A show of good faith

[medisra]

Given the amount of D/C's and Bin errors we've been experiencing would it be expecting too much for Outspark to issue a 1 month Teva to everyone?

Is this unreasonable or does it set a precident?

[Sockrawteez]

how about they just fix it then make us a new server?

[evieevie]

Well i havent had any problems with this but id settle for everyone getting a little exp boost ^^

I take it back i have problems now to ^^

[andrey1990]

off topic: sock your siggy always made me lol
on topic : well....I want them to fix the D/C bin. errors =/

[ah_ikeepsitreal]

>.> Is the bin crashing because the file is too big?(<--refrains...) Or is it really a problem with the patch?

....

[joecracker]

maybe a EXP boost day for all the exp people lost while dc

[akarih]

Joe> I agree. People are getting mobbed and dying because of the lag and .bin.

It's only right that OS tries to fix this (before the whole angels and demons whatever), and gives us something to gain back all those exp lost.

[GM_Pilkysico]

If you haven't read the announcements...

There's an EXP BOOST WEEKEND on March 28th - March 29th.

[phntm]

Darn gna miss that one T.T
Out of town for that weekend.. I even needed that exp boost lol have to grind 10 mil… wait.. do all servers get it? Cuz I’ve been experiencing a lot of DC’s on Bijou too…

[GM_Pilkysico]

Darn gna miss that one T.T
Out of town for that weekend.. I even needed that exp boost lol have to grind 10 mil… wait.. do all servers get it? Cuz I’ve been experiencing a lot of DC’s on Bijou too…

Refer to Event.

All servers!

[joecracker]

please link us to it silky :)

[GM_Pilkysico]

Here is the event: http://www.outspark.com/forums/showthread.php?t=162721

It is also being spammed in-game so there's awareness.

But those of you who do contribute, bravo. You've given a GIFT to all of Fiesta and Solstice.

Right now there's guaranteed +25% EXP increase (could be more, really depends on contributions but it's looking to hit at least the second threshold).

[akarih]

Silky is a man of little words.

Yay for EXP BOOST though!

[iamsuperman_7777]

If you haven't read the announcements...

There's an EXP BOOST WEEKEND on March 28th - March 29th.

oh yay we will have a 2 day exp boost for the past 4 days we have been loosing exp -_- ha ha sounds fair i guess??? or am i just crazy? and we have to pay for the exp boost? and even then we may not get a big one :eek: .....yeah great event :mad: i would just much rather you spend your time fixing this problem than wasting all our time with this stupid event

[ashen_shugar]

Thank you for that GM_Silkypico, and Happy Birthday!

[GM_Pilkysico]

oh yay we will have a 2 day exp boost for the past 4 days we have been loosing exp -_- ha ha sounds fair i guess??? or am i just crazy? and we have to pay for the exp boost? and even then we may not get a big one :eek: .....yeah great event :mad: i would just much rather you spend your time fixing this problem than wasting all our time with this stupid event

Ok. How about we close your account from Friday - Monday? Will that even things out a little bit?

Seriously man.

[FlashBoom]

yay exp boost ^^
been awhile since last one, tho im capped and cant really use it T.T

[mredlodge]

Ok. How about we close your account from Friday - Monday? Will that even things out a little bit?

Seriously man.

*nervous they give a guy like this the ability to close accounts*

[iamsuperman_7777]

*nervous they give a guy like this the ability to close accounts*


Ok. How about we close your account from Friday - Monday? Will that even things out a little bit?

Seriously man.

yeah i know this is an opinion not an attack if thats how you react to some negative feedback maybe that show how bad this games leaders have gotten, and look i have noting against you i love this game its fun and free but there are problems with it. and OS staff kinda ask for our feedback and if they didnt why is there a forum in the first place??? if you dont like my opinion im sorry but its still my opinion you have yours i have mine lets just agree to disagree and move on you dont have to block or ban everyone who give negative feedback that you dont like

[edit] oh yeah i forgot to tell you Happy Birthday GM

[GM_Pilkysico]

*nervous they give a guy like this the ability to close accounts*

Actually I haven't permanently banned one single account yet (to date).

[Eternal_Doom]

Actually I haven't permanently banned one single account yet (to date).

Wow, thats amazing for the way alot of the community is going.

And Happy Birthday Silky ^^ I /w-ed you a few days ago saying it but you were getting spammed for buffs so I dont know if you saw it >_>

[medisra]

Everyone has a point however we need to remember that Silky's Birthday event was likely to happen before the bin error started, therefore it should not be factored into any form of compensation.
I don't want an exp boost, I just want my exp to remain where it is after I get D/C'ed.
I think thats pretty fair considering I could then continue playing and spending sparkcash.

[evieevie]

Well im just glad my cleric is capped. Countless times my game just vanished on me and i died before i could get bk on. The worst was hobbying all the way to br and getting the error and suffering archon death. Then logging bk in to find i was in uruga again and had to hobby all the way bk waaaah! If i was close to cap like some of my friends and dying from this error i think id cry lol! Mind you i used teva on my cleric from lvl60 to cap anyways but not everyone can afford it. I just hope this can be fixed soon for everyones sanity :)

[AhLook]

how about they just fix it then make us a new server?

nice sig 8D

[snowspirit]

Ok. How about we close your account from Friday - Monday? Will that even things out a little bit?

Seriously man.

OMG! I can' believe a GM posted that! That was the single most unprofessional reply I have ever seen to a customer of any game.

Did he hurt your feelings? Well suck it up, you're a GM! Yes players get nasty, and it's your job to know how to deal with it in a professional manner.

And the customer has a point. This event hardly compensates for the loss many people have endured, not to mention it was an already planned event and was not designed to be compensation for this issue.

I would strongly suggest you listen to your customers on this issue and provide a well thought out method of compensating players for all this trouble once the issue is resolved. But threatening to ban players who complain was very not cool. :confused:

[rilz85]

Juz 1 sentence to remind..no customers/players = no job 4 u...

[Naomi89]

*nervous they give a guy like this the ability to close accounts*

Well, you don't really blame Silky for being upset, do you? I think it gets a bit irritating for the GM's just to hear people nag about bad things, and almost never do they hear anyone focus on the good aspects. For instance when something new comes out people just focus on the bad aspects on it, and never notice that they are giving us new things; after all to make the game more enjoyable for us. Things go wrong in everything, so it's only normal that things need fixing in a game also. Plus this is an online game and things are always changing, so mistakes are more likely to occur. Give outspark a bit of credit. They're not making these Bin errors, and Dc's on purpose and they are doing their best to try and fix it. They could have not given us an exp boost either - but they are. Say thank you and realise that the good really does outwieghs the bad.

Sorry if I sound like I'm snaping, it's not my intention to. But I just want to point out how angry people seem to get about things, and rarely does anyone pay attention to the good things.

[Yoruko]

Well, you don't really blame Silky for being upset, do you? I think it gets a bit irritating for the GM's just to hear people nag about bad things, and almost never do they hear anyone focus on the good aspects. For instance when something new comes out people just focus on the bad aspects on it, and never notice that they are giving us new things; after all to make the game more enjoyable for us. Things go wrong in everything, so it's only normal that things need fixing in a game also. Plus this is an online game and things are always changing, so mistakes are more likely to occur. Give outspark a bit of credit. They're not making these Bin errors, and Dc's on purpose and they are doing their best to try and fix it. They could have not given us an exp boost either - but they are. Say thank you and realise that the good really does outwieghs the bad.

Sorry if I sound like I'm snaping, it's not my intention to. But I just want to point out how angry people seem to get about things, and rarely does anyone pay attention to the good things.

I've always it's not that a problem occurs, it's how you(the company) deals with the problem. The players have a point, they're effectively giving us no compensation for their error, this was a planned event and in no way relates to the bin crashes. It's maddening to scroll up with t3s, and five minutes later bin crash, die, lose 30 silver(cost of 3 t3 scrolls) and aobut an hour's worth of exp. When it comes to dealing with the problem(cause there's more problems than just bin crashes here, talk to archers) think of how many people would be a lot more understanding if they just came out and said sorry this patch is bogus here's a free teva until we get this sorted out.

And to be honest I see a lot of people talking about how they like the gms, specially when they show up in game, just watch the positive chat there(well before this recent patch). You have to understand though when a company screws up this bad and then says oh well an already planned even is your compensation. An even that will give at most 50% more exp for 2 days to compensate for what at that point might be over a week of crashes and assorted bugs, well people are going to be annoyed.

[behhinu]

All have to keep in mind that bugs, errors etc... can be caused at anytime.

Outspark knows about this and I am sure that they will fix it as soon as possible.

[cercia]

OMG! I can' believe a GM posted that! That was the single most unprofessional reply I have ever seen to a customer of any game.

To be fair, Silkypico is getting a lot of flak lately (and I admit, I'm a contributor), so I'm not surprised his temper is stretching thin. He's only human, and right now, he has the (mis)fortune of being the most well-known GM, so he's the one getting yelled at the most.


However, I stand with some of the other players on the xp boost issue: it appears preplanned, and should not factor in as a compensation means.

[Miazma]

I am 24 years old and my Mum would still still wash my mouth out with soap if I was as rude as some people are on here. Then just for good measure she would probably plant her foot on my read end.

Some people think they have the right to be rude and ignorant yet the person they are bashing has no right to respond in the same way. You want a happy positive response then there are better ways to ask.

I do agree that having to pay for the FREE exp weekend is a bit ...ummm cheap. And yes I do agree that there should be some form of ingame compensation for all the losses. BUT I also know that the manner the community has approached getting this compensation has probably ensured it will never happen.

[bigj3234]

Silky: Close his account!

And then give us a compensation EXP boost weekend for all the crashes.

I don't even get an error, just *poof*, game gone. Thankfully I have only died once from this, but still, clearly something is wrong as at least half of the community is experiencing the problems. Someone I was in party with in AEW yesterday had this happen 3 times in 10 minutes. I was d/c in this manner atleast 6 times yesterday.

[Yoruko]

I am 24 years old and my Mum would still still wash my mouth out with soap if I was as rude as some people are on here. Then just for good measure she would probably plant her foot on my read end.

Some people think they have the right to be rude and ignorant yet the person they are bashing has no right to respond in the same way. You want a happy positive response then there are better ways to ask.

I do agree that having to pay for the FREE exp weekend is a bit ...ummm cheap. And yes I do agree that there should be some form of ingame compensation for all the losses. BUT I also know that the manner the community has approached getting this compensation has probably ensured it will never happen.

The community hasn't necessarily been perfect but a lot of these posts are not excessively rude or any such thing. We're getting to the point where it seems like they just don't care. Here's things I've seen from the outspark staff since this patch hit.

The day after or maybe the day of not sure exactly the patch a GM shows up in uruga and is talking about all the new things they have planned and answering questions. When repeatedly asked about the crash issues and if maybe exp loss could be turned off those players were completely ignored by the GM. No one even got a "sorry we can't do anything" response. The they start playing find the GM while we're all dying from crashes and losing tons of exp, still completely ignoring any questions relating to the crashes and other bugs.

A thread that's since been locked had a csr insisting it was client side issues and nothing to do with outspark, until finally so many people posting their experiences and observations forced him to make the current stickied thread about version info. On top of that the original thread was locked despite there being no rule violations in the thread nor any request for it to be locked.

Then you have this thread where someone expresses legitimate concerns that not only is this 2 days of at most 50% exp boost to make up for 4 days and counting of crashes, we have to pay for it. Perhaps it could have been worded better but it's still a very legitimate concern. The response is some flippant off handed dismissal of the concerns. I wouldn't even mind the particular comment as a joke if some more serious answer had followed.

Given something as simple as just turning off exp loss would mitigate a lot of the damage while they fix it. All of this just gives off the impression that they simply don't care about us.

[bigj3234]

Yoruko: Well stated. I would +rep you if I could....

[lenore_lurks]

The problem with freezing exp is that people who are not having any issues would be benefitting from such a thing for absolutely no reason. Some people are getting the error regularly, some have had it a few times, I got it once in fbz1 and that was a few days ago - I've since been in all 3 fbz's and not had any problem.

There wasn't any point in the thread staying open if the CSR makes a thread to gather statistics on who is having a problem. If it was left open, it would just be pages and pages of 'I'm getting this error, do something about it'. By collecting data directly from the players in a factual way they can maybe try and do something about the issue.

I think that shows they care...

I've already stated my opinion on the bday event so no point doing it again -_-

It's easy for misconceptions to develop in people depending on responses and personal perception. Sarcasm isn't the easiest thing to display in text. Some people come to these forums simply to have a whine - if I was a new player coming to this game and took a glimpse of these forums right now, I'd probably be scared off, thinking it's nothing but drama. It's very disheartening to read it, and know the game isn't like this.

[Miazma]

It's easy for misconceptions to develop in people depending on responses and personal perception. Sarcasm isn't the easiest thing to display in text. Some people come to these forums simply to have a whine - if I was a new player coming to this game and took a glimpse of these forums right now, I'd probably be scared off, thinking it's nothing but drama. It's very disheartening to read it, and know the game isn't like this.

I totally agree with that statement. :D

A GM comes into town and suddenly ALL and SHOUT chat is filled with people asking the silliest of questions. Many of those questions cant be given an answer, many could be answered by half the lvl 10's on the site. GM's have already said they cant reproduce the error and the error wasnt present on their end when they tested it.

As already said, I do agree that some form of ingame compensation should be made, and an exp boost from an event we have to pay for should not be counted as that compensation.

[medisra]

The problem with freezing exp is that people who are not having any issues would be benefitting from such a thing for absolutely no reason. Some people are getting the error regularly, some have had it a few times, I got it once in fbz1 and that was a few days ago - I've since been in all 3 fbz's and not had any problem.


Perhaps then a compromise in the form of cheaper Teva from the Outspark shop?
Players are obviously very upset and as a Service Provider Outspark should be providing such a service that ensures the majority of players are happy.

This service should first and foremost be Customer support and Managing customer expectations, any sound business plan for this type of SP should be built around the procurement and retention of players, as this inherently means more money being generated.

Players have accepted the bin.errors and most if not all have continued to play, even though it's meant they've lost silver (siver), buffs & exp. I think that’s a wonder indication of how players love the game, however I think a lot could be said about love for Outspark right now.

I think the GM's are doing a great job and perhaps it's the Outspark management (actual decisions makers) that need a little coaching for improvement. (IMO)

[Yoruko]

The problem with freezing exp is that people who are not having any issues would be benefitting from such a thing for absolutely no reason. Some people are getting the error regularly, some have had it a few times, I got it once in fbz1 and that was a few days ago - I've since been in all 3 fbz's and not had any problem.


This goes both ways though, some people arn't experiencing it but some are. If it's not right to turn off exp loss because afew people arn't having problems why is it ok to force exp and money loss on players? I can't even play my mage right now because one bin crash is over an hour of grinding, and I barely play my archer as is because of this. Instead of saying well for a few days some people that arn't having bin crashes(and this affects all archers with other fairly serious bugs) just won't lose exp when they die, they say the many people having severe problems either can't play or will be set back massively because someone in the program chain screwed up royally.

It would be no exp loss for what a week or two max, turn it back on the moment the bin crashes are fixed I don't care. However, it's their job to fix bugs, if their idea of customer relations is "let them suffer extreme penalties for days or weeks while we work on the problem, and we'll give them a bonus if they pay us money for it" then I still say they don't care.

[irix33]

Perhaps then a compromise in the form of cheaper Teva from the Outspark shop?
Players are obviously very upset and as a Service Provider Outspark should be providing such a service that ensures the majority of players are happy.

This service should first and foremost be Customer support and Managing customer expectations, any sound business plan for this type of SP should be built around the procurement and retention of players, as this inherently means more money being generated.

Players have accepted the bin.errors and most if not all have continued to play, even though it's meant they've lost silver (siver), buffs & exp. I think that’s a wonder indication of how players love the game, however I think a lot could be said about love for Outspark right now.

I think the GM's are doing a great job and perhaps it's the Outspark management (actual decisions makers) that need a little coaching for improvement. (IMO)

Cheaper Teva? You sure you are not an OS staff? Cause you sure think like one! lol

Well, I am sucking it all up so far but what happened today is the last straw for me. My mage died again while killing monsters due to .Bin and lost all scrolls and exp. I even used Exp boost card on him.

I will stop playing Fiesta till the .Bin is fixed, which according to OS will be done in the maintenance tomorrow. We'll see.

I have time duration SC items on all 4 of my characters, costumes, Exp cards, mounts, Silky's birthday cake, the works...

To think that OS will compensate adequately for my lost in terms of these items, Exp lost and time lost for leveling is wishful thinking.

The only thing I can do about this is to stop playing. And that is exactly what I am doing.

[12markkram34]

Actually I haven't permanently banned one single account yet (to date).

Perhaps true, but CSR's are in charge of account suspension/termination.