TastyTapioca
09-15-2007, 10:35 AM
I have to say I can't believe what GMs have to put up with so far in Fiesta. They work hard, very hard, and are very unappreciated it seems at times. GMs deal mostly with the negative side of life in a game as they are the people who deal with the bad things that happen.
I thought I'd write this post to give people an idea of what they go through.
As a GM, they are not only monitors of the gaming world but also testers.
People complain about the sheer number of gold/level spammers in the towns. People complain about their bugs, connection issues, play issues, grief issues, KS issues, and more. People complain the Cash Shop isn't open yet. They deal with people whose intelligence is about that of average day in the month or don't listen even when the answer is right there in their face.
A GM is a human being like you or I. Though they may have god-like powers, they also have to have god-like temperment. And they *do* get pushed on a daily basis there.
They are here to help make the game a better place but you all must understand this is a free-to-play game that uses a Cash Shop to help funds. In the meantime, who is paying the Devs? The GMs? And all the staff at Outspark? Money doesn't grow on trees kids and these folks are none the less doing their best to make you a game.
And guess what? There are only two primarly 'public' GMs that we see. Yes I'm sure there are more behind the scenes but Kaalan and Dakkon do a lot for us.
They have to deal with people begging for money, buffs, levels, items, etc. They have to deal with complaints against other players and try to investigate it in a timely manner. They have to balance out talking in public as well as in private whispers. They have to deal with suckups and people who use them as targets for personal issues. And occasionally they like to preview upcoming items (volcano!).
Have you ever been working and have people come up and start problems with you? I think of Customer Service people in particular and what they deal with each day. Well, this is what Kaalan and Dakkon are when out in public, in a sense (and you two are welcome to correct me if I'm wrong on that).
They don't have to host events on a regular basis. They don't have to give us the time of day for that matter, they are extremely busy. They have a lot on their plates to deal with. They have to be extremely good at multitasking because if you notice any time they're around, they are MOBBED by the throngs of people. And yet there you see them, hanging out and talking to people, showing off upcoming items and being silly conversationists. :)
They work a lot harder than you or I everyday at their job. A good number of players have probably never even had a job yet so they all of people are the ones most likely not understand. Those of you who do have a job and deal with a lot of crap, put yourself in their shoes and how it feels to do that EVERY DAY for hours on end.
And their job doesn't stop at hosting events, dealing with idiots, and trying to humor the public masses. These two GMs have to do all those things on not one but TWO servers. For the math challenged, that's 1 GM for each server.
Now imagine being one GM in a server full of people and doing the above jobs. Not only do they do that but they also visit these boards and try to help when they can. If a GM doesn't respond to you, it doesn't mean you aren't worth their time but that they are extremely busy people. They have personal lives like you or I and they do want time off away from this game believe it or not.
For us its casual and fun, but for them its a job. Yes, they enjoy it but there are times when you have to step away and take breaks or else you end up burning out. I've seen people test Kaalan and Dakkon on more than one occasion and I can tell you these two have more patience than Buddah.
Now THAT is scary. :P
In the end of all this talking though, put yourself in their shoes. They are doing more than what most people do or have to do in regards to their jobs. Give them some love and have some patience, they know about the problems that get re-posted 50 times a day, every day.
I thought I'd write this post to give people an idea of what they go through.
As a GM, they are not only monitors of the gaming world but also testers.
People complain about the sheer number of gold/level spammers in the towns. People complain about their bugs, connection issues, play issues, grief issues, KS issues, and more. People complain the Cash Shop isn't open yet. They deal with people whose intelligence is about that of average day in the month or don't listen even when the answer is right there in their face.
A GM is a human being like you or I. Though they may have god-like powers, they also have to have god-like temperment. And they *do* get pushed on a daily basis there.
They are here to help make the game a better place but you all must understand this is a free-to-play game that uses a Cash Shop to help funds. In the meantime, who is paying the Devs? The GMs? And all the staff at Outspark? Money doesn't grow on trees kids and these folks are none the less doing their best to make you a game.
And guess what? There are only two primarly 'public' GMs that we see. Yes I'm sure there are more behind the scenes but Kaalan and Dakkon do a lot for us.
They have to deal with people begging for money, buffs, levels, items, etc. They have to deal with complaints against other players and try to investigate it in a timely manner. They have to balance out talking in public as well as in private whispers. They have to deal with suckups and people who use them as targets for personal issues. And occasionally they like to preview upcoming items (volcano!).
Have you ever been working and have people come up and start problems with you? I think of Customer Service people in particular and what they deal with each day. Well, this is what Kaalan and Dakkon are when out in public, in a sense (and you two are welcome to correct me if I'm wrong on that).
They don't have to host events on a regular basis. They don't have to give us the time of day for that matter, they are extremely busy. They have a lot on their plates to deal with. They have to be extremely good at multitasking because if you notice any time they're around, they are MOBBED by the throngs of people. And yet there you see them, hanging out and talking to people, showing off upcoming items and being silly conversationists. :)
They work a lot harder than you or I everyday at their job. A good number of players have probably never even had a job yet so they all of people are the ones most likely not understand. Those of you who do have a job and deal with a lot of crap, put yourself in their shoes and how it feels to do that EVERY DAY for hours on end.
And their job doesn't stop at hosting events, dealing with idiots, and trying to humor the public masses. These two GMs have to do all those things on not one but TWO servers. For the math challenged, that's 1 GM for each server.
Now imagine being one GM in a server full of people and doing the above jobs. Not only do they do that but they also visit these boards and try to help when they can. If a GM doesn't respond to you, it doesn't mean you aren't worth their time but that they are extremely busy people. They have personal lives like you or I and they do want time off away from this game believe it or not.
For us its casual and fun, but for them its a job. Yes, they enjoy it but there are times when you have to step away and take breaks or else you end up burning out. I've seen people test Kaalan and Dakkon on more than one occasion and I can tell you these two have more patience than Buddah.
Now THAT is scary. :P
In the end of all this talking though, put yourself in their shoes. They are doing more than what most people do or have to do in regards to their jobs. Give them some love and have some patience, they know about the problems that get re-posted 50 times a day, every day.