Premium bag still does'nt work!!!!!!!!!!!!!!!!

[apallday]

Well go figure the premuim bag still does not work. You can change pages now but te item's dont load so you still look at your first page. So once again i will not be able to use my premium items for another 2 to 3 weeks. I think I will just quit this game all together.

GO Outspark GO!!!!!!!!!!!!!!!!!!!!!!!!!! Fail Fail Fail again.................

[irroc29]

umm... are the servers even up yet..? how do you know they don't work? ;o

[kalone]

Servers were up long ago.

[irroc29]

I've been editing pictures, kalone, leave me be xD

[kristy_k]

it is not fixed yet...
i'm tired... it is interesting for me - how long this incompetence be tolerated?
guys, u can't work with customers...

[irroc29]

I don't think Outspark even fixes these problems, they send it to where ever the coding gets done.

GM fix text and report errors, someone else does the fixing. ^^;

It'll get done though, they've never failed us on that, right? :)

[windrider07]

The Premium Storage inventory works for me:

http://img294.imageshack.us/img294/2345/premiumzc2.jpg

As for Outspark not being able to fix anything, usually the issue is that the person did not update their client properly. Outspark does the best it can so patience is a virtue.

[apallday]

lmao you need to have more then 1 full page of items dude

[kristy_k]

1. i paid on Outspark webpage for some in-game items that i can't get
2. i dont care who is writing patches - i know only Outspark because Outspark charged me for premium items i can't get
3. i understand that i can't demand anything from Outspark - so pls dont quote ToS...


ppl who is responding for announcement should be more customer oriented... if u said that maintenance will fix some problem then it should be fixed or at least u need to apologize and announce that some known problems not fixed yet
u're asking us to be patient but... my patience is running out....

[windrider07]

What did you pay with to get the sparkcash?

Did you receive a receipt confirming your order in your email inbox?

Did you download the latest version of the Fiesta client and patch it?

The premium item storage works fine for me. If you are still having problems after you've made sure you did everything you could, then you need to contact support@outspark.com.

There are only 3 CSRs and more than 70,000 users that play Fiesta. Outspark does its best to reply to everyone's email in the fastest way possible, however some emails may be tougher to resolve than others. So like I said, patience is a virtue.

[versiee]

Look everyone, I'm just as disappointed as all of you are in regard of the premium bags not working, but I'm sure they're probably trying to work something around this. Kinna does blow cause 1, I've been trying to change the look of my lil noob haha but obviously I can't access the 4th page of my premium pack where all my beauty coupons are.. so it does get really frustrating.. blehh I was hoping that with tonights maintenance that gets fixed.. but apparently it hasn't =/

[apallday]

WINDRIDER dont you get it???????????????????????????????????????????????? ?????????????????????????????????????????????????? ?????????????????????????????????????????????????? ?????????????????????????????????????????????????? ????
it is the bags not working we have the stuff in our backpack but we can not use it due to utter fail from outspark code writers.

[kristy_k]

windrider07
how many pages in ur premium inventory? or... how many premium items do u have? only 2 items? try to buy 23 more items... and then try to use last item u bought
and then say that all is working normally


There are only 3 CSRs
ehm... so what? if it is not enough then Outspark should recruit more CSRs... that is not my business


Outspark does its best
it seems that it is not enough


patience is a virtue
agree
and doing own jobs is a virtue too

[apallday]

this dude sticking his nose in stuff he has no clue about. its easy to see with his 2 items that he doesnt know whats going on. so just let him ramble cause he doesnt know what it is like to keep getting screwed over

[windrider07]

I've never been screwed over because I would normally PM Fiesta_Help or contact support@outspark.com if I ever needed help and I got responses back within 2 days.

Also, you said that the premium items did show up in your premium bag inventory but were NOT working.

I hope these screenshots I just took prove that this system is indeed working....I bought a Pyramid House a few minutes ago (I needed a new mini-house):

http://img185.imageshack.us/img185/4275/pyramid1pf5.jpg
The pyramid icon inside my Premium Icon bag inventory.

http://img185.imageshack.us/img185/1624/pyramid2mw1.jpg
I right-clicked the icon to move it to the regular inventories so that I could be able to activate it.

http://img140.imageshack.us/img140/2535/pyramid3ji6.jpg
And there ya go! I bought the Pyramid mini-house as a premium item and was able to successfully activate it!

And yes, this was AFTER I had patched my client.

[tweetiepie]

The premium inventory has been messed up for over two weeks and I am sick of not being able to use my items. Someone is not doing their job!

[tweetiepie]

Dude... Listen carefully.. The premium inventory doesn't work past the first page.... daaaaaaa

[windrider07]

Woops, I apologize for having misunderstood your issue. Better clarification would have been better :)

I'm pretty sure if the first page works, then the second page should work too. If you can, try and activate the premium items you have on the first page so that the items on the second page will move up to the first page. The number of technical issues that Outspark has been encountering, I bet, are very difficult to resolve and I give credit to them for working hard.

I don't know much about business but I do not think it is that simple to hire someone on to their team. I can't say anything past that as I don't know what their business style is all about. I would imagine that a gaming company would take hiring very seriously so the process would not be simple.

They still have other bugs to fix so they work hard to track things down. Also, EVERY patch they release goes through severe checkup which means OnsonSoft (the developer) is contacted.

I give sympathy for your issue for I've had my own issues which gave me a hard time in playing Fiesta but an email response from support helped me solve that problem. Anyways, if anyone else has a resolution to this issue, please reply. :)

[tweetiepie]

Dude... I am not going to activate 3 pages of items so that I can get to the ones I want to use. Try not talking about stuff you have no clue about.

[FatalLace]

Woops, I apologize for having misunderstood your issue. Better clarification would have been better :)

I'm pretty sure if the first page works, then the second page should work too. If you can, try and activate the premium items you have on the first page so that the items on the second page will move up to the first page. The number of technical issues that Outspark has been encountering, I bet, are very difficult to resolve and I give credit to them for working hard.



the second pages show a repeat of the first page i believe. The numbers on the bottom move, but the items remain unchanged. Clicking and activating items for the sake of getting to your other stuff is kinda ridiculous, and if they're timed... an utter waste.

[windrider07]

the second pages show a repeat of the first page i believe. The numbers on the bottom move, but the items remain unchanged. Clicking and activating items for the sake of getting to your other stuff is kinda ridiculous, and if they're timed... an utter waste.

Meh, it was just an idea :P

[kalone]

windrider07
how many pages in ur premium inventory? or... how many premium items do u have? only 2 items? try to buy 23 more items... and then try to use last item u bought
and then say that all is working normally


ehm... so what? if it is not enough then Outspark should recruit more CSRs... that is not my business


it seems that it is not enough


agree
and doing own jobs is a virtue too

Dude...

They are doing their jobs...

You expect them to find out the issue and fix it in less than 24 hours?

So try to be goddam patient and wait for further news. You have a right to be angry I understand that. What you don't have a right in is giving stick to the people that are trying to help you. Most frustrating thing in the world that is.

[Adrichiang]

I've never been screwed over because I would normally PM Fiesta_Help or contact support@outspark.com if I ever needed help and I got responses back within 2 days.

Also, you said that the premium items did show up in your premium bag inventory but were NOT working.

I hope these screenshots I just took prove that this system is indeed working....I bought a Pyramid House a few minutes ago (I needed a new mini-house):

http://img185.imageshack.us/img185/4275/pyramid1pf5.jpg
The pyramid icon inside my Premium Icon bag inventory.

http://img185.imageshack.us/img185/1624/pyramid2mw1.jpg
I right-clicked the icon to move it to the regular inventories so that I could be able to activate it.

http://img140.imageshack.us/img140/2535/pyramid3ji6.jpg
And there ya go! I bought the Pyramid mini-house as a premium item and was able to successfully activate it!

And yes, this was AFTER I had patched my client.

Actually thank you for trying to help out windrider07 but you misunderstood why others who are not happy with accessing their premium items beyond page one. The main issue is, now you can scroll beyond page one of your premium items but the items itself did not reload up on new images, it basically still the first page of premium items. Here is my screenies to show a better example about what the people are not happy about. If you noticed as I flipped through the premium item pages, my cash shop items are exactly the same? Either I know how to perfectly rearrange my cash shop items in exactly the same way for 9 straight pages not to mention err having enough costumes for the next decade lol.

http://img372.imageshack.us/img372/4136/screenshot480ke1.jpg
http://img372.imageshack.us/img372/1492/screenshot481ij3.jpg
http://img372.imageshack.us/img372/9143/screenshot482ya8.jpg
http://img515.imageshack.us/img515/3654/screenshot483yb2.jpg
http://img515.imageshack.us/img515/5281/screenshot484sc3.jpg
http://img294.imageshack.us/img294/4641/screenshot485yy4.jpg
http://img294.imageshack.us/img294/8312/screenshot486wq0.jpg
http://img515.imageshack.us/img515/1585/screenshot487mk1.jpg
http://img294.imageshack.us/img294/5857/screenshot488fp1.jpg

Well as least the GM's are still aware of this issue since they did not mention that today's maintenance resolved the issue with the premium items access glitch. As least I don't looka like a man to others anymore lol, so I'm guessing they're working to resolve one issue at a time as quickly as possible.

[DangerousSharida]

Well as least the GM's are still aware of this issue since they did not mention that today's maintenance resolved the issue with the premium items access glitch. As least I don't looka like a man to others anymore lol, so I'm guessing they're working to resolve one issue at a time as quickly as possible.


im sure they do what they can.. BUT let me ask you
is it REALLY neccesarely that they promote to use the spark cash items during events when people simple can not access them? I really feel insulted when they do that.

or add new items and advertise that the cashop has new items.. uh ok nice thnx i be pleased f you tell me i can use the items ai allready paid for first plz kthnx bai

[HassanChop]

Sigh.. the biggest thing they could have done over anything else and they didn't do it. How sad.

[windrider07]

Ah! Well, thanks for clearing the issue up! Hmm, yea...I guess this really is an issue. I say that because I've never encountered it before but I give sympathy to those who do. In the meantime, I do wish the best of luck to Outspark in managing future patches and hopefully fixing this one up.

Oh and also....no one knows how many people have had this issue and maybe this issue is not a priority (I said maybe) simply because they want new people to come to check the premium items out. Some people don't use up their whole first page of their premium item inventory so it's not that big of a deal. I'm sure Outspark manages which bugs needs priority fixing and which don't and I'm sure they work their hardest in fixing the issues as fast as they can.

[tweetiepie]

It is just the people that spend the most money on the site that are affected by the glitch and we all know, and outspark has made it apparent that they dont count.

[DangerousSharida]

It is just the people that spend the most money on the site that are affected by the glitch and we all know, and outspark has made it apparent that they dont count.


thank you.. you hit the nail there

[kristy_k]

You expect them to find out the issue and fix it in less than 24 hours?
24 hours???
how about 3 weeks?

and pls read all announcements
1
http://www.outspark.com/forums/showthread.php?t=110610

On Tuesday, September 16, at 10:00PM (PDT), we will be conducting a routine maintenance for Fiesta that will last approximately 3 hours. During this time, you will not be able to access Fiesta's servers.

The following changes will occur after completion of this maintenance.

Patch Notes
- Female character faces will revert back to normal
- Premium Inventory pages fixed
- Winter Boop Set name changed to Fall Boop Set
- Spell Scroll: MagicDEF Increase (Tier 1) text changed to Spell Scroll: Defense Increase (Tier 1)

Quest Fixes/Text Change
blablabla

2
http://www.outspark.com/forums/showthread.php?t=110897

On Thursday, September 18, at 10:00PM (PDT), we will be conducting a routine maintenance for Fiesta that will last approximately 3 hours. During this time, you will not be able to access Fiesta's servers.

Click Here (http://www.outspark.com/forums/showthread.php?p=1137127)to see the changes that will occur after completion of this maintenance.

and the last
http://www.outspark.com/forums/showthread.php?t=111274

Here are tonight's patch notes.

- Female character face fixed as normal.
- DB log adjustment (help with latency)

Quests fixed
blablabla

so as u can see this maintenance was delayed for 3 days and didn't fix the most important problem (idk what solved DB log adjustment - i didn't see any changes)

next time pls dont announce fixes which u cant make

[Chaola]

Same here

I'm tired of waiting to access to my 2nd page to get my eyes/miles
I'm tired of waiting to access to my 2nd page to get my v-pack
I'm tired of waiting to access to my 2nd page to get my war rant
I'm tired of waiting to access to my 2nd page to get my BoT

Kristy is right, the bug is here since the patch, 2 weeks ago

And it's still here...

[kalone]

24 hours???
how about 3 weeks?


They just had their last patch and it's hard to find what the problem is. They didn't announce it was fixed, so let it be.

[yetti-perth]

i am not worried i just want to be able to access qhat i've paid for being able to select what i want my first page is taken up with discontinued stuff the next pages have what i want or need to use so come on outspark fix it or until it is fixed i'll spent my hard earnt cash else where
mrs_yettiperth lvl8x

[kristy_k]

i cant understand why some ppl answering on behalf of Outspark staff

kalone
r u working for Outspark?
if not how can u know what they r doing and which problem is too hard to find solution?

[sirviney]

I didn't read through all of this but have you tried waiting a good 1-5 minutes for the bag to load?

It takes a while for me (Probably just like 15 seconds) but it may be different for you.

[kalone]

i cant understand why some ppl answering on behalf of Outspark staff

kalone
r u working for Outspark?
if not how can u know what they r doing and which problem is too hard to find solution?

It's common sense, they just had a patch a day ago. They realise that there are still some errors. They aren't going to fix them until they find out what's wrong. So wait until next patch.

If something is still wrong then, then you can complain all you want.

[bluryellow]

im sure they do what they can.. BUT let me ask you
is it REALLY neccesarely that they promote to use the spark cash items during events when people simple can not access them? I really feel insulted when they do that.

or add new items and advertise that the cashop has new items.. uh ok nice thnx i be pleased f you tell me i can use the items ai allready paid for first plz kthnx bai

I agreed with what you said! They released the Fall items last week and promote it but have not time to do the maintenance for that week........

even if we buy it, I'm still unable to use it because it's located in a cyberspace now!!!

I felt that they should announce it after their maintenance about the premium pages issue still not solve and is working their best to solve it BUT I have not seen any apology note or information at all till today, I'm kind of upset about all this, not because I can't use my sc items. I'm upset about the way they handle this. Not professional at all.:(

My two cents worth.
BY

[booyah8876]

I'd say, let the people complain if they want.

Windrider as much as you're trying to help the situation, you're only frustrating people more because you're talking about things you don't know about. Even if you didn't know or not, still... just let it be.

These people paid real money to have on-demand access to their items, and when they buy an item, and are then forced to use other ones they don't want to in order to obtain the ones they do... that's not really in-demand, nor is it what they paid for.

Does this effect me? No. I've got like 6 things in my Prem bag.

For people paying really this much money for things they can't have now... I'd be pissed, too.

Of course I wouldn't just walk away, because then it'd be a waste of money, but I think I wouldn't ever spend money again like that because of the chance it would happen again.

If you mess with other people's real money, you're gonna get the other end of it.

It's as simple as that.

[drigr_x]

Or poeple could spend in moderation and only fill one page from now on?

[Mordriss]

I'm in the process of seeing if I can do more about this from a legal standpoint. I have time and money to burn.


Incidentally, look what I found :


Thursday, January 10, 2008
Game company Outspark raises $11M
San Francisco Business Times


Related News

* Outspark roars ahead with imported model
*
*

Online game company Outspark raised $11 million in its second round of venture funding.

Tencent Holdings, which operates a web portal and instant message business in China, led the round. DCM and Altos Ventures, both earlier investors in Outspark, also gave money this time.

Susan Choe, who started Outspark, is its CEO. The company, based in San Francisco, has an office in Seoul.

They've certainly the means......now the will?

[booyah8876]

Or poeple could spend in moderation and only fill one page from now on?

Hey that's a thought. :)

Which is why I only have 6 things. xD

[Mordriss]

Originally Posted by drigr_x View Post
Or poeple could spend in moderation and only fill one page from now on?

Some of us (dummyheads lol) got sucked into remi for quite a bit -.-

I've learned my lesson.

[Spirit_of_Fire]

Wow. Hmmm.... I had this big long post planned out in my head, but decided, meh, it is not worth it. All as already been said in here.

To those paying money, this "glitch" is huge to them. If you are not affected by it, then you do NOT understand the actual frustration.

Remi's also sucked me in, but I have spent my last dime in Remi's, due to this.

And the fact that this has taken so long, when we have already been patient, just adds fuel to the fire.

As much as I love the cash shop, this has made me rethink how much I spend and when I spend it. One customer may not make that much of a difference to Outspark, but at least I have learned my lesson, and it will be less money that Outspark will be getting from me.

To make the whole situation worse for those affected by this, they are constantly promoting their new products - WHICH we cannot access - not only in the forums, but Constantly in-game. It is a constant reminder that only seems to **** me off everytime it comes up on my screen.

So yeah, we are upset and we have every right to be.

[DangerousSharida]

I'd say, let the people complain if they want.

Windrider as much as you're trying to help the situation, you're only frustrating people more because you're talking about things you don't know about. Even if you didn't know or not, still... just let it be.

These people paid real money to have on-demand access to their items, and when they buy an item, and are then forced to use other ones they don't want to in order to obtain the ones they do... that's not really in-demand, nor is it what they paid for.

Does this effect me? No. I've got like 6 things in my Prem bag.

For people paying really this much money for things they can't have now... I'd be pissed, too.

Of course I wouldn't just walk away, because then it'd be a waste of money, but I think I wouldn't ever spend money again like that because of the chance it would happen again.

If you mess with other people's real money, you're gonna get the other end of it.

It's as simple as that.


thank you very much for your reply...... and you are absolutely right... i will think twice.. no wait.. i will think three weeks from now on before i spend my money again in outsparks cash shop. I love the game but i dont think outspark is valueing our money for what its worth.

[GM_Pilkysico]

Sorry for the inconvenience guys. I know this was supposed to be pushed out last night but it's been delayed to the end of the month.

[drigr_x]

Silky. Do you people at OutSpark even deal with this kind of stuff or is this something OnsOn has to provide for you? Like the coding to fix this. Do you guys do the coding yourself or do you have to wait for someone else to do this? I'm just wondering if putting the blame off on OutSpark is really fair if they can't control it.

[GM_Pilkysico]

Anything that has to do with the in-game work is Onson. It's all development. Outspark is only a publishing company so we work on the service side (promoting events, running the store, customer service). Anything related to patches or content is all Onson.

[tweetiepie]

Ok, now come on, we have to wait until the end of the month..... maybe it will be fixed then. How many promises of fixes is it going to take. The to add insult to it all, they put stuff on sale and promote stuff. I AM SICK OF IT! It is us outspark, remember us, the ones that keep coming back over and over again buying your items, supporting the game with our bucks. I realize you have a endless supply of customers coming to your site on a daily basis but can you really afford to lose this many apparently great customers?

[drigr_x]

So if I interpret this right, you have no control over when you can actually fix the problems in game? You can only predict when they will be fixed?

[drigr_x]

Ok, now come on, we have to wait until the end of the month..... maybe it will be fixed then. How many promises of fixes is it going to take. The to add insult to it all, they put stuff on sale and promote stuff. I AM SICK OF IT! It is us outspark, remember us, the ones that keep coming back over and over again buying your items, supporting the game with our bucks. I realize you have a endless supply of customers coming to your site on a daily basis but can you really afford to lose this many apparently great customers?

Umm. I believe Silky just informed us that its not OutSparks fault. Its OnsOn's. I'm sure the GMs and CLs and everyone that works for OutSpark would love to be able to use pages 2-9 for their items.

[tweetiepie]

Ok, I wrote before Silkipico was posted. However, we still have customer service. I think maybe they should be asking, what can we do to make this right to our customers. I think some compensation would be in order. That would make it a easier pill to swallow for me anyway. Say like 30 day teva for every page that we can't get to, or how about asking the customers what can be done to make this not so frustrating.

[GM_Pilkysico]

Ok, now come on, we have to wait until the end of the month..... maybe it will be fixed then. How many promises of fixes is it going to take. The to add insult to it all, they put stuff on sale and promote stuff. I AM SICK OF IT! It is us outspark, remember us, the ones that keep coming back over and over again buying your items, supporting the game with our bucks. I realize you have a endless supply of customers coming to your site on a daily basis but can you really afford to lose this many apparently great customers?

I think you have to re-read my statement above yours.

Everything that goes into the game, must be tested beforehand. You have to know the procedures of how things are developed and then produced. I don't expect you to know these things. The only thing you need to understand is that things take time and sometimes it takes longer than predicted. Just because people live different lives inside Fiesta, does not mean that the people working on it have superhuman powers to fixed every last detail.

[tweetiepie]

Like I said, I was in the middle of typing my post when you posted your explaination.
How ever you may not have to admit to the problems with the fixes.. Ok... I will give you that, however you have to admit that customer service really has dropped the ball on this one.

[CrosisKoh]

erm take a look at my premium items page now

http://i131.photobucket.com/albums/p281/wenhui_photo/nicebug.jpg

how nice.. we can actually go negative on pages.. thats cool.. :D

and oh ya.. i relogged n it went back to page 1 again.. LMAO..

[drigr_x]

Compensation? Then what was the free tuxes and 1500SC + 1 free Remi?

[CrosisKoh]

Compensation? Then what was the free tuxes and 1500SC + 1 free Remi?

u mean they giving us those free tuxes, 1k sc+1 remi for all the money we put in?
how nice~~

[WendaBoogy]

Compensation? Then what was the free tuxes and 1500SC + 1 free Remi?

some of us (or rather, a lot, I suppose) didn't get either of those :P

[drigr_x]

I didn't either. But I don't care anymore. I haven't been able to play in about 2 weeks cause I D/C right after logging in. Also I never spent SC.

[tweetiepie]

What tuxes, oh yeah... well I don't see them. That was for the lag and disconnect and went to everyone. Nothing has been done for the customers that have paid for items they can get to.
It has been almost a year since I started playing this game and I have been a big supporter of the game with my dollars. I really enjoyed the game and it helped me learn how to deal with the bordom of becoming disabled and housebound however am not entertained any more. It has brought me more frustration that joy for some time now and I don't know if that can ever be compensated for but I would like to think that outspark thinks enough of their good paying customers to at least try.

[CrosisKoh]

i shall see what whether they'll keep the promise of fixing Gordon Master KQ on the 22nd

[Kraehe]

Compensation? Then what was the free tuxes and 1500SC + 1 free Remi?

Some people didn't get those, not that it really matters, it's not like I'd be able to use the stuff seeing I can't access the page it would've gone to. >.>

Honestly.. what's annoying, is that there hasn't been any official announcement about the delay, like when all people usually read these threads - no.

[drigr_x]

Silky made an unofficial announcement on this thread.

[Spirit_of_Fire]

Compensation? Then what was the free tuxes and 1500SC + 1 free Remi?

What good is this compensation for those of us that cannot access the extra pages to actually get to the free tux, or for those like me that received 1000 SC and 1 free try at Remi's? When no matter what Remi's free spin gives me or what I buy with that 1000 SC, I still CANNOT get to it. They gave us something free that we cannot get to. You have to understand the frustration. I would rather of them kept the compensation and had access to my BoT and other stuff.

We realize they are working on it. But the fact is, it has already been over two weeks, they already have our money, and now we are going to have to wait until the end of the month at the earliest.

[drigr_x]

Well what other compensation are people looking for?

[CrosisKoh]

Seriously to all GMs and whom it may concern.. how about closing this game down for a day or two or how long u guys need to fix everything in 1 shot? rather then bringing the server up and more bugs appearing..

i believe we can survive a week without gaming.. as long as u guys can get everything back normal and proper.. it's worth the wait..

[Kraehe]

Silky made an unofficial announcement on this thread.
"Honestly.. what's annoying, is that there hasn't been any official announcement about the delay, like when all people usually read these threads - no."

read before you comment.

[foxy-xx]

I have been affected by the one page inventory thing, all I can say is that outspark are losing out because of this. I havent spent a penny in c/s since i cant access what i buy since the patch. I would normally spend around $25 a week so thats a $75 loss for them, but a saving for me. There are many more people on this thread who, i assume, are also not spending any irl money since the patch. There must also be more people who either dont contribute to the forums or dont visit the forums that are also experiencing the same thing. All of that more than likely makes up for a large proportion of outsparks profits. I too am tired of the lack of customer service. I have been affected rather a lot by their recent problems, yet I am one of those people who still have not recieved my apolgy e-mail with compensation. The only consolation for me at this time is that I know outspark must be experiencing quite a large drop in their profits, and also must be frustrated as we are because onson or whatever they called are slow at resolving such issues. I have a little experience in programing and I know whilst its not as easy as some people think to locate what exactly is causing this problem, its also not that hard. Or to put it another way, it really shouldn't take this long to fix. I think something as small as this should not take longer than 3 days to fix.

To end, on this occation I do feel some sympathy with outspark. I hope for their sake that they are pressing for more urgent action on such issues before everyone gets tired of it and opts to spend their hard earned cash else where

[booyah8876]

Seriously to all GMs and whom it may concern.. how about closing this game down for a day or two or how long u guys need to fix everything in 1 shot? rather then bringing the server up and more bugs appearing..

i believe we can survive a week without gaming.. as long as u guys can get everything back normal and proper.. it's worth the wait..

You missed it where the GM said that OnsOnSoft (located in Korea) does everything that fixes the game.

It doesn't matter how long OutSpark shuts off the servers, OnsOnSoft will still have the power to decide when to fix things, and what to fix.

[Mordriss]

Thing is, the pages were accessible before the patch previous to the one last night. They HAVE the code.

Fix it.

I've been talking to the PR agencies.

[booyah8876]

Thing is, the pages were accessible before the patch previous to the one last night. They HAVE the code.

Fix it.

I've been talking to the PR agencies.

Even if they have the code, they're not legally allowed to change it.

OnsOnSoft has to do that.

[CrosisKoh]

You missed it where the GM said that OnsOnSoft (located in Korea) does everything that fixes the game.

It doesn't matter how long OutSpark shuts off the servers, OnsOnSoft will still have the power to decide when to fix things, and what to fix.

means more pointless waiting? if its OnsOnSoft fixing it then im sure their job is to contact them and ask them to fix it? i dont care how long the server is going to be down.. be it a month or two or even worst a year.. as long as they get things done..

[booyah8876]

means more pointless waiting? if its OnsOnSoft fixing it then im sure their job is to contact them and ask them to fix it? i dont care how long the server is going to be down.. be it a month or two or even worst a year.. as long as they get things done..

Here's how it goes:

OnsOnSoft releases data

Data corrupts (bugs) other data

We find the bugs

GMs collect and send bug reports to OnsOnSoft

OnsOnSoft fixes data in a patch, sends the patch to OutSpark

OutSpark shuts off everything to implement it. :)

As for shutting down the servers, that's a horrible idea.

OutSpark has to pay a royalty to OnsOnSoft for the cash shop every month.

If they shut everything off, then that means no one is buying anything, and that means quota not met, and I'm sure that's legal infractions or more fines/fees...

We don't want that happening, now do we? ._.

Also this bug is only effecting the people who have OVER 9000 things in their inventory.

I'm an advocate of those people, because that's obviously a lot of money spent, and I believe they should have access to it... but I also realize that if OutSpark wants to keep advertising new products, they're still going to have to keep making so much money a month or else those pesky legalities could come into effect. D:

[Mordriss]

I didn't miss it. I was under the impression that they get the code fro OnOnsoft then apply it. They had this code at one point, why can't they re-apply it? It's already legal if it were given to them already.

Also- I was also under the impression that outspark is responsible for the spark cash side of things thus (in my throry) they have access to how, whether and when we use our spark cash inventory.

Oh well- I'm ready to report them to the BBB.


I was writing this as you posted your last point.

[Spirit_of_Fire]

Booyah, you make me feel bad for complaining. :P

And I will admit, I do not normally complain. I normally defend Outspark fist over fist. This is one of the rare occasions and I feel that I am in the right.

But, this situation is just so Argh!!!!!!!!!!!!!!!!

[booyah8876]

I didn't miss it. I was under the impression that they get the code fro OnOnsoft then apply it. They had this code at one point, why can't they re-apply it? It's already legal if it were given to them already.

Also- I was also under the impression that outspark is responsible for the spark cash side of things thus (in my throry) they have access to how, whether and when we use our spark cash inventory.

Oh well- I'm ready to report them to the BBB.


I was writing this as you posted your last point.

Because the code they got from OnsOnSoft is actually the entire patch. They can't get a patch, then pick through it, and decide "Oh... well looks like we should put this one in there, but not that one guys... ok? :D"

No.

If they were to revert, then everything goes back to the way it was two patches ago.

Also they have access to:

Price of SparkCash
What items are in the store

Other than that, they have to request to have new items, to make them last 7 days, 30 days, permanent or not...

It's all from the developmental side...

The coding for clicking the button to change your page, which changes not only the numerical value seen under the button, but also changes to which items correspond with that numerical value is written in the coding... not what OutSpark has control of. It's just like any of the other pages of inventory.

To sum it up, anything you see happen in game is OnsOnSoft's part. The cash shop (which originated only in the browser) is OutSpark.


Booyah, you make me feel bad for complaining. :P

And I will admit, I do not normally complain. I normally defend Outspark fist over fist. This is one of the rare occasions and I feel that I am in the right.

But, this situation is just so Argh!!!!!!!!!!!!!!!!

Don't feel bad for complaining, I'm not trying to do that. D:

I'd be pissed, too if I spent loads of money, and didn't have access to it... I'm just here to try and make people see it's not OutSpark out to get them like many think...

:)

[Spirit_of_Fire]

Yeah, I know it is not Outspark's fault. It is still irratating though. And a huge inconvenience.

[Gaaraxxx]

Way to sort out your priorities Finalizer :P.

[booyah8876]

Yeah, I know it is not Outspark's fault. It is still irratating though. And a huge inconvenience.

I'd be more than annoyed if the items are in the back, and I can't reach them >.<


Way to sort out your priorities Finalizer :P.

Who? Oo.

[Mordriss]

Well, in that case, I'll report OnOnsoft to the BBB lol- not like they can touch Korea anyhow.

How 'bout Korea make up for this by making our archers as cool as.........lol jkjk

[apallday]

LOL BRETH, this is <removed> up and you know it.

[Shadowic2]

I understand that some of you guys are are angered, irritated, annoyed, etc, about this situation, but please keep it clean. Hiding vulgarities behind asterisks is still not appropriate.

So please watch your language and try to express yourself in a more constructive and civil manner.

Thank you ^^.

[n3misis]

Yeah finalizer i know how mad i'd be about it , which is why i rarely buy anymore, Hell they should've fixed this before quests, money is what keeps the game going, if they want money they should fix the premium bag,, but nooooooo quests are way more important to the noobs who don't buy anything or as much as higher levels do.

And also removing the blues, How long has that been? Forever? They need to get their... straight

[n3misis]

Know what would suck for Outspark? if everyone did a charge back, i could see the game crumbling now o.o. And no im not implementing the idea of this, im just saying what if

[Adrichiang]

im sure they do what they can.. BUT let me ask you
is it REALLY neccesarely that they promote to use the spark cash items during events when people simple can not access them? I really feel insulted when they do that.

or add new items and advertise that the cashop has new items.. uh ok nice thnx i be pleased f you tell me i can use the items ai allready paid for first plz kthnx bai

Well in reply to my original post, regardless of whatever issues that may plague Fiesta at this moment they will continue to advertise the sales of new cash shop items as it is their main source of income in paying for the expenses one runs up for hosting an online game.

But in my case, regardless of how much I really wanted to buy a newly released costume I am aware that I have over one page of premium items so I can not access it without waiting real life months as I slowly use up the items on page one or be wasteful and dump all the items on page one to get to page two. I just resisted buying anything new because I am aware that I can not use it whenever I wish to. It is a lost income for Outspark and they are painfully aware of the issue, I sympathize with Outspark in the fact that they do not have the power to correct the coding but outsourced to On Ons Soft instead to fix it.

For example, I used to work in food service industry. Outspark would be like the waiter/waitress while On Ons Soft is the cook, we the player are the costumers. Let's say the costumer asked Outspark that we want our steak well done and the food served quickly as we are trying to catch a movie in less than an hour. Outspark takes the order from the costumer, hands the order to On Ons Soft to get their orders ready. 10 minutes later the costumers are complaining to the waiter ie Outspark that they need there food now! The waiter goes to the cook and asked if they could have their order of steaks done as quick as possible. As usual since the cook is not directly pressured by the costumers they would retort a canned response such as "you want the steak quick of good?" to the waiter. Now the waiter is faced with a big issue. Should the waiter announce that the food will take longer to cook and most likely get yelled at again by the costumers or should the waiter pressure the cook to bring out the food before it's well done and hope the customers would not complain that the steaks are medium rare, not what they wanted so the customers would send it back or yell at the waiter some more, if not outright walking out the restaurant due to bad service.

I did not like being yelled at myself at work by disgruntled customers but in my previous story Outspark is faced with an issue that they could bring in quicker patches that is untested which solves one glitch but may create another glitch or they take more time before releasing the patches but face the issue of taking too long and losing their current regular patrons. I think that right now they are trying to focus on implementing better patches over a longer period of time instead of sending in quick jury rigged patches that may create more issues later on. Most likely they may lose some long time patrons but they are hoping in the long run to bring out better quality patches so they may recruit and retain newer players over time.

[apallday]

I understand that some of you guys are are angered, irritated, annoyed, etc, about this situation, but please keep it clean. Hiding vulgarities behind asterisks is still not appropriate.

So please watch your language and try to express yourself in a more constructive and civil manner.

Thank you ^^.

sry about that, you just cant image how i feel. I have hundreds of dollars in sc and i feel like i have been robbed,Betrayed and taken advantage of.

[Lady-Loki]

The Premium Storage inventory works for me:

strike one


The premium item storage works fine for me.

strike two


I've never been screwed over because I would normally PM Fiesta_Help or contact support@outspark.com if I ever needed help and I got responses back within 2 days.


foul


I bought the Pyramid mini-house as a premium item and was able to successfully activate it!

strike three


I'm pretty sure if the first page works, then the second page should work too. If you can, try and activate the premium items you have on the first page so that the items on the second page will move up to the first page. The number of technical issues that Outspark has been encountering, I bet, are very difficult to resolve and I give credit to them for working hard.

sorry dude, you had 3 strikes already, you're out.


You expect them to find out the issue and fix it in less than 24 hours?

strike one


I'm sure Outspark manages which bugs needs priority fixing and which don't and I'm sure they work their hardest in fixing the issues as fast as they can.

You've already been benched - sit down.


It's common sense, they just had a patch a day ago. They realise that there are still some errors. They aren't going to fix them until they find out what's wrong. So wait until next patch.

If something is still wrong then, then you can complain all you want.

strike two


Or poeple could spend in moderation and only fill one page from now on?

That is Plan B and it shall be implemented immediately


Sorry for the inconvenience guys. I know this was supposed to be pushed out last night but it's been delayed to the end of the month.

That will make it a month of not having access to the items on the additional pages.


Well what other compensation are people looking for?

I'm not looking for compensation, I just want it fixed. I have already pulled stuff off the page and tied up my already limited inventory storage just to be able to access a new BoT.

And, let me point out, for my premium page, this is the second time I have had to do that. When the Earth Day potion got hosed and they were suppose to change all green potions to red potions they hosed mine up and I was forced to pull stuff out then also. That time I used up all my Christmas outfits I was saving for this Christmas (since Outspark tends to release the event item only a day or two before an event and i would prefer to wear my Christmas outfit the month leading up to Christmas and not the month following Christmas - but that doesn;t really matter since the last glitch hosed that plan for me and I had girls in Christmas outfits in June).

[DangerousSharida]

Compensation? Then what was the free tuxes and 1500SC + 1 free Remi?

not to be ****ty about it but we got that for the server move and the log in problems...

and aside of that *** is that of any use for me when i cant even use it?

(hahahah lets give them free items they cant use and laugh some more?)

3d im slightly amused by the fact that you keep on nurturing the compay that still tries to get more and more money from us while they continu there promoting of events that use certain spark cash items.. items i would LOVE to use but cant because of something i had othing to do with..


last i remember a post i believe from sking ? right after the server move... where was mentioned that the premium bags where frozen? what was that suposed to mean? nothing frozen about this, its simply wrecked.

edit: and may i add this nixce 50% off sale that we most likely wont even be able to profit from..... well i dont want to even anymore just the fact that those that spend so much allready.. cant... yeah thats insulting :(

[apallday]

yep everyday we hear about all the sales and all the items we should have to do events. HEY WELL DONT YA KNOW WE CANT USE THEM. BOE ARE ANY OF US STUPID ENOUGH TO BUY MORE ITEMS WE CANT USE.

[booyah8876]

Lol you guys. Oo.

People can USE the items just fine, I don't know where you're getting that information from.

I've benefitted greatly from this new sale, I've just gotten the next 8 months of crit suits for 10$.

It's the people who have multiple pages that can't access the items after their first page...

So please learn what you're talking about before you bash this company for providing what they can to you.

Thanks.

[DangerousSharida]

Lol you guys. Oo.

People can USE the items just fine, I don't know where you're getting that information from.

I've benefitted greatly from this new sale, I've just gotten the next 8 months of crit suits for 10$.

It's the people who have multiple pages that can't access the items after their first page...

So please learn what you're talking about before you bash this company for providing what they can to you.

Thanks.


i cant use what i cant access now can i?

I have three pages full with stuff the first one filled with 30 day items, im happy for you that you where able to buy these items with that nice 50% off... but you know what? i would have loved to benefit from that as well.. but i cant... because i cant use up the items i want to use up.

i have red eyes in my inventory and gold nines.. they useless for me cus i cant get to the blue eyes i need to buy so they are cluttering up my normal inventory as well..

aside of that i can not access the extra storage boxes i use monthly where am i going to put my items? i can not take them out of storage cause i wont be able to put them back in..

its far more complicated then just not being able to use that critical suit at the last page.

[windrider07]

This thread should be locked. I think it is clear now that many people are irritated by this bug and that a lot of people are blaming Outspark for it. As GM_Silkpico said, every patch they release comes from OnsonSoft (the developer), and there are still MANY bugs out there they MAY have MORE priority over the bug you guys are complaining about. Remember, not everyone has this problem. Some people don't have their first page filled up. If you are having the issue, I would suggest to contact support@outspark.com about it. Yes, it takes them a while to reply back (like 2 days at the most). I just sent in an email about an account issue I had last night and I am patiently waiting for a reply. I'm sure Outspark will compensate for your premium items that were past the first page.

[DangerousSharida]

This thread should be locked. I think it is clear now that many people are irritated by this bug and that a lot of people are blaming Outspark for it. As GM_Silkpico said, every patch they release comes from OnsonSoft (the developer), and there are still MANY bugs out there they MAY have MORE priority over the bug you guys are complaining about. Remember, not everyone has this problem. Some people don't have their first page filled up. If you are having the issue, I would suggest to contact support@outspark.com about it. Yes, it takes them a while to reply back (like 2 days at the most). I just sent in an email about an account issue I had last night and I am patiently waiting for a reply. I'm sure Outspark will compensate for your premium items that were past the first page.

-.- i dont want compensate.... i want to be respected and not being thrown in the face with items i cant use..

like i said in my other thread... the gms recommending spark cash items i would love to use but cant is pretty much insulting.

If they would at least stop that and have respect for the ppl that paid for items they cant use you would hear a lot less complaining from me...

[tweetiepie]

Windrider07... I see you all over the forum talking about things you don't know. This is a three week long bug that has been reported and wont be fixed in two days by emailing support.
What I see is alot of frustration, anger, and people irriated all to hell over this glitch that outspark claims that they can't control until the head programers in japan or whereever get off their tails and fix it. But that is not our concern. We don't care how your business is ran or how it works... that is not our business. All we know is that we paid for items and you aren't delivering our goods to us. It seems to me that outspark needs to find a way to rectify it in some way before you lose the obvious best customers you have. In my never be humble opinion, that should be a priorty.

[n3misis]

Windrider07... I see you all over the forum talking about things you don't know. This is a three week long bug that has been reported and wont be fixed in two days by emailing support.
What I see is alot of frustration, anger, and people irriated all to hell over this glitch that outspark claims that they can't control until the head programers in japan or whereever get off their tails and fix it. But that is not our concern. We don't care how your business is ran or how it works... that is not our business. All we know is that we paid for items and you aren't delivering our goods to us. It seems to me that outspark needs to find a way to rectify it in some way before you lose the obvious best customers you have. In my never be humble opinion, that should be a priorty.

Well said, those people who spends hundreds keep this game going on over here, if they lost these people which i've seen many go already hence why they are putting up sales etc. And if they don't fix it , i can see this game going bye bye

[booyah8876]

i cant use what i cant access now can i?

I have three pages full with stuff the first one filled with 30 day items, im happy for you that you where able to buy these items with that nice 50% off... but you know what? i would have loved to benefit from that as well.. but i cant... because i cant use up the items i want to use up.

i have red eyes in my inventory and gold nines.. they useless for me cus i cant get to the blue eyes i need to buy so they are cluttering up my normal inventory as well..

aside of that i can not access the extra storage boxes i use monthly where am i going to put my items? i can not take them out of storage cause i wont be able to put them back in..

its far more complicated then just not being able to use that critical suit at the last page.

Remember that you can still benefit from this sale by actually buying them and waiting 10 or 11 more days to use them.

Everything from the cash shop just has to be put off until the end of the month.

Also I see that if this is closed, then we'll see more threads pop up all over the place, so isolating would be the best.

[DangerousSharida]

Remember that you can still benefit from this sale by actually buying them and waiting 10 or 11 more days to use them.

Everything from the cash shop just has to be put off until the end of the month.

Also I see that if this is closed, then we'll see more threads pop up all over the place, so isolating would be the best.


You actualy think im going to spend more money now on more things that i can not use? are you nuts?

i think i first wanna see what my money is worth before i spend anything anymore....

that sale is one of my last concerns however it IS a thorn in my eye that im sitting here with 3 full pages with paid for spark cash items that I can NOT use that i paid full price for and others are now enjoying the very same stuff for half the price that they can access right away

I paid twice as much for that!?

[booyah8876]

You actualy think im going to spend more money now on more things that i can not use? are you nuts?

i think i first wanna see what my money is worth before i spend anything anymore....


its just mainly showing that they dont care didly crap about it cus you know what? they allready got that money in there pockets...

It's showing that they have to pay a monthly fee for using the cash shop to Korea.

They need to get people to spend more.

But if you have 3 pages of Premium inventory, then I'm sure you're not a stranger to buying a lot now, and using them later. If you did like I did, then I just got 8 months of swimsuits. I'm not going to be using them all now.

[saueracker]

just wondering.


why don't they implement a change to our bag settings.how about being able to change the order of our items in our backpacks( found on the site) so that we can access the items we want...in the order we want. that way even with one page access. we can still decide what will be on that page?

just a suggestion.

[DangerousSharida]

It's showing that they have to pay a monthly fee for using the cash shop to Korea.

They need to get people to spend more.

But if you have 3 pages of Premium inventory, then I'm sure you're not a stranger to buying a lot now, and using them later. If you did like I did, then I just got 8 months of swimsuits. I'm not going to be using them all now.

hmmm my post was edited while you where typing

[booyah8876]

just wondering.


why don't they implement a change to our bag settings.how about being able to change the order of our items in our backpacks( found on the site) so that we can access the items we want...in the order we want. that way even with one page access. we can still decide what will be on that page?

just a suggestion.

That's pretty good, like the normal inventory where you can drag, and change the location of the items...

once again that'd have to be put into Korea's hands, and I think just getting it fixed would be first priority. ~

[saueracker]

But wouldnt it solve many problems once it is fixed? if it were to happen again...costumers would be able access all their items. and give them more time to fix bugs.

[booyah8876]

Well that's what the hope would be.

Fix it to start, then give the ability to move the items around, that way they can buy something and put it on the first page.

If anything happens again, they have access to #1 items, giving them use, and time to fix it.

[Lady-Loki]

This thread should be locked. I think it is clear now that many people are irritated by this bug and that a lot of people are blaming Outspark for it. As GM_Silkpico said, every patch they release comes from OnsonSoft (the developer), and there are still MANY bugs out there they MAY have MORE priority over the bug you guys are complaining about. Remember, not everyone has this problem. Some people don't have their first page filled up. If you are having the issue, I would suggest to contact support@outspark.com about it. Yes, it takes them a while to reply back (like 2 days at the most). I just sent in an email about an account issue I had last night and I am patiently waiting for a reply. I'm sure Outspark will compensate for your premium items that were past the first page.

First, I hope you get your two day reply. The premium bag issue happened with the full launcher patch. I waited a few days to see if anything would come out (hoped for a quick emergency patch) but nothing happened so on Friday, Sept. 5 I submitted a ticket to support. They responded to me on Thursday, Sept. 11 that they had my ticket & someone would reply in 24-48 hours. 54 hours later they responded to tell me they knew about the problem and were closing my trouble ticket.

NOT that the trouble was resolved or would be soon, just that they knew about it and closed my ticket. Now, to me, that is fudging numbers for their "C" level officer. They can show tickets closed in X amount of time and that looks good on paper, but in reality they have not fixed a damn thing and that ticket should remain an open ticket until my problem with the premium bag is completely resolved. But then that would make them look bad to the C-Level officers of their corporation.

Second, don't continue to spout crap you really don't know. You say "I'm sure Outspark will compensate for your premium items that were past the first page." How the hell can you be so sure of this? Are you aware that there are many people who never got the compensation e-mail due to the lag and logon issues caused by the server move? And were you aware that CSR_Jokers response (http://www.outspark.com/forums/showpost.php?p=1148508&postcount=10) was that if they had not received the e-mail already then they will not receive that compensation?

Apparently you were not aware or you would not say you are so sure of anything regarding what Outspark will do!

[mariel_89]

*sense someone's hopes for CL wannabe*:D

[Lady-Loki]

*sense someone's hopes for CL wannabe*:D

I hope you are referring to doobie-head up there coz I wouldn't CL these forums for less than a 6-figure income. Too many doobie-heads.

And if you are referring to doobie-head up there, we have to hope that those choosing CL's have read some of the posts where he just doesn't understand and doesn't seem to be able to relay his thoughts in a clear manner. (Was gonna say clear & concise, but hell, I write walls of text too often to throw that one in there.)

[tweetiepie]

Ok, they claim they can't fix the problem. The email token gifts were a bust because not everyone had the settings on their account to receive emails and not everyone that did get them had bought sparkcash and that p.o.ed the ones that paid out their money. And in my opinion it was too little too late anyway. So what now. I am thinking what can they do to make me happy? I can't think of anything they can do at this point for me. How about it, what is your opinion as to what they can do that will make the wait let frustrating and to make very dissatisfied customers come back to buy again?

[booyah8876]

Just fix the problem, and keep adding content wether or not it be by the cash shop or not, and I think tht will make people happy to be honest. Since there is obviously a mind-set of "I want it now" by a majority of users (yes, I'll be flamed), then I can see them once this is resolved, a few months down the road of everything going perfectly, back to the way they used to be.

'scuse any typos, I was eating skittles and typing one-handed. D:

[Poisoned77]

I cannot speak on Outspark's behalf because I don't work for them...however, I want to apologize for all the trouble this has caused. I know the engineering team and OnsOn are working very hard to fix this bug. And it will get fixed, there is a light at the end of the tunnel...I know how hard it is to sit back and just wait for a fix when you are angry, frustrated...I know how hard it is to see that everything will work itself out in the end.

Anyways, we are a highly adaptive species (to the point of determinism) as our history has shown. May I make a suggestion to avoid things like this in the future, to adapt to the current situation?

Until this bug has been fixed, buy items only if you know you are going to use them in the near future, like a week into the future.

Do you really need to buy $100 dollars of miles, perfects...or tons of BoT's or whatever?

I realize that what has been purchased already you can't do anything about...but there is a workaround for now...the first page works as far as I know, so don't buy so far in advance.

Once again, I apologize for all the stress of this past month...just remember, in the grand scheme of the cosmic timetable, everything always works out...no matter what.

P.S. Please keep discussion to the issue at hand...calling people wannabe CLs, and otherwise attacking a person's intelligence or opinion does nothing to help the situation. If these kinds of posts continue, they will be deleted.

P.P.S Oh yeah, disregard my siggy for now...Pirate Day is over...I'll be changing it sometime today, I think.

[booyah8876]

I cannot speak on Outspark's behalf because I don't work for them...however, I want to apologize for all the trouble this has caused. I know the engineering team and OnsOn are working very hard to fix this bug. And it will get fixed, there is a light at the end of the tunnel...I know how hard it is to sit back and just wait for a fix when you are angry, frustrated...I know how hard it is to see that everything will work itself out in the end.

Anyways, we are a highly adaptive species (to the point of determinism) as our history has shown. May I make a suggestion to avoid things like this in the future, to adapt to the current situation?

Until this bug has been fixed, buy items only if you know you are going to use them in the near future, like a week into the future.

Do you really need to buy $100 dollars of miles, perfects...or tons of BoT's or whatever?

I realize that what has been purchased already you can't do anything about...but there is a workaround for now...the first page works as far as I know, so don't buy so far in advance.

Once again, I apologize for all the stress of this past month...just remember, in the grand scheme of the cosmic timetable, everything always works out...no matter what.

P.S. Please keep discussion to the issue at hand...calling people wannabe CLs, and otherwise attacking a person's intelligence or opinion does nothing to help the situation. If these kinds of posts continue, they will be deleted.

P.P.S Oh yeah, disregard my siggy for now...Pirate Day is over...I'll be changing it sometime today, I think.

And I bet you a million that people will listen to you, rather than listening to me, even though I've said the same thing...

you've got that nifty title.

xD

[saueracker]

i know of at least one announcement where they told you to "stock up while you can" when dealing with a sale. So we stock up and then we have loads of items. Remis rare find also helps accumulate a load of items.

[Lady-Loki]

I cannot speak on Outspark's behalf because I don't work for them...however, I want to apologize for all the trouble this has caused. I know the engineering team and OnsOn are working very hard to fix this bug. And it will get fixed, there is a light at the end of the tunnel...I know how hard it is to sit back and just wait for a fix when you are angry, frustrated...I know how hard it is to see that everything will work itself out in the end.

Anyways, we are a highly adaptive species (to the point of determinism) as our history has shown. May I make a suggestion to avoid things like this in the future, to adapt to the current situation?

Until this bug has been fixed, buy items only if you know you are going to use them in the near future, like a week into the future.

Do you really need to buy $100 dollars of miles, perfects...or tons of BoT's or whatever?

I realize that what has been purchased already you can't do anything about...but there is a workaround for now...the first page works as far as I know, so don't buy so far in advance.

Once again, I apologize for all the stress of this past month...just remember, in the grand scheme of the cosmic timetable, everything always works out...no matter what.

P.S. Please keep discussion to the issue at hand...calling people wannabe CLs, and otherwise attacking a person's intelligence or opinion does nothing to help the situation. If these kinds of posts continue, they will be deleted.

P.P.S Oh yeah, disregard my siggy for now...Pirate Day is over...I'll be changing it sometime today, I think.


And I bet you a million that people will listen to you, rather than listening to me, even though I've said the same thing...

you've got that nifty title.

xD

Yes, we could work around the issue, IF, and that is a big if, we did not already have multiple pages of items in our premium bag. What both of you are saying is fine for those who have nothing or only one or two items in their premium bag to begin with. The irritation is that three pages of premium items are suppose to be available, so if we want to but items while they are on sale to save for the future we should be able to and still be able to get to the second to the third page to access the newer purchases for immediate use.

Telling us to not buy more than one page worth at this point is like saying don't play with matches as you put out the house fire - it's just a little too late. Now had you two told us this six, twelve or twenty-seven weeks ago that would be fine, then we would be the idiots for having bought enough to fill two or three pages knowing that we can't get to it to use it.

But consider also, does Outspark really want everyone to adopt a policy of never buying more than page one can accommodate? I wouldn't think so, but the lack of priority that seems to have been placed on this issue indicated they really don't care if we "adapt" o the situation and adopt that policy.


i know of at least one announcement where they told you to "stock up while you can" when dealing with a sale. So we stock up and then we have loads of items. Remis rare find also helps accumulate a load of items.
EDIT to add: ^^ Yeah, what she said!

[Poisoned77]

Do you think Outspark knew that this was going to happen?

Do you honestly think they saw this bug happening so they told you to stock up so they could screw you over?

And if they had said to stock up during this bug, woudl you if you knew you were experiencing something like this...I know ther are plenty of people not having a problem with their premium bag, myself included, so any messages like that, are probably aimed at them.

And in my post, I already am aware that you can't access certain items bought previously...I said in the future, UNTIL this gets fixed and beyond, practice a little more brevity in your purchases.

[Lady-Loki]

Do you think Outspark knew that this was going to happen?

Do you honestly think they saw this bug happening so they told you to stock up so they could screw you over?

And if they had said to stock up during this bug, woudl you if you knew you were experiencing something like this...I know ther are plenty of people not having a problem with their premium bag, myself included, so any messages like that, are probably aimed at them.

And in my post, I already am aware that you can't access certain items bought previously...I said in the future, UNTIL this gets fixed and beyond, practice a little more brevity in your purchases.


So I ask you: Do you think WE knew this was going to happen?

Do you honestly think we saw this bug happening so we took advantage of the stock up sales so they could screw us over?

No. No to you and no to my question back.

What I am saying is that you are telling us to not buy more than one page of stock because these type bugs are a possibility and I don't believe Outspark intended for that to be how we approach purchases and/or access to the premium bag items, yet they have not put priority on resolving the issue.

Additionally I am saying it is not good (and let me question ethical) business to close my trouble ticket just because they acknowledge it is an issue. The issue has NOT been resolved and that ticket should be an open ticket to this very day.

[booyah8876]

But consider also, does Outspark really want everyone to adopt a policy of never buying more than page one can accommodate? I wouldn't think so, but the lack of priority that seems to have been placed on this issue indicated they really don't care if we "adapt" o the situation and adopt that policy.



I've agreed with everything you've said about this other than that.

If they've already sent it to OnsOnSoft all they can do is wait, just like you have to do.

Priority doesn't lie in OutSpark's hands, it lies within the hands of Koreans.

[saueracker]

Im am not implying they were planning to screw us over. i was simply commenting on what you said about not needing to purchase so much.

the only thing we can do now is improve so that if this happens again maybe less damage will be done. ( ive made a thread on this)

again i do not blame outspark or its staff. i am aware that this is technical and is dealt with by onsoft.

[Poisoned77]

It's just called being a smart consumer...do you buy ten years worth of printer ink all at once, spending hundreds of dollars? Would you buy six cars at a time, just so you don't have to buy a new car for the next sixty years?

Why would you buy weeks and weeks worth of miles...you save more money buy buying only what you need, not what you think you'll need months from now. Outspark doesn't have a discount for buying in bulk.

[booyah8876]

It's just called being a smart consumer...do you buy ten years worth of printer ink all at once, spending hundreds of dollars? Would you buy six cars at a time, just so you don't have to buy a new car for the next sixty years?

You don't? Foreshame...

@ Loki - All tickets sent back to anyone are always stamped Closed... I dunno why, but they are.

Everyone notice the icon change for the swimsuits? Yeah that was my doing. I sent in a ticket saying I bought the wrong suit because I saw the tattoo in the icon for the Summer set instead of reading the announcement.

The first responce I got back was almost 4 days later, and he asked for more information, but the ticket was still stamped closed.

I'd also think that your specific issue is closed, not the whole subject.

[saueracker]

again remis rare finds and sales promote bulk buying. what is so wrong with saving up when outspark encourages us to. it is nothing like buying multiple cars. although i am not blaming fiesta, there is nothing wrong with bulk buying. i dont see why you discourage it.we dont only bulk up with miles and eyes.

just because we bulk buy does not make us dumb costumers. we are simply taking advantage of sales or promotions. this saves money.

[Lady-Loki]

I've agreed with everything you've said about this other than that.

If they've already sent it to OnsOnSoft all they can do is wait, just like you have to do.

Priority doesn't lie in OutSpark's hands, it lies within the hands of Koreans.

There have been emergency patches in the past to fix other issues so I have to assume there is a clause in the agreement between Outspark and OnsOn. What constitutes an emergency warranting execution of this process to have something patched as a priority? And if the premium bag worked before, bugged out before and was resolved before then why does it take three, going on four weeks to patch it this time?


It's just called being a smart consumer...do you buy ten years worth of printer ink all at once, spending hundreds of dollars? Would you buy six cars at a time, just so you don't have to buy a new car for the next sixty years?

Why would you buy weeks and weeks worth of miles...you save more money buy buying only what you need, not what you think you'll need months from now. Outspark doesn't have a discount for buying in bulk.

Have you actually read all the posts here? I think one person referenced having stocked up on miles while more people commented on stocking up on other items. I myself referenced the fact that I stocked up on event outfits so that I could use them before the holiday they go with rather than after that holiday. Additionally, several people commented on Remi items. You don't get too many options on Remi other than "Cool, I'll keep that to use later" or "Crud, I can't use that, gimme a credit". So if Remi gave several good items (which in my case I do have several Remi outfits, a couple of Earth Dragons, a couple of Pegasus and some 30 day houses) then your premium might have a large assortment of items filling the first page or two. So please stop using miles as your example just because excessive miles in the premium bag makes your point. Use holiday outfits being saved for future holidays and good movers being saved for the future.

And again, where does Outspark say "Be a Smart Consumer and Remember to Never Buy More Than Page One of the Premium Bag"?

They don't - they want us to buy (or they acted like they did in the past, not so much these days.)

[booyah8876]

This is a frustrating situation, yes it is.

Life doesn't end, nor does this game. You still have all your things, and they're not going anywhere, you know when it's going to be fixed, or planned to be fixed. They have a good explanation for things.

Loki it's not going to be dealt with at this time. I'm sorry, as I'm sure the rest of this place is, but that's not going to change the facts.

[saueracker]

all we can do is make suggestions for the future

[booyah8876]

And wait. xD

[n3misis]

As for reading enough already , People buy a lot because there are sales , like dragon packs , vday packs, etc they bought them cause they popped up and might go away again, The swimsuits that they advertise like every half hour, are half off and people will buy a lot just so they don't have to pay full price for them if they ever want them again.

Same thing happened with dakkon suits =\

[Lady-Loki]

This is a frustrating situation, yes it is.

Life doesn't end, nor does this game. You still have all your things, and they're not going anywhere, you know when it's going to be fixed, or planned to be fixed. They have a good explanation for things.

Loki it's not going to be dealt with at this time. I'm sorry, as I'm sure the rest of this place is, but that's not going to change the facts.

I agree, but that frustration is compounded by people not affected by the bug telling those of us who are to not buy excessive miles or telling us to be patient and some day it will be fixed (I repeat - some day).

Those people not affected by the bug can buy and launch a new BoT today and save themselves lost exp if they die - those of us affected by it cannot buy a new BoT and launch it today so that affects our interest in even logging in, not to mention even thinking of buying anything.

Those people not affected by the bug can buy and launch a new Exp Boost card today and increase their exp so they can get that level-up today - those of us affected by it cannot buy a new Exp Boost card today and increase our exp so we can get that level-up today.

So I just get real irritated with those people telling me what and how to feel about this mess.

[n3misis]

I understand Loki , i don't buy sc much but i know how it goes lol.

[RikoRain]

I agree, but that frustration is compounded by people not affected by the bug telling those of us who are to not buy excessive miles or telling us to be patient and some day it will be fixed (I repeat - some day).

Those people not affected by the bug can buy and launch a new BoT today and save themselves lost exp if they die - those of us affected by it cannot buy a new BoT and launch it today so that affects our interest in even logging in, not to mention even thinking of buying anything.

Those people not affected by the bug can buy and launch a new Exp Boost card today and increase their exp so they can get that level-up today - those of us affected by it cannot buy a new Exp Boost card today and increase our exp so we can get that level-up today.

So I just get real irritated with those people telling me what and how to feel about this mess.
Yes but really complaining about it over and over doesnt do much. In order to make sure everyones demands are met or looked at, they must check every post sent to them.
So someone say.. sending them 10 posts with "my premium bag wont work" gets tiring and wastes time, where 1 post may work. Furthermore, say they notice the first 9 posts are "my bag wont work". So they figure number 10 will say the same and ignore it, but 10 actually said something about something else.. so.. you see my point.

They said theyre working on it. Perosnally I dont see a problem with mine. I just used an item from it in about.. a month. But its working fine for me.. I dont know anyone else personally in game hwo is having troubles

[Lady-Loki]

I agree, but that frustration is compounded by people not affected by the bug telling those of us who are to not buy excessive miles or telling us to be patient and some day it will be fixed (I repeat - some day).

Those people not affected by the bug can buy and launch a new BoT today and save themselves lost exp if they die - those of us affected by it cannot buy a new BoT and launch it today so that affects our interest in even logging in, not to mention even thinking of buying anything.

Those people not affected by the bug can buy and launch a new Exp Boost card today and increase their exp so they can get that level-up today - those of us affected by it cannot buy a new Exp Boost card today and increase our exp so we can get that level-up today.

So I just get real irritated with those people telling me what and how to feel about this mess.


Yes but really complaining about it over and over doesnt do much. In order to make sure everyones demands are met or looked at, they must check every post sent to them.
So someone say.. sending them 10 posts with "my premium bag wont work" gets tiring and wastes time, where 1 post may work. Furthermore, say they notice the first 9 posts are "my bag wont work". So they figure number 10 will say the same and ignore it, but 10 actually said something about something else.. so.. you see my point.

They said theyre working on it. Perosnally I dont see a problem with mine. I just used an item from it in about.. a month. But its working fine for me.. I dont know anyone else personally in game hwo is having troubles

And yet another one NOT affected by the bug.

But to your post - the majority of my comments are made to those who are not affected by the bug commenting to those of us who are. I submitted one ticket and sent one e-mail after four days of no response. I have not sent them 10 tickets or 10 emails about it. And if you think Outspark support sits there and reads every single post in these forums then you would be mistaken. They have CL's to read and moderate so they pick and choose what posts they think look interesting. Their job of support is managed through the support@outspark process, not through the posts of the masses in the forums. Seriously, have you ever watched how fast a post moves to the second page of new posts in this forum? There are too many users, not to mention the fact that (and let me call it stupid fact) that there are multiple games being addressed in this forum. Yes, each has it's own sub-forum, but in the "new post" request you get posts for all games represented. So, no, support does not sit and read all 10, much less all 10,000 (or more) posts per day.

And like I started out: And yet another one NOT affected by the bug.

[saueracker]

the problem is with pages after p.1^^

[RikoRain]

And yet another one NOT affected by the bug.

But to your post - the majority of my comments are made to those who are not affected by the bug commenting to those of us who are. I submitted one ticket and sent one e-mail after four days of no response. I have not sent them 10 tickets or 10 emails about it. And if you think Outspark support sits there and reads every single post in these forums then you would be mistaken. They have CL's to read and moderate so they pick and choose what posts they think look interesting. Their job of support is managed through the support@outspark process, not through the posts of the masses in the forums. Seriously, have you ever watched how fast a post moves to the second page of new posts in this forum? There are too many users, not to mention the fact that (and let me call it stupid fact) that there are multiple games being addressed in this forum. Yes, each has it's own sub-forum, but in the "new post" request you get posts for all games represented. So, no, support does not sit and read all 10, much less all 10,000 (or more) posts per day.

And like I started out: And yet another one NOT affected by the bug.

You cant yell at me for commenting just because I havent been affected by the bug. Like I said, I JUST found out I wasnt affected by it. Woopidy doo. OMG.

And no, the CLs do not read and moderate the posts sent to Fiesta_Help. And no, support@outspark.com gets a ticket sent straight to the CSRs, NOT the GMS. And the GMs have said that they do and will read through every single post sent to Fiesta_Help, in the order they are sent in.

Meaning if they are way back at post number 100 sent to them reading 10 following posts about 1 user complaining about something, it wastes time. It would be too much of a liability for them to skip posts sent to them because coincidence says the one you skip will be the most important.


the problem is with pages after p.1^^

If this is the case, then like I said, I may or may not be effected. I for one dont go and buy loads of things so much to the pouint where I need two pages.

I have 6 months of stuff worth in outfits, houses, movers, hats.. even a spare dakkon suit and some lvling packs. And Im still on page numero uno.

[Lady-Loki]

You cant yell at me for commenting just because I havent been affected by the bug. Like I said, I JUST found out I wasnt affected by it. Woopidy doo. OMG.

And no, the CLs do not read and moderate the posts sent to Fiesta_Help. And no, support@outspark.com gets a ticket sent straight to the CSRs, NOT the GMS. And the GMs have said that they do and will read through every single post sent to Fiesta_Help, in the order they are sent in.

Meaning if they are way back at post number 100 sent to them reading 10 following posts about 1 user complaining about something, it wastes time. It would be too much of a liability for them to skip posts sent to them because coincidence says the one you skip will be the most important.



If this is the case, then like I said, I may or may not be effected. I for one dont go and buy loads of things so much to the pouint where I need two pages.

I have 6 months of stuff worth in outfits, houses, movers, hats.. even a spare dakkon suit and some lvling packs. And Im still on page numero uno.

First, no one "yelled" at you. I put emphasis on the word NOT, pretty much in the same way you put emphasis on the word JUST. So don't go all martyr.

Second, you have a poor choice or wording when you refer to trouble tickets submitted as being "posts" since the forum is full of posts and the support application is full of trouble tickets submitted.

And, just want you to know how very proud I am of you that you have "6 months of stuff worth in outfits, houses, movers, hats.. even a spare dakkon suit and some lvling packs. And Im still on page numero uno." coz, yeah, that's like good for you. But then again, you also apparently didn't read where some of us bought stuff for use at Christmas 2008, Valentines Day 2009 and Easter 2009. So, again, yay you.

And it bears repeating (three-peating) And yet another one NOT affected by the bug.

[RikoRain]

First, no one "yelled" at you. I put emphasis on the word NOT, pretty much in the same way you put emphasis on the word JUST. So don't go all martyr.

Second, you have a poor choice or wording when you refer to trouble tickets submitted as being "posts" since the forum is full of posts and the support application is full of trouble tickets submitted.

And, just want you to know how very proud I am of you that you have "6 months of stuff worth in outfits, houses, movers, hats.. even a spare dakkon suit and some lvling packs. And Im still on page numero uno." coz, yeah, that's like good for you. But then again, you also apparently didn't read where some of us bought stuff for use at Christmas 2008, Valentines Day 2009 and Easter 2009. So, again, yay you.

And it bears repeating (three-peating) And yet another one NOT affected by the bug.
Now youre just whining about it.

You keep complaining when peopel "not" affected by it reply, but you seem to forget that alot of people dont have a second or third page full, and therefore DONT KNOW if they are affected. I only just said that Im still on page 1 with my stuff, meaning I have nothing on page 2 to see if Im even affected.

Youre just deciding to whine about this because its the newest fad to whine about.

Besides, newer items go later on in the pages. If you honestly bought so many of the other items (over 24 ea), that you would have the first page completely full with old stuff, then maybe you should just use it.

Its an awful waste of money to buy something and hang onto it forever. And yeah, punch me in the gut for sayign I have 6 months worth of stuff still on page 1, but thats only going by my full sets, which i like to set them so i have a suit, house, mover, and an accessory (hat, glasses, etc). That means for each month I have at most 4 things, for 6 months.

Complain all you want.. its not gonna make them go faster, which was my original point. Just cus you sit here and complain "its affecting me its affecting me! i cant use my page 2 items cus i want to hoarde my page 1 items and not use them! oh teh noes fix mine first, fix this, fix this, fix this"....
IS NOT going to make it go faster.

[saueracker]

we all have different ways. i bulk buy. i know this situation is not their fault. but there is nothing wrong with bulk buying as well as buying in moderation. lets all just respect each other and discuss calmly

[Lady-Loki]

Now youre just whining about it.

You keep complaining when peopel "not" affected by it reply, but you seem to forget that alot of people dont have a second or third page full, and therefore DONT KNOW if they are affected. I only just said that Im still on page 1 with my stuff, meaning I have nothing on page 2 to see if Im even affected.

Youre just deciding to whine about this because its the newest fad to whine about.

Besides, newer items go later on in the pages. If you honestly bought so many of the other items (over 24 ea), that you would have the first page completely full with old stuff, then maybe you should just use it.

Its an awful waste of money to buy something and hang onto it forever. And yeah, punch me in the gut for sayign I have 6 months worth of stuff still on page 1, but thats only going by my full sets, which i like to set them so i have a suit, house, mover, and an accessory (hat, glasses, etc). That means for each month I have at most 4 things, for 6 months.

Complain all you want.. its not gonna make them go faster, which was my original point. Just cus you sit here and complain "its affecting me its affecting me! i cant use my page 2 items cus i want to hoarde my page 1 items and not use them! oh teh noes fix mine first, fix this, fix this, fix this"....
IS NOT going to make it go faster.

Now your just being a wooden peg in a wall. That's my nice way of saying what I would get banned for if I posted what I really think at this point.

I really need to leave this thread with you so you can dummy it down to the lowest level available since you apparently are "the all seeing all knowing intelligence of the forums".

I'm outta here guys. Those affected by the bug, good luck. I hope it is fixed before I reach a point of just moving on to a completely different game in hopes of avoiding the lack of customer care/service and the brilliance of some people in these forums.

[12markkram34]

If you pay Outspark for an item and Outspark fails to deliver, you have the right to chargeback.

[drigr_x]

They didn't fail to deliver it. You just can't find it.

[saueracker]

they delivered however due to a problem with the game, we have no access. company is stil liable even though it was not their intention.hopefully this will be resolved soon though

[drigr_x]

But OutSpark is not liable. And I don't think a lot of people are getting that. If ya wanan sue someone, sue OnsOn.

[12markkram34]

Not sue, sueing is a lot different.

[saueracker]

i never mentioned the company's name. ^^

[kristy_k]

i didnt read this thread for few days - wanted to be calmed down... but...
again i see ppl who is speaking on behalf of outspark... and still i cant understand that... guys, this thread was opened not to hear thoughts from ordinar players....


But OutSpark is not liable. And I don't think a lot of people are getting that. If ya wanan sue someone, sue OnsOn.
heh... who is onson? i dont know them... i paid outspark for my items i cant get...
and i dont care who is responsible for these bugs - i'm a customer and i want the service for which i paid real money... and i paid these money to outspark... and that's why i complainting to outspark not to onson
it is outspark's problem to deliver our problems to onson and require emergency updates

i read suggestions from Poison... yeah, anyway thank you for responds... but... i still cant see any announcement about that.. and ppl still buying/winning items that they cant use...

some ppl here said something about compensation (btw i didnt received mail with tux/sparc cash code)
and i agree that we dont need any compensation - i have premium suits and houses (which i won in remi's game) for about 6-8 month - we just want to use our items
and what compensation could be acceptable for them of us who cant use neccessary items at this time like a bless of teva/extenders/stones...

and again...
pls dont use announcement only for new cash shop items...
if u have problems - announce that


ps: few hours left before blue item removing... any1 believe in that? XD

[drigr_x]

But even if they sent it to OnsOn before the problem even occured you would still have the problem because it is up to OnsOn to decide when and how to fix problems with the game. I'm sure OutSpark "could" but I bet there would be some legal issues in them messing with another companies game.

[Eluchil]

Well go figure the premuim bag still does not work. You can change pages now but te item's dont load so you still look at your first page. So once again i will not be able to use my premium items for another 2 to 3 weeks. I think I will just quit this game all together.

GO Outspark GO!!!!!!!!!!!!!!!!!!!!!!!!!! Fail Fail Fail again.................

I lol'd. You're a rock star.

[kristy_k]

But even if they sent it to OnsOn before the problem even occured you would still have the problem because it is up to OnsOn to decide when and how to fix problems with the game. I'm sure OutSpark "could" but I bet there would be some legal issues in them messing with another companies game.

i repeat - i dont care - its outspark's problem to push developers make patches quickly and bugless

[fxezraw6]

here's what i care.

1. I have 2 page of inventory that i can't access because i can't put it in my locker, i can only carry the items in my inventory if i remove them from my premie bag. I can't access the premie bag because it's not fixed. I can't replace some of the items i use lots of because i wouldn't be able to access them.

2, Outspark offered apologies and compensation to some of it's users. I was not one of them. I feel ignored, unimportant, and slighted. I do not need the items, but i (like most people) do not like to fee excluded.

3. Outspark has not seen fit to acknowledge their liability in this. They've chosen to remain intrested in pretending that nothing is wrong. If i wanted to see an ostrich bury it's head in the sand i'd go to the zoo. This is a business, you've promoted more than you can or will deliver, and just as i would be with ANY business who used these tactics, i'm angry.

4. I'm annoyed that they tell us how there are other "more pressing" issues, and that this bug will be fixed "sometime". Anyone know what bug they're talking about? Or what "issue" they think is more important than good customer service? The first rule of business is to know who pays your bills. The answer to that is, it's those people who buy your premium value-added items. Tons of customers make this game successful, they're all important, but selling something you don't support should be a high priority i would think. Maybe that's just me.

5. Optimism vs Flaming has nothing to do with my legitimate issues. I'm an optimistic person, but this is a poorly run business from my perspective. There will be no law suits over this or anything else Outspark does, and it's niave to think that there would be. The only fallout that Outspart will receive is bad word of mouth advertising. Hopefully prospective players will read our rants, and be forewarned. Hopefully we'll find a game we like as well or better, and learn our lesson to NOT spend any money with companies that cannot or will not support it's community of players.

[DangerousSharida]

The only fallout that Outspart will receive is bad word of mouth advertising. Hopefully prospective players will read our rants, and be forewarned. Hopefully we'll find a game we like as well or better, and learn our lesson to NOT spend any money with companies that cannot or will not support it's community of players.


thats not the only...


I know they are going to be losig money on this.. for a fact im sure they are going to be losing oney on this because I have lost my intrest in spending money in the cash shop... I willonly buy the items i rly rly want/need and thats it... then i wont have the luxury problem anymore that i have now...

[hesqua]

here's what i care.

1. I have 2 page of inventory that i can't access because i can't put it in my locker, i can only carry the items in my inventory if i remove them from my premie bag. I can't access the premie bag because it's not fixed. I can't replace some of the items i use lots of because i wouldn't be able to access them.

2, Outspark offered apologies and compensation to some of it's users. I was not one of them. I feel ignored, unimportant, and slighted. I do not need the items, but i (like most people) do not like to fee excluded.

3. Outspark has not seen fit to acknowledge their liability in this. They've chosen to remain intrested in pretending that nothing is wrong. If i wanted to see an ostrich bury it's head in the sand i'd go to the zoo. This is a business, you've promoted more than you can or will deliver, and just as i would be with ANY business who used these tactics, i'm angry.

4. I'm annoyed that they tell us how there are other "more pressing" issues, and that this bug will be fixed "sometime". Anyone know what bug they're talking about? Or what "issue" they think is more important than good customer service? The first rule of business is to know who pays your bills. The answer to that is, it's those people who buy your premium value-added items. Tons of customers make this game successful, they're all important, but selling something you don't support should be a high priority i would think. Maybe that's just me.

5. Optimism vs Flaming has nothing to do with my legitimate issues. I'm an optimistic person, but this is a poorly run business from my perspective. There will be no law suits over this or anything else Outspark does, and it's niave to think that there would be. The only fallout that Outspart will receive is bad word of mouth advertising. Hopefully prospective players will read our rants, and be forewarned. Hopefully we'll find a game we like as well or better, and learn our lesson to NOT spend any money with companies that cannot or will not support it's community of players.

100% Agree. Maybe Outspark was trying to prove that they dont favour sparkcash users by making us all annoyed. /sacasm.

Point 3 - I couldnt agree more. So at least half of us was never "apologised" to... (no compensation emails) and we're told to "accept this fact, enjoy the game". So that's how you say your sorrys, to only selected people on some imaginary / unexplainable list, and hope that the rest of us will just say "oh well nvm".

Do they want us to keep charging up our sparkcash or not? Coz I think they're making things worse.

[Poisoned77]

i repeat - i dont care - its outspark's problem to push developers make patches quickly and bugless

That in there lies the contradiction. To release patches quickly means you get more bugs. To reduce the number of bugs means it will take longer to release...which would you choose?


I know they are going to be losig money on this.. for a fact im sure they are going to be losing oney on this because I have lost my intrest in spending money in the cash shop... I willonly buy the items i rly rly want/need and thats it... then i wont have the luxury problem anymore that i have now...

Good. I am happy for you. I can't believe how much some people say they spend on this game. You'll be a lot happier if you re-invest that money in say, a capital appreciation mutual fund or an ETF.

[overswarm]

I feel the pain of exactly what you are talking about, the amount of things that they fail to handle correctly are making me become more and more turned off to putting up with them. And I think I've decided that if they don't finally fix that blues which they have put off for a month now, I will be finding a new place to spend my money. P2P MMOs can come out with patches for bugs just days after they are found, even the smaller ones, why can't outspark do the same?

I guess I'll go find some place to spend my 10 bucks a month somewhere else if they chose to keep ignoring us.

[DangerousSharida]

Good. I am happy for you. I can't believe how much some people say they spend on this game. You'll be a lot happier if you re-invest that money in say, a capital appreciation mutual fund or an ETF.

No i dont think I will be happier because its not the money that i spend that makes me feel unhappy neither is it where i spend it.

I dont know why you think you can tell me what makes me feel happier but you obviously do not know much about me, I do not spend money that i can not spend. if i wnated to spend money in ETF or a capital appreciation mutual fund then dont you think i would have done so?

stop trying to think for other people.. I am doing fine by myself. If I need any recommendations on how to spend my money I will ask those* that have more knowledge about my intrests, life style and the ammount of money that i do have to spend. (*my personal financial advisors)

What i do like is to find out that the money i have spend on a game to extend my gaming experience, that i can actualy use the items that i have paid for.. THAT will make me happier :) not spending my money elsewhere. I am just simply just not supporting a company with money when they obviously do not know how to deal with customers. That is why i will not spend as much anymore as i have in the past.

( i am not talking about 10 $ a month here altho those customers should not be forgotten either, I have spend hundreds of dollars here in the past few months and im not asking about free gaming content to be fixed either. Just simply to get delivered what i paid for and not being insulted by gms who reccomend items i can not access....)

[Cha0sTribe]

here's what i care.

1. I have 2 page of inventory that i can't access because i can't put it in my locker, i can only carry the items in my inventory if i remove them from my premie bag. I can't access the premie bag because it's not fixed. I can't replace some of the items i use lots of because i wouldn't be able to access them.

2, Outspark offered apologies and compensation to some of it's users. I was not one of them. I feel ignored, unimportant, and slighted. I do not need the items, but i (like most people) do not like to fee excluded.

3. Outspark has not seen fit to acknowledge their liability in this. They've chosen to remain intrested in pretending that nothing is wrong. If i wanted to see an ostrich bury it's head in the sand i'd go to the zoo. This is a business, you've promoted more than you can or will deliver, and just as i would be with ANY business who used these tactics, i'm angry.

4. I'm annoyed that they tell us how there are other "more pressing" issues, and that this bug will be fixed "sometime". Anyone know what bug they're talking about? Or what "issue" they think is more important than good customer service? The first rule of business is to know who pays your bills. The answer to that is, it's those people who buy your premium value-added items. Tons of customers make this game successful, they're all important, but selling something you don't support should be a high priority i would think. Maybe that's just me.

5. Optimism vs Flaming has nothing to do with my legitimate issues. I'm an optimistic person, but this is a poorly run business from my perspective. There will be no law suits over this or anything else Outspark does, and it's niave to think that there would be. The only fallout that Outspart will receive is bad word of mouth advertising. Hopefully prospective players will read our rants, and be forewarned. Hopefully we'll find a game we like as well or better, and learn our lesson to NOT spend any money with companies that cannot or will not support it's community of players.

A big +rep for this comment...;)

[kristy_k]

That in there lies the contradiction. To release patches quickly means you get more bugs. To reduce the number of bugs means it will take longer to release...which would you choose?

i'll choose quickly AND bugless!
quickly doesn't mean that they should make new releases every day.... but we dont want to wait for a months
i came to the conclusion that only 1-2 developers working on this game... and they are sharing this game developing with some other projects...

btw... today is the day when blue removing was proposed... hope i'll see announcement about delay...
so if it will be postponed too... and probably will be fixed in the end of next month?
it's simply ridiculous! developers need 1 month to write sql-command to delete all 70 kq blues which created after 22-Aug...


eh.... no need to post here anymore... i dont believe that our words can reach responsible persons

[Theoris]

You guys are all barking up the wrong tree.

Rather than posting another reply to this thread you should stroll on over to the Onson website and post there instead. Let them know just what you think of their reaction time to bugs and the quality of their patches.

Outspark as a company haven't done anything wrong over the last 4 weeks. The customer service department however has indeed dropped the ball. Some sort of apology is the least that is deserved and compensation would also be highly appropriate.

Perhaps 10% of the sparkcash value of unobtainable items. That way, once the bug is fixed, all the people affected will have a nice tasty lump sum of sparkcash to enjoy.

Look after your customers, cos they look after you.

Also... booyah8876 for president... or CL... w/e

[Hemmes]

For all you people who are dieing to spend a lot of money on non-existing goods and cant do that at the moment:

SEND ALL YOUR MONEY TO ACOUNT NUMBER 92 23 34 233 and you know your money will be spend well ^_^

[Cha0sTribe]

For all you people who are dieing to spend a lot of money on non-existing goods and cant do that at the moment:

SEND ALL YOUR MONEY TO ACOUNT NUMBER 92 23 34 233 and you know your money will be spend well ^_^

Hey, that's my account number! rofl~:D

[omhad]

try contacting a gm or cl

[hesqua]

Look after your customers, cos they look after you.


If only Outspark OR OnsOnSoft understand that basic concept.

The reason why we're not being "looked after" is because they kept pushing the responsibility to someone else.

Whether it's between Publishers and Developers or within Outspark itself.

-sigh-

[tweetiepie]

It appears to me that Outspark is trying to pawn off the responsiblity off and ignoring the problem as much as possible in the hopes it will all go away. The are playing the waiting game knowing that in time people will calm down and once it is fixed they will start spending again just like before. That won't happen in my case. I used to play every day and as many hours as I could. Since the lvl cap download and the start of all the problems I didn't play for a few days to try and give them time to fix all the bugs. I came back to even more problems and bugs including the inventory bug. I sent a email about the inventory problem not knowing that it was a bug everyone was having and it was ignored for a full week before I finally got a response. This whole experience in the last month has really left a sour taste in my mouth for fiesta and I have probably played a total of 5 hour since and have lost my love for fiesta. I am retiring for a while to see if Fiesta is ever going to get their act together and even if I do return I won't ever spend my hard earned money on this site like I have for the last 11 months. I realize they will survive without me but if this is how they treat their customers I wonder just how many more are stepping back with their fiancial support also.

[drigr_x]

Great now I'm gonna be forced to quit Fiesta becuase its gonna hvae to be P2P just to be able to keep running.

[DangerousSharida]

Great now I'm gonna be forced to quit Fiesta becuase its gonna hvae to be P2P just to be able to keep running.

having the ability to put my sc items BACK in my spark cash bag when they fix it that would be nice...


cus now i got half all my inventories on all my chars fille dup with items i dont wnan use yet cus i allready have 30 day items activated...


all that just so i could get to my teva on page 3.. cus dieing at lvl 8x costs a lot of exp and is hard to get back as a cleric.....

so yeah... free iron case for those affected and the items to be put back in the spark cash bag would be ncie so i have my inventory back at least :/ after its fixed...

[fxezraw6]

not gonna happen guys. As the outspark csr told me (ever so much more politely) tough luck for us. :) So then. tough luck for you outspark. I'll play, but no more sparkcash---even if it's available at target. <rolls eyes> That way we're equally miserable eh?

[Poisoned77]

A CSR would not have told you that...the premium bag bug is in fact getting fixed tonight.

[Panma]

A CSR would not have told you that...the premium bag bug is in fact getting fixed tonight.

What evidence makes him a liar? I've had similar experiences and got the same (ever much more nicely put) tough luck speech. No explanation necessary, not even a "sorry" just an "oh well." CSR's are people too, and can be just as rude as the rest of us. Names could be posted, but that would be Blacklisting.

[DangerousSharida]

having the ability to put my sc items BACK in my spark cash bag when they fix it that would be nice...


cus now i got half all my inventories on all my chars fille dup with items i dont wnan use yet cus i allready have 30 day items activated...


all that just so i could get to my teva on page 3.. cus dieing at lvl 8x costs a lot of exp and is hard to get back as a cleric.....

so yeah... free iron case for those affected and the items to be put back in the spark cash bag would be ncie so i have my inventory back at least :/ after its fixed...


would be nice to get a reply on this or that some one can bring this under attantion of the ppl that are able to do something :p and nope am not in the right frame of mind anymore to send emails....

[Poisoned77]

What evidence makes him a liar? I've had similar experiences and got the same (ever much more nicely put) tough luck speech. No explanation necessary, not even a "sorry" just an "oh well." CSR's are people too, and can be just as rude as the rest of us. Names could be posted, but that would be Blacklisting.

Lots of personal experience tells me that.

[Mordriss]

We can close this now?

[Shadowic2]

Hmm, well since the Premium bag issue has been resolved in last night's maintenance, I don't see any reason why this must stay open any longer.

So this thread is Closed, enjoy your premium bags everyone ^^.