Kingdom Quest Present Box "Error Code!!"

[abby_wabby]

I'm a lvl 17 Fighter named Kadey and I completed a Kingdom Quest and opened my present box and got a Blessed Elrue and some earrings, I didn't have a chance to look at the earrings, because i got deported back to Roumen. When I loaded Roumen my presents were gone and I had another present box. I opened the present box again and I got an "Unidentified error code has occured: 1814" and my present box disappeared.

Can a GM please help me? :( I deserve my presents!