 10000rpm sata HD

Connection - verizon Fios(currently) 15mb up/down

no computer lag - but rubberband effect, i dont know how you can be the onlyone without lag please elaborate =), make a vid or soemthing with fraps and show us because i have went to 7 different locations and played the game, its all bad, im not complaining because the computer can handle it but sometimes the rubber band is too much and it kills the pt.

[Ar3udeadyet]

i agree post a notice or announcement or something!!!!

[stormtalk]

Computer specs -:

Intel Quadcore - 3.04 GHZ
4 Gigs ram
2x nvidia 8800 GTX
120 gig 10000 sata HD

Connection - verizon Fios(currently) 15mb up/down

no computer lag - but rubberband effect, i dont know how you can be the onlyone without lag please elaborate =), make a vid or soemthing with fraps and show us because i have went to 7 different locations and played the game, its all bad, im not complaining because the computer can handle it but sometimes the rubber band is too much and it kills the pt.

I hear you. I'm on a MacBook Pro running XP with a T-1 connection. This computer can handle a Photoshop file with hundreds of layers and can run any game I've yet encountered on all the highest settings with no problems whatsoever, but since the patch, I get lag spikes of over 20 seconds and constant rubber-banding.

There's just no way that the lag is on our end.

[silksilk]

yea its not the computers, i think whats going on is the new connection is probably getting bottle necked, because i mean it cannot be there servers either, its just a connection issue, and you simply cannot say, there are too many people logging on because all the status on servers is low.

Oh btw kudos on mac book pro xD, i have a g5 from last year december got it for xmas, but im at my parents for labor day so i gotta play on dads computer, cant wait to get home.

[dark.unit]

yeah..it's not our internet speed or computer problem..it's their server problem..on the first page..someone said they have no lagg..unless they have supercomputer..or they r GM..

[Serric]

Let me say this: I am in full agreement with those who are upset. I can't sit here and say "no, it's all fine." when obviously it's not. We CLs were given a few hours' notice that the change would be taking place and we are trying to deal with it as it comes. Personally I would have liked to have seen a public announcement a WEEK in advance, or as close to that, advising the users that the change is coming and there may be some issues... but, sadly, that did not take place.

Now we have the lag and the issues with that... I can assure you the OS staff are working hard to resolve the issue and, although I can not make any promises, I would not be surprised if compensation is given later.

All we can ask is that you be a little more patient. Hopefully not much longer...

[foxy-xx]

Add my name to this list

Now i'm not suggesting outspark should give up their days off to fix this problem but... Anyone with half a brain can figure out that there may be problems with something as big as a server move, so why on earth would anyone do this on a holiday weekend? But this does seem to be what outspark do.. imagine a scenario...

We are going to move servers, (bright idea) lets do it on friday, if there are any problems we get a nice long weekend rest before we have to deal with it

Its kind of a retarded way to run a business.. I know that this game is still in open beta, and expect there to be problems. However, I also expect a good degree of customer service. If a GM was in the office at any time during this weekend (i believe at least one popped in) then he SHOULD have posted at least an opolgy or even better, some kind of explanation. And perhaps in the future outspark could take into account that at times when something they do/change may cause problems better timing may be called for

I really enjoy this game but my patients are wearing thin, for this reason i have been looking around at other mmorpg's. Does outspark really want to lose the hard earned cash that I put into their 'free' game? I regularly buy spark cash for not only myself, but my partner and 2 children (all seperate accounts) so thats 4 'paying' customers!! that may only be a small dent in their income but how long will it be before its a majority of their 'paying' customers feeling the same way? Yes this is a free game but it can only stay free if outspark keep their 'paying' customers happy

[foxy-xx]

Let me say this: I am in full agreement with those who are upset. I can't sit here and say "no, it's all fine." when obviously it's not. We CLs were given a few hours' notice that the change would be taking place and we are trying to deal with it as it comes. Personally I would have liked to have seen a public announcement a WEEK in advance, or as close to that, advising the users that the change is coming and there may be some issues... but, sadly, that did not take place.

Now we have the lag and the issues with that... I can assure you the OS staff are working hard to resolve the issue and, although I can not make any promises, I would not be surprised if compensation is given later.

All we can ask is that you be a little more patient. Hopefully not much longer...

Just wanted to say, of all the forum staff here you are my favourite. I see that you agree when people are rightly disgruntled instead of jumping on the side of outspark is not to blame. I for one appreciate that!! And you always keep us informed to the best of your abilities, i like that too!! thats what good customer services is all about. What you said makes no difference to the problems people are experiencing but a little time to acknowlege the situation goes a long way ;)

[adryden1313]

im just curious about one thing....why is it so hard for people to grasp the simple concept that it is a HOLIDAY weekend 90% of businesses are closed today. It's not like they thought to themselves, "hmm lets do this server switch, see how badly it COULD screw up, **** everyone off, and stay gone the whole weekend, and just deal with it whenever." They are unforseen issues that will be delt with, and until then everyone needs some patience. making multiple threads constantly griping about it, is obvioiusly getting everyone no where. As for an announcement of some sort...if it's something out of their hands, what do you want them to say? "Uhm, sorry guys and gals we have no clue what's going on just sit tight till we know." Which then will start the process all over again with more people griping. I mean seriously...all of this is getting rediculous.

[KanesAssassin]

im just curious about one thing....why is it so hard for people to grasp the simple concept that it is a HOLIDAY weekend 90% of businesses are closed today. It's not like they thought to themselves, "hmm lets do this server switch, see how badly it COULD screw up, **** everyone off, and stay gone the whole weekend, and just deal with it whenever." They are unforseen issues that will be delt with, and until then everyone needs some patience. making multiple threads constantly griping about it, is obvioiusly getting everyone no where. As for an announcement of some sort...if it's something out of their hands, what do you want them to say? "Uhm, sorry guys and gals we have no clue what's going on just sit tight till we know." Which then will start the process all over again with more people griping. I mean seriously...all of this is getting rediculous.

Its because they did it on a holiday weekend that has a lot of people irritated. Any business assumes that something will go wrong when they change something, and if you assume something will go wrong, then logically you should be prepared to spend the time to fix it. Knowing that, it makes little sense for them to have done it when they did, and that is definatly part of whats stirring up so much anger.
As for an announcement lets be honest, if you screw up, you are expected to at least say so, if a power company has a surge, and doesn't know whats going on, they still have to come out and say that theres a problem, and they are working on it. It makes you look better prepared to do that, when you come out and say that theres a problem, it looks like you have a clue, wheareas now they just look sloppy.
However, I personally think the whole lets hate on outspark act is going a little too far. Yes, they messed up, yea it might not have been handled perfectly, but in all honesty people, this isn't helping, making 50 threads about this isn't going to make the server problem fix itself, and it certainly isn't going to make anything better, all your doing is making post after post of ranting.
So overall, everyone is entitled to feel upset, but lets please not act like Outspark has done some inhumane act, its an error, it happens to everyone, all you can do is be patient, if you can't be patient, than maybe you should go do something else.

[stormtalk]

Four days without even so much as an announcement that they're working on it is so obviously over the line that it barely merits saying so, but with so many people who seem to disagree, I'm inclined to point it out (yet again).

As I made clear in the original post, this thread is a request for information, not a "hating-on-Outspark" thread. Next time, please read the original post before you respond.

[foxy-xx]

im just curious about one thing....why is it so hard for people to grasp the simple concept that it is a HOLIDAY weekend 90% of businesses are closed today. It's not like they thought to themselves, "hmm lets do this server switch, see how badly it COULD screw up, **** everyone off, and stay gone the whole weekend, and just deal with it whenever." They are unforseen issues that will be delt with, and until then everyone needs some patience. making multiple threads constantly griping about it, is obvioiusly getting everyone no where. As for an announcement of some sort...if it's something out of their hands, what do you want them to say? "Uhm, sorry guys and gals we have no clue what's going on just sit tight till we know." Which then will start the process all over again with more people griping. I mean seriously...all of this is getting rediculous.

Two points i have put in bold
1. whilst each problem the move has brought cant be 'forseen'. The fact that there may be problems is obvious.

2. yes, why not? as i pointed out before, a simple apology and/or explanation goes a long way. I think people would be a little more patient if they were just kept informed.

3. This thread was started to petition for more information not to rant about the issues in game. people are upset about in game issues and have a right to express their thoughts on it, just as you have the right to come on this thread to tell them off about it *sighs*

[stormtalk]

Two points i have put in bold
1. whilst each problem the move has brought cant be 'forseen'. The fact that there may be problems is obvious.

2. yes, why not? as i pointed out before, a simple apology and/or explanation goes a long way. I think people would be a little more patient if they were just kept informed.

3. This thread was started to petition for more information not to rant about the issues in game. people are upset about in game issues and have a right to express their thoughts on it, just as you have the right to come on this thread to tell them off about it *sighs*

Thank you for your well-reasoned response. This is exactly what I had in mind when I made this petition.

[Pacman70]

It's not often that I post. I understand that everyone is getting miffed off with the whole situation. The one thing that keeps being mentioned is that it is a holiday!

OK so I live in the UK but we have holidays too. I am a Network Administrator so I can understand the stress of moving servers! I am on 24 hours call out, which includes weekends and believe it or not holidays. This is what I am paid to do so I can't grumble.

Surely, Outspark would have resources available for this type of situation.

I do believe there was a notification released prior to the server move but without mentioning when it was going to happen!

I do find it puzzling that Outspark took the decision to move the servers on a holiday weekend when the usage would be at its highest. I would have thought it would have been sensible to move the servers doing the week when usage wouldn't have been so high.

I am also making the assumption that the server has also affected the other games in the Outspark portfolio and I'm sure those users are also miffed!

The other thing that keeps being mentioned is that Fiesta is an Open Beta, if thats the case then fine but could someone confirm this? I am happy to support the development of the game as I do enjoy playing it.

[DeathBringer01]

Ive never expierenced lag in Fiesta except for the huge eldy events but after that new update on servers it takes 5 secs after i click on NPC for there screen to pop up.

[elementangel]

Okay seriously everyone, I think this has gone way too far, and has defeated the purpose for which Storm posted this thread.
To everyone who is oh-so-angry that we've had bad lag for three days... is this going to kill us? No. Will our world fall to pieces because we can't get in some extra grinding time? No. Will we be alright in the end? Yes.

Also, a lot of you people are failing to comprehend the fact that Labor Day is a national American holiday, meaning that MOST, not ALL, American employees have the day off. The OutSpark staff are clearly included. However much we all want the GMs to LIVE in their offices and play slave to us, that is wishful thinking. They too have lives and we should be happy that we can go to bed knowing that come tomorrow, the OutSpark staff will be once again on-the-job.
I think everyone needs to calm down, take a deep breath, and look at it from the OutSpark staff's view. Would you like it if people expected you to skip your holidays? Would you like it if you were hated for every little thing that went wrong? Would you like it if peoples' appreciation of the effort you put into making Fiesta better all depended on how well things were running at the precise moment?
Because that's how hundreds of players base their opinions on GMs, CSRs, and GLs. And quite frankly, it's shallow and manipulative. It brings to mind the kindergarden situation:
"If you give me some candy I'll be your friend."
Honestly? Are we all so immature that we cannot step back and be patient? Go outside, have some fun, kick a ball around! There is so much that you could be doing instead of ranting!

[stormtalk]

Okay seriously everyone, I think this has gone way too far, and has defeated the purpose for which Storm posted this thread.
To everyone who is oh-so-angry that we've had bad lag for three days... is this going to kill us? No. Will our world fall to pieces because we can't get in some extra grinding time? [/B]No.[/B] Will we be alright in the end? Yes.

Also, a lot of you people are failing to comprehend the fact that Labor Day is a national American holiday, meaning that MOST, not ALL, American employees have the day off. The OutSpark staff are clearly included. However much we all want the GMs to LIVE in their offices and play slave to us, that is wishful thinking. They too have lives and we should be happy that we can go to bed knowing that come tomorrow, the OutSpark staff will be once again on-the-job.
I think everyone needs to calm down, take a deep breath, and look at it from the OutSpark staff's view. Would you like it if people expected you to skip your holidays? Would you like it if you were hated for every little thing that went wrong? Would you like it if peoples' appreciation of the effort you put into making Fiesta better all depended on how well things were running at the precise moment?
Because that's how hundreds of players base their opinions on GMs, CSRs, and GLs. And quite frankly, it's shallow and manipulative. It brings to mind the kindergarden situation:
"If you give me some candy I'll be your friend."
Honestly? Are we all so immature that we cannot step back and be patient? Go outside, have some fun, kick a ball around! There is so much that you could be doing instead of ranting!


"Precise moment"?
You call 4 days a "precise moment"?
What are you, a glacier?

[elementangel]

"Precise moment"?
You call 4 days a "precise moment"?
What are you, a glacier?
They always said I had a heart of ice....
But seriously. Isn't that how it goes? If one thing goes wrong and the GMs don't fix it immediately, we hate them, and then once they do, we love them like nothing was ever wrong?
It's utterly pathetic.

[KanesAssassin]

They always said I had a heart of ice....
But seriously. Isn't that how it goes? If one thing goes wrong and the GMs don't fix it immediately, we hate them, and then once they do, we love them like nothing was ever wrong?
It's utterly pathetic.


It is, everyone does need to calm down and be patient, regardless of whether Outspark mishandled it or not, screaming your head off about it isn't going to help.

[KateeHellen]

Hmmm... now i am clueless...
Not so long ago<at old server> for me to get from Avon to Shutian <taking direct route between all those shroom vendors> was a real challenge because Fiesta turn for me in slideshow<and when events have started i do not even enter city in order to not overheat my procesor( AMD Turion 64x2)>, but now i can move smoothly through Eldy.
However i too experience<but not always> such fight pauses, and rubber band effect but that should be rather treat as another movement/combat glitches as lag effect. but i will say this again, i speak ONLY about my personal experience and i will never generalize that because i do not experience lag then he do not egsist because i known that this will be a lie and furthermore i have no reason for do not belive anyone who say that he/she experience lag...
My laptop is one year old and my connection is around 2.5 GB.
And last thing.
I only mentioned client reinstalation in case when despite installed patch connection to server was still broken <this was in my situation> and after reinstalation i was again able to access game.
I too have opinion that IF Outspark plan to execute such move operation then they should postpone this at time after weekend and holiday<in order to quick react at any occured problems>.

[l0rdplik]

This lag is making it near impossible for lvling my cleric -_- It's great to heal someone that's been dead for 10 seconds, when their health is full to you :/

[DeathPyres]

They always said I had a heart of ice....
But seriously. Isn't that how it goes? If one thing goes wrong and the GMs don't fix it immediately, we hate them, and then once they do, we love them like nothing was ever wrong?
It's utterly pathetic.


Firey, I love you.

Truly an outstanding speaker, and way to put my thoughts into words. o-o For me. ;D lmao. <333 jk.

Btw, silksilk, your rig is just plain sexy. lmao.

[lenore_lurks]

I don't hate anyone at Outspark for this.

But it doesn't mean I'm not ticked off that this has happened.

Although there has been no official announcment that they are indeed fixing anything related to this issue, I am hoping that they are, and we will hear about it soon enough.

To people saying 'it's a holiday, give them a break!' I think you're missing the point - and that is that yes, it is a holiday, and if you look at Outsparks track recond where they have major changes, why on earth would they have an entire server change over a holiday when the likelyhood of something stuffing up is well over 50%. Think about it. Has there ever been a major change that something hasn't gone wrong? Why would this be any different? And why would Outspark assume any different, and plan for it on a holiday when they won't be there to do anything about it?

They have obviously planned to do this a long time ago - they didn't simply wake up one day and think it was a hot idea. I'm assuming these things cost alot of money to do, and it was done in the best interest of Outspark so they can run more games, better. Someone (I think it was Sking) said in the 'chatroom' during the BR and level cap raise inclusion that they were about to do this. That was at least a week before they actually did it. So why no official announcement?

Again, I don't hate anyone, I'm sure they are doing their best, but this whole thing just sucks. lol.

[Miazma]

I'm sure an announcement will be made once the Outspark staff comes back to work.

Today is a Holiday in the States in which most people have the day off.

These issues will be dealt with accordingly once they are present at the office to deal with them.

As of now there is nothing they can do if they are trying to enjoy their time off.

Also please do not spam the forums by recreating the same thread multiple times. This is not going to make things go any faster. This will just result in you landing yourself into a bit of trouble for spamming.

IF you had taken the time to read the OP's second post he stated very clearly he was having connectivity problems. He also asked very nicely if his multiple posts could be removed, berating him and threatening him with *trouble* was just a little more than unnecessary.

And expecting users of the site to be understanding under these circumstances is amusing. My Mum works in the IT Industry as a Network Specialist and she was highly amused that it would be expected to do such a massive change over without these problems occuring. So doing it then going afk for 3 days is a bit of a joke :D

[iryae]

A yellow notice was just posted on Bijou!

[Notice] lag issue, our technical staffs are trying to fix it

Happy? Better than nothing, I guess. :p

[stormtalk]

IF you had taken the time to read the OP's second post he stated very clearly he was having connectivity problems. He also asked very nicely if his multiple posts could be removed, berating him and threatening him with *trouble* was just a little more than unnecessary.

And expecting users of the site to be understanding under these circumstances is amusing. My Mum works in the IT Industry as a Network Specialist and she was highly amused that it would be expected to do such a massive change over without these problems occuring. So doing it then going afk for 3 days is a bit of a joke :D

Thank you for reading past the first post before responding and for your amusing anecdote. "AFK for 3 days" - I couldn't have said it better.

[lenore_lurks]

A yellow notice was just posted on Bijou!

[Notice] lag issue, our technical staffs are trying to fix it

Happy? Better than nothing, I guess. :p


lol. Good to know! Thankyou for the info :)

[Empathys]

lol. Good to know! Thankyou for the info :)

Unfortunately that was GM_Frank as he was about to hold a (wouldn't you know it?) Fight the Boss event in Elderine. I'm sure he had the best interests because everyone was whipping up a storm in Eld about the lag.

[stormtalk]

Unfortunately that was GM_Frank as he was about to hold a (wouldn't you know it?) Fight the Boss event in Elderine. I'm sure he had the best interests because everyone was whipping up a storm in Eld about the lag.

At least they're openly working on it and also attempting to appease us. If they fix it soon and if reparations follow, we'll be good to go.

[Empathys]

I'm fairly sure they were working on it before, so how come them openly doing it makes a difference?

[joecracker]

The complete lack of a post on this and the kq blues is what i dont like, i mean dam, do the right thing and at least say something staff. this is where you get a F for saying nothing and making people lose faith in you guys

[stormtalk]

I'm fairly sure they were working on it before, so how come them openly doing it makes a difference?

Because even though you're "fairly sure" they were doing it before, you don't know that they were, and customers - especially paying ones - have the right to know. If you want me to launch into a deontological explanation of why they have that right, I'd be happy to oblige.

[Empathys]

Because even though you're "fairly sure" they were doing it before, you don't know that they were, and customers - especially paying ones - have the right to know. If you want me to launch into a deontological explanation of why they have that right, I'd be happy to oblige.

No need. It goes something like this:

We pay. They get paid because of us. So even though this is a free game it's not free because we elect to spend our money on it. That means we deserve to be treated like we are paying a subscription for non-essential items to make the game easier.

And also, it's their job so they shouldn't be allowed to have a weekend off to spend with their family because we're addicted to a game and can't play when we want to.

Close, right?


EDIT: On second thought, do tell me because I think I may have forgotten everything I got "schooled" with the past 2 days.

[stormtalk]

No need. It goes something like this:

We pay. They get paid because of us. So even though this is a free game it's not free because we elect to spend our money on it. That means we deserve to be treated like we are paying a subscription for non-essential items to make the game easier.

And also, it's their job so they shouldn't be allowed to have a weekend off to spend with their family because we're addicted to a game and can't play when we want to.

Close, right?


EDIT: On second thought, do tell me because I think I may have forgotten everything I got "schooled" with the past 2 days.

I don't see how the specifics of what we're paying for is relevant to the fact that we're paying customers; either way, ultimately, we're paying customers.

The second part of your argument has been revisited several times throughout this thread. The general response is not that they should have spent this weekend fixing it; it's that if they should have foreseen problems with the server change and done it at a different time in the first place.

Your pugnaciousness is lost on me. Sorry.

[Empathys]

I don't see how the specifics of what we're paying for is relevant to the fact that we're paying customers; either way, ultimately, we're paying customers.

The second part of your argument has been revisited several times throughout this thread. The general response is not that they should have spent this weekend fixing it; it's that if they should have foreseen problems with the server change and done it at a different time in the first place.

I can't agree with you more on the second part. And I wasn't intending to argue with you, that wasn't my intent; it was an, apparently, failed attempt at dry humour. But it's not so much what's being purchased as that the paying customers (for the sake of clarification, I am one) feel they're owed a greater... responsibility from the staff.

In another post someone pointed out that paying customers should be treated better than non-paying and that treating both customers with the same attitude and services was favoritism on behalf of OutSpark. I feel that's a load of bollocks.

Though this brings up the horse that has been beaten to death a thousand times over: No one is required to pay. Everyone can enjoy the same gameplay experience as everyone else without spending a dime. Purchasing SC is optional and should be left out of discussions like these.

If you want compensation for lost time on Premium items, that's fair enough I can understand that. But OutSpark isn't obligated to do so (which I have learned, since I was so obviously oblivious of this before) is bad business. Though, refer to the above paragraph.

All-in-all, OutSpark could have handled this a lot better. The fact remains that it wasn't and all anyone can really do is wait for a speedy return to normalcy.

[Poisoned77]

I just marvel at how much people rant at Outspark for not working on the issues, when they are not in full possession of the facts. Many of the staff sacrificed their weekend to work on these issues for you guys, and yet you lambaste them to no end.

SKiNG and CSR_Joker posted many announcements about the problems an they assure us that they are working on it as hard and fast as they can. I know many of you are computer oriented, so you should realize that fixing something doesn't happen at the snap of a finger.

Yes, the time of the move could have been done at a time when there was lower user traffic. But even if they had done it at the middle of the week, the same bugs would have happened, and it would have taken the same amount of time to get it fixed.

Just be calm, PLEASE. Put yourself in their shoes.

If you were working hard on some project in school or at work, would you want a group of people around your desk haranguing you to work faster, work harder, to not be so stupid? Would the anxiety from having to hear the hubbub of angry voices and shouts make you want to work any faster? Would you even WANT to work faster for these people?

[Azazel_DarkChild]

I just marvel at how much people rant at Outspark for not working on the issues, when they are not in full possession of the facts. Many of the staff sacrificed their weekend to work on these issues for you guys, and yet you lambaste them to no end.

SKiNG and CSR_Joker posted many announcements about the problems an they assure us that they are working on it as hard and fast as they can. I know many of you are computer oriented, so you should realize that fixing something doesn't happen at the snap of a finger.

Yes, the time of the move could have been done at a time when there was lower user traffic. But even if they had done it at the middle of the week, the same bugs would have happened, and it would have taken the same amount of time to get it fixed.

Just be calm, PLEASE. Put yourself in their shoes.

If you were working hard on some project in school or at work, would you want a group of people around your desk haranguing you to work faster, work harder, to not be so stupid? Would the anxiety from having to hear the hubbub of angry voices and shouts make you want to work any faster? Would you even WANT to work faster for these people?

I completely agree. I have said a few things on this subject of the problem but I have tried to remain understanding about it all. But WOW some of you guys are sooo rude, abusing, and down right evil towards the staff. That does not help anything or anyone, Heck it can get you in some serious trouble. Especially with the way some of you pick out staff by name and bash them. This is wrong and childish. I am sorry for having to state these things instead of just sitting ideally by..... but it is sicking how some of this is being handled. Not to mention, why would they want to turn around and compensate us for these problem if we are being a bunch of ingrates.

[Miazma]

The only posts I have seen from Sking and Joker were prior to or just after the move, that was 3 days ago. Trying to make the client base feel bad because the game providers supposedly gave up their weekend is funny to the max. :D :D The longer the game is virtually unplayable the more money they lose because less is being spent in the cash shop. The less money that is being spent by the client base the less there is to pay the weekly running costs of the game providers. So it is in their best interest to give up their weekend and get the site functioning properly again.

However the original theme of this thread was asking for more input from the game providers and that is a genuine request. Yes I understand they cant spend all their time putting out bulletins but they could surely let it be known they are working on the issues. AND in closing, knowing they were shifting to a new provider the launcher problem should never have arisen. If they had done their research properly they would have known that players would first need to install the .net Framework.

[serpenscoda]

Just be calm, PLEASE. Put yourself in their shoes.

OMG, if I had to put myself in their shoes, my company would've FIRED me by now...

[iryae]

.. Many of the staff sacrificed their weekend to work on these issues for you guys ..

I would probably have felt more compassion for them had they not chosen a holiday weekend to do this upgrade .. I mean, surely you'll agree that the Saturday of Labor Day weekend wasn't the best decision they've ever made. ;)

[foxy-xx]

No need. It goes something like this:

We pay. They get paid because of us. So even though this is a free game it's not free because we elect to spend our money on it. That means we deserve to be treated like we are paying a subscription for non-essential items to make the game easier.

And also, it's their job so they shouldn't be allowed to have a weekend off to spend with their family because we're addicted to a game and can't play when we want to.

Close, right?


EDIT: On second thought, do tell me because I think I may have forgotten everything I got "schooled" with the past 2 days.

Its good to see that school has paid off. I'm impressed that you know it all even before you have even graduated. At your ripe old age and level of experience i guess you must know a lot about running a successful business. If, like you say, this comment was intended as dry humour, it didn't come over that way

Now I'm only guessing but in this case i think it goes a little like this ~ we pay, they get paid because we pay (now this is where it changes) If we didnt pay for non essential items just to enhance our game play, this wouldnt be a free game :eek:. Unless your suggesting that outspark, or any other company for that matter, do it out of their own kindness, and would continue offering a free game if it was actually costing them money? server space isnt free, neither is anything else thats required to run the game (overheads :rolleyes:)

This just sounds like bitterness toward the people who actually contribute their hard earned cash to support free players.


Back to topic ~ do iwe really need to keep pointing out that this thread isnt about dragging employees back to the office, or about wasting premium items!! and we get it that sometimes game servers run into problems.. this is more about timing, planning and lack of information.. People can easily empathise with a situation when they are kept informed. Its really not that difficult. Imagine the riots if an airway company failed to inform passengers of a delayed flight, and then failed to give an explanation, even if only to say we dont know or cant say why but we are working hard to sort things out.... With a simple apology and explanation, yes some people still wont be happy that the company is stealing time from a holiday that they elected to pay for, but most people will be happy to see proof that the staff are indeed aware of a missing flight and are doing what they can to alleviate the situation

These days, with so much competition, customer service is everything


Originally Posted by Poisoned77
I just marvel at how much people rant at Outspark for not working on the issues, when they are not in full possession of the facts. Many of the staff sacrificed their weekend to work on these issues for you guys, and yet you lambaste them to no end.

Since you are obviously the only person here in full possession of the facts perhaps you could expalin further what you mean by 'many'? Because as far as i am aware only one member of staff has been in the office supposedly working on the current issues? But again, thats not what people are complaining about here.


AFK for 3 days... lmao... love it!!

[Rain4ever]

My Point of View...Be it rude or one-sided view....

Its true that we must give some time for Outspark to sovle the problem as it doesnt just take a few mins to spot a error and fixed it. HOWEVER.... what makes the players VERY UNHAPPY about Outspark is the lack of communications and the customer service that they provide.... Some of you might say that Outspark is not the developer of the game, they are just running the game in English Version only, they are just doing business and so on....

If they are running a business as many of you had said.... seriously, they are da*m lucky to have such a big group of players that are loyal to them as in spending thousands and thousands of real cash on the items and also players that KEEP ON having HIGH faith in them each time when a big problem occur..... Why do i say that? They fail in customer service.... and how? As a Successful business company esp business that provided thousands of customers....the main thing that they need to do other than just sucking every drops of blood from their customers is to keep their customer inform.... Be it is a small little issues like "Do not give you PW to anyone...etc" to be issues like a follow-up case in letting customers know the current status. Not only that..... advance notice is always good to do as firstly, this will let the customers get prepared on whats going to happen and not just last min announcement...And in which this will cause alot of anger within the players (as what you can see now....). And when problems occurred, a simple announcement from the Outspark Staff...

Example: "We apologized for the problems that had caused alot of unpleasant gaming experience you had now. We are trying to slove the problem now and ASAP to serve you better. Please bear with it. Once again, we thank you for your kind understanding and patient with us" If you had saw this announcement after the server move and re-opening of the connection about 2 hours later... Will the players feel that much angry?? At least a simple announcement will shows that Outspark cares for all their players and players will also thinks that Outspark doing a good customer service. And not players keep on shooting, posting threads to raise attention to Outspark and after lots of flooding feedback to Outspark mailbox then a announcement will then made.

*Be proactive is the success of a business....always get back to customer FIRST and NOT having customers coming back to bark at you for actions to be done.... When that happens, get ready to lose some of your sales.... * and also *Never try to have customers coming back at you with an angry face... If you had provide a good customer service, they will always come back with a confident face as they will know that you will definately provide them the nessecary informations and they trust you.*

Thats all for my point of view... sry for the long essay that i have written.. Haha....oh yeah... also sry for the bad english written... =X

[taledrays]

....why is it so hard for people to grasp the simple concept that it is a HOLIDAY weekend 90% of businesses are closed today.

This is simply not true when it comes to this holiday wich is called labour day. At most what was closed today were schools, banks, postal offices, and some goverment offices such as utility payment centers and non goverment offices here and there but nowhere near your number of %90 rather more along the lines of %20. Now if the OS staff took the weekend off then they obviously dont understand what it means to be a service business and that is that your always there to provide service and always have people on call to fix a problem when it arises. I have worked in 9 diferent service industries and three of them are very big and critical such as telecom and if your service goes down in telecom wether its phone or internet or television you have to get it back up and quickly specialy if the outage covers not one person but many unless you dont mind loosing your customers to a competitor who actually does it right and has people around at all times.

[overswarm]

Alright so I've read this whole thread and I think its time that my comments are put down here.

Here are some of the things that I've been thinking.

First off whether you pay for this game or not, Outspark is a business. They are paid because of the money that we spend, and because of this they should consider treating their customers a little better when it comes to issues like this. Yes, we can expect problems to happen with every major update and everything in between, but we shouldn't bicker about everything every chance we get. However, they shouldn't leave us in the dark like they tend to do on many other things.

During the time that I've played (2-3 months) I've noticed some trends. Whenever they have maintenance, it takes longer than expected and they have things that they didn't foresee happening (which doesn't make sense because things like this always seem to happen).

Take a look at the cap raise update, it took them 18 hours to do when they figured it would be what, 5-6 hours? And how many bugs came out of that? Blue KQ bug, whisper bug, many quests becoming bugged, those are just the ones that I can think of off the time of my head. Now its been almost 2 weeks since that update and those problems still haven't been fixed. In any other pay to play MMO after a server maintenance or update they test their game and find the bugs. After maybe a day they have another maintenance to fix that.

Why should outspark be any different? The only answer that I can come up with is that they shouldn't be running a business. I know this game is in open beta and there are going to be problems, but with problems this big and them taking their sweet time to eventually get around to it, maybe they shouldn't have a cash shop. From what I know, they don't do any of their own programming, its basically ported over from the korean version which is why everything takes so long to get fixed.

Maybe they should consider getting their own devs, closing down the cash shop, and then closing the servers while they actually take the time to complete a game? Whats the point of paying them if we're not going to get the service we pay for?

Also before anyone replys to me that you don't have to pay to play to enjoy the game, there wouldn't be a game without us, so technically we do have to pay to play.

PS, I sign the petition which was my original purpose of coming into this thread >.>

[joecracker]

True, and most holidays where people think most people get off is not true, more people dont get holidays off then do, for any and all holidays in the states

goverment and banks and schools are the only ones who almost get them all off, the rest, we still have to make the country go round ;)

[Rain4ever]

If this is only a labour day holiday...how about national day holiday?? All ppl get off from work becoz its a nation holiday and dont care about what issues and wait till you get back to office then start solving it?? I cant remember whether the Outspark did work during national day last time as in coming to online and hold events and such.... If they did... dont you find it very funny (how come they work on national day and rather take off on labour day)? Labour day is much more important than national day?? o.0"""

[fireyair]

oh geez... its ridiculus how much complaint threads have been made, they will make an announcement/emergency patch as soon as they can obviously. they dun have to work 24/7, you can handle another day without anything happening




peace:cool:

[Rain4ever]

Actually this thread is more of a request thread to Outspark to at least give us (the players) some information / progress / etc on what's going on and also let us know that they are trying their best to solve the problem and not just a in-game notice just merely "[Notice] lag issue, our technical staffs are trying to fix it"... And if the GM knows that the technical staffs are trying to fixed it.... Then why dont they spent about 3 mins to make a thread and tell us?? And whats the use of forum when such a important information are not even posted?? Or is it to them that this information is useless to us (which is not to many of us here) and there is not need to let us know?

[stormtalk]

I just marvel at how much people rant at Outspark for not working on the issues, when they are not in full possession of the facts. Many of the staff sacrificed their weekend to work on these issues for you guys, and yet you lambaste them to no end.

We have no evidence of this. The most recent official announcement was made on August 30, over 4 days ago, as you can see here: http://fiesta.outspark.com/news/?document_srl=2277


SKiNG and CSR_Joker posted many announcements about the problems an they assure us that they are working on it as hard and fast as they can. I know many of you are computer oriented, so you should realize that fixing something doesn't happen at the snap of a finger.

Again, no evidence of this, unless you mean the brief message that was supposedly posted in-game over 4 days ago. However, not everyone was there to see it, and even at that, they should have updated us since then.


Yes, the time of the move could have been done at a time when there was lower user traffic. But even if they had done it at the middle of the week, the same bugs would have happened, and it would have taken the same amount of time to get it fixed.

That's unlikely. More people would have been working during the week than on a holiday weekend, and additionally, fewer players would have been present. Finally, you're still avoiding the same counter-argument that everyone who has posted this thus far - which is quite a few people - have missed: that they still shouldn't have left their customers in the dark for 4 days.


Just be calm, PLEASE. Put yourself in their shoes.

If you were working hard on some project in school or at work, would you want a group of people around your desk haranguing you to work faster, work harder, to not be so stupid? Would the anxiety from having to hear the hubbub of angry voices and shouts make you want to work any faster? Would you even WANT to work faster for these people?

As I mentioned before, you and the others asking us to "calm down" are observably less calm than the users posting in agreement with me. The people who read the original post realized that the purpose of this thread is not to lambaste, but to request information, and your violent implication otherwise is just more gasoline on the wrong fire.

As a community leader, you have a responsibility to ensure that posts adhere to the given topic, but here, you're doing the opposite. You want us to imagine a crowd of whimpering technicians locked in the company basement all weekend, drinking buckets of coffee to stay awake while they slave away for thousands of furious customers, many of whom don't even pay them. That's simply not the case. If it were, an official announcement would have been made, not a one-line, in-game, 4-day-old quip. Those in agreement with me in this thread have been nothing short of respectful and patient, and in return, we expect you and your coworkers to display that same respect and patience.

I suggest you reassess your arguments and post here again after reason has decided to revisit you.

[Miazma]

I find it incredibly amusing how the people who can access the site come here saying things like


oh geez... its ridiculus how much complaint threads have been made, they will make an announcement/emergency patch as soon as they can obviously. they dun have to work 24/7, you can handle another day without anything happening

so easy to be all righteous when you arent affected. A little thought and consideration for the many many players who still cant access the site and have no idea what is going on would be nice. The only way they can know is if someone with real knowledge takes the time to make an announcement.

[medisra]

So basically if the game Developers are in Korea and the Servers are located in another state or country, what can outspark really do besides PR?
I also saw an advert suggesting Fiesta has over 2 million players.....1$ a month from each player on average could yield some interesting figures on the amount of income this game actually generates. I'm sure maintenance costs are equally staggering.

[stormtalk]

So basically if the game Developers are in Korea and the Servers are located in another state or country, what can outspark really do besides PR?
I also saw an advert suggesting Fiesta has over 2 million players.....1$ a month from each player on average could yield some interesting figures on the amount of income this game actually generates. I'm sure maintenance costs are equally staggering.

They could give us an official announcement to let us know a) that they're working on it, b) give us some idea of what the problem is, and c) what they're doing to fix it.

If your numbers are right, they're only further evidence that Outspark should have fixed this by now. $1/month * 2 million * 12 months = $24 million/ year. I doubt even Blizzard (the maker of World of Warcraft) pays $24 million (or anywhere remotely close to it) in maintenance costs.

[Serric]

I have spoken to SKiNG - he has assured me he will be making a personal annoucement later today.

I trust he will.

[Cloud-Strife1984]

Wow day 1 lot of lags day 2 lot of lags day 3 lot of lags <,< and all my Cash Shops Items -3 days thx thx gm's -.-

[elementangel]

Wow day 1 lot of lags day 2 lot of lags day 3 lot of lags <,< and all my Cash Shops Items -3 days thx thx gm's -.-

And this is the only type of complaint that I sympathize with...
I truly do hope that players like Cloud-Strife1984 get compensated for the time lost on their Cash Shop items.

[Cloud-Strife1984]

I hope too=)

[OLdirtdog]

woot!!! an announcement was just made in this thread!!

http://www.outspark.com/forums/showthread.php?t=106725
:p:p:p:p

hey the gm's are back!!! and POSTING!!!

[OmniXeon]

Fiesta GMs,

Since the server "maintenance,"

-The lag is so bad that the game is largely unplayable
-Numerous users are unable to log in
-Numerous users are disconnected randomly
-Many users have left to join other games

WE STRONGLY URGE YOU TO MAKE AN ANNOUNCEMENT INDICATING YOUR INTENTION TO RESOLVE THESE ISSUES AS WELL AS A TIMELINE FOR SUCH RESOLUTION.


I believe the main point of the thread is to discuss and request that the communication between the players and the Outspark committee be improved. Basically, people do not want to be left in the dark. As players, we have a right to know the situation, what is being done, and when everything is going to be done. Of course Outspark could have handled things better and its sad to know that the time on my cash shop items is ticking away, but if people are only focusing on talking down on Outspark, in other words flaming, then i suggest the conversation be taken elsewhere. Thnk about it, will all this complaning will get everything done quicker? It seems to me that during times such as these, people are always looking at the negative sides of things.

I agree with the OP, keeping us well informed will help ease the worries of people. People will always want something to change, people will always complain, people will always express what they find unjust,their opinions, and I believe that improving communication is a step to solving many issues.

P.S. I feel like an idiot posting this in another thread I was reading

[Poisoned77]

I guess in situations like this you just have to trust the words of the community leaders that they are working on it. Many of us do have contact with the Outspark staff outside of the forums, and know that some of them have been working all weekend to fix the problems. The staff doesn't always have the time to make announcements as was shown here, so that's when we step in to tell you that they ARE working on it.

We are the liasons of Outspark. We are the gateway between you the users, and the Outspark employees. Almost the entire CL team has been on all weekend trying to maintain decent control of these forums...answering problems, alerting players of announcements on fixes, and essentially just calming everyone down. But everytime I have seen a CL say that Outspark is working on it, they just get flamed because they aren't a "paid Outspark employee".

Imagine this as one big traffic jam on a freeway because of an accident five miles up the road. You know those people who will sit in bumper to bumper traffic and lay on their horn for five straight minutes thinking that an increase in the decibels of the surrounding area will remind everyone to start moving again? The clean-up crews have no time to go around with some big sign and tell people what is happening and how long it will take, you just have to wait.

I am in everyone's boat too. I haven't been able to get on to Fiesta since Friday. Just have a little trust that the problems will get sorted out without having to read an announcement that says just that.

In the meantime you can:
chat on the Outspark IRC
play Project Powder
photoshop
watch some TV
skateboard/longboard/surf
go shopping
play an instrument

[Empathys]

In the meantime you can:
chat on the Outspark IRC
play Project Powder
photoshop
watch some TV
skateboard/longboard/surf
go shopping
play an instrument

That's sooo 20th century. No one does those things anymore.

And I've been trying to say pretty much the same thing as you all weekend, but since no ones seems to listen or care about any opinion that doesn't agree with theirs I gave up. I feel bad for because it's your job to keep trying.

[Shahared]

What in the world would make any sane person believe that a company that relies on it's games to make money would NOT fix it. Why do they even need to make an announcement? Of course they are working on it! And they don't have time to make announcements willy nilly all over the place to placate those who are worried. They are spending too much time working on it!

I don't mean to sound so condescending (ok...maybe just a little bit :p) but I do hope that I made my point. They care about nothing more then this game and getting it back to 100% working condition. I wish for one moment you would all stop what your doing and think about this: Why did they move the servers and release the updates?

The answer: They want to improve the game for everyone. I know, it should seem blatantly obvious, but I think sometimes in our frustrations we forget these simple things. Outspark did this with the intention of bringing us a better game, better servers, a better experience. Obviously there were unplanned problems that were out of their control, but that is how life is. You just have to roll with the punches. You can complain all you want, but you'll never change this fundamental fact.

My advice: Sit back, take deep breath, relax a bit, and in no time you will be playing Fiesta, all will be good, and things will be awesome.

[acary]

There are to many problems. WHen I joined the launcher was just fine. There just seems to be to many bugs in the patches... I can barely get on any just because it only chooses to let me on like once every week.

[YoshimaruOrona]

After reading the majority of this thread, despite the CLs worrds, I'm a bit caught in the middle of both arguments. While I would love to believe that Outspark is diligently working to fix the problem, I'm curious why it is that there hasn't been an annoucement. Yes, the CLs are the "gateway" between the players and Outspark, but at the same time, does it really take that long to make a new thread saying

"The Outspark staff is aware of the numerous isssues surrounding the server move and we are diligently working to resolve it. Please be patient with us as we regretfully close down the servers and commence maintenance for an unknown period of time."

Or anything to that effect. SKiNG along with the other GMs had no problem whatsoever in staying in contact with us for the first couple of hours (if not longer) of the Burning Rock update. There was a "What the GMs talk about during maintenance" thread, which was more or less compossed of spam. Even when it came to the Staff's attention that maintenance was taking longer than planned, an annoucement was posted, if memory serves.

Then there's the bugs that have yet to be killed. I'm not sure whom the blame goes to on this (Outspark, devs, etc.), but we have bugs from as far back as June ... the random movement of a body across inaccessible areas to the point where it exits the map (or reaches the furthest boundary) ... the animation bugs (Does anyone remember what the original revive looks like?). I'm pretty sure those are the main bugs remaiining from that update, but still. It's been some time since the June patch was addressed.

ANYWAY ... granted people will whine, moan, complain, etc., the fact of the matter is that they pay to play, and they want to know what happened to the thing that they're paying/paid for. A simple confirmation is all thats being requested here from a GM or SKiNG himself. And to close this essay of a post, I'd like to make a comparison.



You're on a vacation with your husband/wife. The two of you are driving hundreds of miles to [insert dream vacation destinaation here]. Your spouse is the initial driver, so you take a nap while (s)he drives. After 2-3 hours, you wake up, and you find that the two of you are on a dirt path in the middle of the woods, looking at a "dead end" sign. You ask your spouse (who's sitting in the driving seat doing nothing) where you are, what happened, etc, and (s)he doesnt respond to any of your inquiries.

What do you do?

You whine, moan, complain, and in the end, begin yelling.

Same applies here.

Can the designated drivers of Outspark (SKiNG and the GMs) please take 2-3 minutes to write out a simple post saying what's going on with the game?

[Takako]

I'm in, I havnt been playing cause of the disconnections. Idk if thats the reason or the total stress I'm in w/e the reason i hope my vote counts xD

[Rain4ever]

The staff doesn't always have the time to make announcements as was shown here, so that's when we step in to tell you that they ARE working on it.


Is not that i wanna find bones in an chicken egg..... But.... If the GMs can make a announcement on "Toaster Winners! (Week 1)" then why cant they put one more announcement and its settles everything.


My advice: Sit back, take deep breath, relax a bit, and in no time you will be playing Fiesta, all will be good, and things will be awesome.

We "DO" believed that they are doing their job.... but there is always alot of doubts from players ("How fast are they doing?" , "Are they trying their upmost best in solving the issue?", "Are they fixing this issue or they are waiting for the Korean side to fix the issue for them?" etc) as you can see from past few major updates and how long does they takes to made an anouncement or reply in threads?

And what happens (*touch wood*) if this issue is going on for 2 weeks to even worse 1 month with the lagging issue from bad to worse.... And also no reply or answer from Outspark except those announcement on who is the winner for what and what..... Are you trying to say the same things?

No reply nor anything and this is really making alot of people have a deep impression that they are not handling issues very well, bad customer service and thinking: "does this game is worth playing with staffs that doesnt show that they are trying their best in keeping this game a good game to play?" And when players quit, they will tell their family members, frens, relatives that Outspark has a poor management of games and so on. And people will pass down msg every quickly and when people recevice email adds from Outspark... They will have a streotype thinking that "this company hosting all the games are s*cks and is not really worth to play. I would rather play another game."

[Empathys]

What do you do?

Personally, I'd check to make sure they didn't die. But that just might be my CERT training talking. Hahah.

Regardless, all of the threads people are making regarding various subjects (lag, lack of responsiveness from the GMs, lost time on Premium items) aren't doing much but letting people vent about stuff no one really wants to hear anymore.

We all know the servers are laggy (though, when I logged in earlier for half an hour I lagged very little, if at all), the Staff are incognito, and with good reason given that once they show up they will be flayed alive by the riotous crowd, and people's "hard earned money" is ticking away, of which I am a victim.

Since the server move I've been getting less lag with each day. Either the problem is working itself out or in spite of what everyone is claiming, the Staff are in fact working. An announcement by an official staff isn't going to suddenly and magically change everyone to work mode. While it's not too hard to make up a post, what if it happens that they might of, I dunno, forgot? What with trying to find the problems and fix them, communicating with OnSoft to get patches and a myriad of other things.

Not to mention that it was Labour Day weekend in the States. Which cut down the staff even more as most people go out of town and could have been unable to make it back or connect in to do anything useful. Since it's the day after and everyone is back at work (hopefully) I'm sure we'll be seeing more and rapid improvements.

A side note on the lack of announcement before I finish though: I forgot who said it but it was put nicely; "We love the GMs when they do something right, but when something goes wrong we all hate them." Would you listen to any excuse they would post anyways? For some it might be enough, but for others I'm sure it wouldn't and would only fuel the flames in some obscure way.

[stormtalk]

When I made this thread, I didn't think my request was unreasonable: I just wanted an official announcement that the problem was being resolved. But the responses of the CL's have implied that they disagree: through their aggressive nature, they have made it seem like I'm some sort of hateful lunatic who just wants to watch Fiesta burn.

Frankly, the excessively aggressive, negative, and childish responses of the CL's have made me consider quitting even more than the lag has.

I suggest you reconsider your customer service policies before you drive away even more customers, because this is a wonderful way to run a business into the ground. I'm looking around for another game right now, and I know a LOT of other people are, too. The ones who haven't already left, that is.

[spart5582]

put my name on the list...

[Shahared]

First off, we are not CSRs, we are CLs. We are not the first line of customer service, we are simply volunteers who help out in the forums, and are entitled to our own opinions. Second, I never said I thought there shouldn't be an official announcement. I simply said that many of the posters were over reacting, and that I would prefer if the staff finished their work before wasting time making announcement. I also pointed out that it goes without question that they are working on it. I stand by my opinions, and I understand they might not be agreeable to everyone. But I take offense at being called childish, negative and aggressive. I openly admit that you are all entitled to your opinions. No one here is punishing you or stifling your ability to express those opinions.

In any case, I am simply trying to reason with everyone in a rational way, and I think it would be nice if we would all talk about the topic at hand and NOT the posters discussing it. From now on I will be removing or editing any posts that directly or indirectly attack the individuals making statements here. These forums should be a safe place for those who speak loudly as well as those who speak softly.

[stormtalk]

First off, we are not CSRs, we are CLs. We are not the first line of customer service, we are simply volunteers who help out in the forums, and are entitled to our own opinions. Second, I never said I thought there shouldn't be an official announcement. I simply said that many of the posters were over reacting, and that I would prefer if the staff finished their work before wasting time making announcement. I also pointed out that it goes without question that they are working on it. I stand by my opinions, and I understand they might not be agreeable to everyone. But I take offense at being called childish, negative and aggressive. I openly admit that you are all entitled to your opinions. No one here is punishing you or stifling your ability to express those opinions.

In any case, I am simply trying to reason with everyone in a rational way, and I think it would be nice if we would all talk about the topic at hand and NOT the posters discussing it. From now on I will be removing or editing any posts that directly or indirectly attack the individuals making statements here. These forums should be a safe place for those who speak loudly as well as those who speak softly.

Considering the massive outflux of customers you've experienced, I hardly think an announcement would have been a waste of time.

[Shahared]

Considering the massive outflux of customers you've experienced, I hardly think an announcement would have been a waste of time.
That's my opinion, and that is your opinion. Nothing wrong with that. Actually I don't really think of it as a waste of time either, but at the same time I think you all know they are working on it. I wish you would just trust us on this, since we happen to know that they are working on some planned maintenance, but since you don't trust us, you will have to wait for the official announcement.

[lenore_lurks]

It is really easy for this particular thread to go off-topic because everyone's FREAKING OUT OMG! about the lag and such, but I think that the OP had excellent intentions and a good idea by starting this. I just wish people would stick to the original purpose of it.

Also, I didnt think about them posting a 'Toaster winners' thread or announcment before... but now that's been mentioned, it really doesn't make much sense that they would post such a trivial competition result over the fact that all of the servers are having major technical difficulties. Why *waste time* on a toaster promo instead of letting the entire Outspark gaming community know even just a small tid-bit of information regarding where they're up to with fixing this problem.

It doesn't take much to quell us. Just a simple note would do. That is all we ask for.

[princess730]

I was going to respond to Jadestar's post to let it be known that I completely agree. However, once I refreshed the page....SURPRISE....her post was quickly deleted by the all mighty CL!

I'm pretty sure my post wont last long either :/

[stormtalk]

I'm sure you do wish we would trust you on this, because then you wouldn't be losing so many customers, but it's been nearly a week and you haven't even made an announcement yet. Is it that difficult to comprehend that not meeting the most basic level of customer service leaves us no reason to believe you're working on more advanced pursuits? It would literally take someone under five minutes to post an announcement, and if they can't even make such an obvious concession, why would we possibly assume they're doing more than that?

Given the amount of time that has passed, it is now my opinion that no announcement has been made because Outspark thinks this is going to take a long time to fix, and they feel it would drive away new players.

Well, guess what? I'm a new player, and I'm downright outraged at your customer service practices, including the lack of announcements and, even more so, the censorship of this thread.






I QUIT.





Goodbye.

[Bouvman]

I 100% agree! I'm starting to play the games on myspace! Now that's bad. I do love this game and want to keep playing, but the now constant lagging is a little rediculous. I died 3 times in a row. losing more exp than I can earn. Sorry:(

[Miazma]

Posting on this thread has become a waste of time. If we the PAYING customers are NOT allowed to have a voice or disagree with the continued idiotic statements being made it becomes pointless.

Do NOT tell me these problems have been worked on all weekend when it is clearly obvious NO improvements whatsoever have occured. And please dont assume you are talking to people who do not know and understand these problems.

[Shahared]

I was going to respond to Jadestar's post to let it be known that I completely agree. However, once I refreshed the page....SURPRISE....her post was quickly deleted by the all mighty CL!

I'm pretty sure my post wont last long either :/
I removed it because I clearly posted for you all to stay on topic and not bring individual posters into the conversation. I really do want you all to express your opinions, but I want you to leave each other out of it because it is not nice to drag each others names through the mud because you disagree with what they believe. If you want, hey, I will bring the post back. But I still want you all to stay on topic. Think before you click submit, that is all I am asking.

*edit* and please please please try to stay calm. I really do not want to have to close this thread, and that is the only reason I am taking these precautions. I believe in your right to express your opinions about what is going on, but I ask that you do so as calmly and clearly as you can. If at all possible please don't attack Outspark, but include some ideas on how they could have handled it better. Remember that you have all been given the opportunity to help make this community and game better for all the future players, yourself included. If we can show Outspark what we like and dislike, in the future they can make sure we stay happy. And in the end that is all they really want. Please keep in mind this is a growing company and they are learning as they go, and need our feedback to understand how they can make their games the best on the internet.

[Poisoned77]

I can say that I just got back to the game after three days of getting "connection failed" messages, and now that I can there is very little lag within the game. Only a few times will I get warped backwards when I am walking and the attacks are normal now. Picking up drops doesn't delay anymore.

I have word direct from the GMs that there is going to be a maintenance tonight (at the usual times) that will clear up the launcher problems and the lag. This maintenance will include a new Fiesta client that will be re-downloaded and installed automatically by your launcher.

These are the improvements that you have been waiting for, what they have been working on over the weekend.

[SKiNG]

Hi everyone,

As you can see, this past weekend was a major mess for you and us. It was important that we got together and debriefed the chain of events that occurred over the weekend before posting any resolution (since we needed to figure that out first).

Please accept our apology for the issues that occurred and view our official announcement.
http://www.outspark.com/forums/showthread.php?p=1084029

Again, we do sincerely apologize for the inconvenience this has caused. We are working to fix the issues as soon as possible.

[Rain4ever]

Well....Thank you Outspark for this delay announcement.... however.... is not that i would want to say.... From this issue, this had really made a srong image(how players think about it) be it a bad or good regarding how Outspark manage problems, providing customer service and also the way CLs handle forums.

All the best in future maintenance and updates....

[The_Zeroith]

To stay "on topic" I would like to voice that I agree outspark should in someway acknowledge it's user base by posting some type of communication, rather than creating the opportunity for threads like this to exist.

Secondly, as a sub-topic, I would like to quote a community leader: "We are not the first line of customer service, we are simply volunteers who help out in the forums, and are entitled to our own opinions." The post continues, "I stand by my opinions, and I understand they might not be agreeable to everyone. But I take offense at being called childish, negative and aggressive. I openly admit that you are all entitled to your opinions. No one here is punishing you or stifling your ability to express those opinions."

Shortly after this post, however, a member of outspark's community was "stifled" in their expression. They had an opinion. They did not "flame" or negatively "call-out" any one person in particular, but rather commended a CL. Their post WAS deleted.

Leaders, as by definition, have followers. It is the job of a community leader to set an example, and when such leaders begin to make statements that are either hypocritical (i.e. taking offense to being called childish, negative, and aggressive) or over stepping their bounds by making assumptions for a company in which they are not employed, one must begin to question their ability to lead.

I just noticed SKIING's official reply, which is much appreciated, but now that the main issue has been resolved, the underlying issues that have outraged the outspark community remain. For the most part, the CL's role to, for a lack of a better word, pacify the masses has failed miserably. This is not so much the CL's fault as it is outsparks willingness to give the CLs power without guidance. This is not the first time a lack of communication between Outspark, community leaders, and the gaming population on a whole has resulted in calamity.

I have monitored numerous threads and it seems that even good intentions have only incited despondency and anger.


Here are just a few of the main things I believe cause this type of reaction:

1. Being told by an authoritative figure, whom has no direct knowledge of the situation, to sit back and relax. Or to simply wait. Or to be greatful for what we have. Or to go outside. Or to stop complaining. This comes across as no more than what a governement does during a crisis...damage control. It belittles the community and creates conflict.


2. Sensoring and/or closing threads that do NOT contain perverse language or imagery.

3. Leaders being "yes men" and blindly following an ideal without conviction. These types of fanatics are sure to make almost any situation worse. They undermine and demean the customer.


To contrast, there have also been many positive posts from community leaders. I fear to single out anyone for praise OR for condemnation, but some of the Community leaders have effectively qualmed the questions/concerns of their community without being rude and without losing patience for ignorant and tasteless posts. They should be commended.

An opinion

[Miazma]

Hi everyone,

As you can see, this past weekend was a major mess for you and us. It was important that we got together and debriefed the chain of events that occurred over the weekend before posting any resolution (since we needed to figure that out first).

Please accept our apology for the issues that occurred and view our official announcement.
http://www.outspark.com/forums/showthread.php?p=1084029

Again, we do sincerely apologize for the inconvenience this has caused. We are working to fix the issues as soon as possible.

This is the announcement we have waited for all weekend. Just a simple acknowledgement that there is a problem and it is being looked into.

Unfortunately for many it has come to late and that is extremely sad. The basis of a really good business is keeping the customer base informed and sadly with Fiesta this doesnt happen. Many of my friends have gone to other games because they are tired of being treated like an unnecessary inconvenience by the Game Masters.

It would be nice to think that the people who manage this game will learn from this but unfortunately we know from the past this wont happen. Might be wise to remember that player loyalty soon starts to disappear when they go play another game and realise that yes Fiesta does lack badly in customer service.

[Rain4ever]

One more point that I would like to add on.... How many players out there had encounter so many CLs/Mods closing down threads or deleting post in an game forum as many as the one in Outspark? If the CLs/Mods had deleted it away, what is the reason behind it (Common one that we all know for sure is a sure post deletion: F*cking players openly in forum, posting un-related information about the game and such).. And when you put them against the ones over at Outspark, which side (the game that you chose and Outspark) shows the true role of a CLs/Mods.....?

Just my opinion....

[Serric]

One more point that I would like to add on.... How many players out there had encounter so many CLs/Mods closing down threads or deleting post in an game forum as many as the one in Outspark? If the CLs/Mods had deleted it away, what is the reason behind it (Common one that we all know for sure is a sure post deletion: F*cking players openly in forum, posting un-related information about the game and such).. And when you put them against the ones over at Outspark, which side (the game that you chose and Outspark) shows the true role of a CLs/Mods.....?

Just my opinion....

Maybe I am tired but I am not sure what this means, exactly. PM me with more info?

[Famineakatux]

wow day one im not complaining day 2 day 3 ugh *flames post made before mine XD*
Im booooooooooooored Fiesta lemme go home lol
im 3 states away and cant play :/
OFF topic ftw XD THX OUTSPARK FOR the fix tho :3
i cant wait for my chance to login mebbe ill try loadin the client on this pc here o.o

[Rain4ever]

Maybe I am tired but I am not sure what this means, exactly. PM me with more info?


Well....that's for you to think... :):) Sometimes too sensitive opinion is best to smoke it then posting out too clearly.... As it just my opinion... Be it a nonsense or a flaming or what so ever... thats how different people thinks over a same issue...

[KateeHellen]

Well....that's for you to think... :):) Sometimes too sensitive opinion is best to smoke it then posting out too clearly.... As it just my opinion... Be it a nonsense or a flaming or what so ever... thats how different people thinks over a same issue...

Even Sherlock Holmes could have problem whit decypher what you have on mind :confused:

[Poisoned77]

Well....that's for you to think... :):) Sometimes too sensitive opinion is best to smoke it then posting out too clearly.... As it just my opinion... Be it a nonsense or a flaming or what so ever... thats how different people thinks over a same issue...

You need to explain yourself a littler clearer...whatever you are trying to say is lost in your syntax...

[Mekoides]

You need to explain yourself a littler clearer...whatever you are trying to say is lost in your syntax...

"Well....that's for you to think" (means no, I shouldn't post or PM more clearly)

"Sometimes too sensitive opinion is best to smoke it then posting out too clearly" (means that obscurity is the only way to convey his opinion safely)

He's saying that he has to post his opinion a bit cryptically, otherwise his post will be deleted as *some* Community Leaders (not Poisoned or Serric) have a habit of deleting posts that disagree with their own opinion.

*edit*
Rain4ever, let me know if I’m wrong - but I think I hit the nail on the head, as I had a similar run-in this weekend to what you hinted about.

[Serric]

Hmmm... Rain, I can't assist you if I can't make out what you're saying. :o

At any rate... I made an interesting discovery this morning. it seems this thread, asking for an announcement, was made on 09/01/08

BUT on 08/29/08, three days prior, there was an announcement made HERE (http://www.outspark.com/forums/showthread.php?t=104910) by Fiesta_Help.

It seems people are checking the general forum for information, which is fine, but neglecting to check the actual announcements page. I had thought Outspark had made an announcement… now we know.

In the future, please check the announcements page to ensure one wasn’t made before asking for one. :)

This thread, I think, has come to an end.

[CLOSED]