Just a couple of thoughts!

[devdog252]

Ok, where to begin? Let me start by saying that I do enjoy playing Fiesta. I have been playing this game almost everyday for over a year now and have made a ton of friends and had alot of fun along the way. I do have quite a few concerns that I would like to address though.

First of all, I came to Fiesta from another mmorpg which i will not mention in the threads but most of you know it. It cost me $20 a month to play that game. The game had much better graphics, much better game content, and MUCH BETTER CUSTOMER SERVICE! Now, I spend close to $200/month playing Fiesta so you would think that I would be getting a better product. Well I guess the joke is on me. After lvl 70, the game content basically goes out the window. You get 2 or 3 quests when you level and are lucky if those quests give you 10%. You are then forced to mindlessly grind for hours and days on the same mob in order to level. Even when farming, 99% of the drops and gears you get are NPC junks. (+Int fighter gears or +Str Mage gears). Ok, as if this wasnt bad enough, the customer service is absolutely HORRID! Since the last cap raise, it has been one server failure after another and one bug after another. I can handle the occasional server crash but when nobody from Outspark even has the courtesy to come online and explain to all their PAYING CUSTOMERS, it becomes very frustrating. Funny how when the SparkCash store has a problem they fix it IMMEDIATELY but when the game has a problem it takes them days or even weeks to fix something. Outspark hasn't even managed to fix the multiple quests that are bugged and have been bugged for MONTHS!

OutSpark, you should seriously consider putting a little of the energy that you put into the sparkcash store into fixing bugs and creating more game content. In most games, when you reach the higher lvls you are rewarded with more game content and more fun things to do. Fiesta is opposite. The higher lvl you get the less game content you have and the more endless grinding of the same mobs over and over and over and over and over. We dont need new outfits to buy every week or new Buy one Get one deals everyday!!! We need the game that we pay alot of money to play to be FIXED and IMPROVED. My friends and family are the only thing keeping me playing Fiesta but my patience is wearing thin with all the problems lately and the lack of a real explanation. Even when we have a problem and tell them that we just lost 5% and 2 hours of work to some "rollback" they have the NERVE to tell us that it only rolled back 5 minutes. Why not just spit in our face and call us stupid! We actually PLAY the game and I think we know a little about it and to give us some pre-written generic response to every complaint is just insulting. Rule #1 in any business is keep the customer happy. Seems OutSpark has forgot the basics of good business.

Oh well, enough of my rant. (nothing else to do during this latest "server crash" though)

Now before i get 1000 responses insulting me and calling me names and telling me off, I have heard it all before and honestly don't care what you think about me, so save your time and just don't respond. And for those of you that agree with me please post your opinions so that maybe someone at Outspark will actually read this.



Beyleon - 94 Fighter Ryekarayn ftw!! <3 ya all familia!
Bayleon - 86 Mage
DubbleDeez - 73 Archer

[MXfreestyl28]

i agree with you

[KuroTenshi]

I agree with you bey, they should look at this more in detail.

[Red_Ambious]

agreed - been playing for over a year now - cept i do like mindless grinding - however more FUN quests and more FUN in game releases would be nice aside from the constant new SC items which in most cases are overrated. Love fiesta but even i might have to take break till sometimes happens. However i do think OS is doing a pretty decent job in fixing things in a more timely matter, if you have played other mmo's, things like these have and can happen no matter where you go. But once again when are you going to to make the game fun for the more experienced players?

I understand that if you don't tend to the lower levels given that's where your a good portion of business points toward and without them there might be even less higher levels but we thinking a balance needs to be met at some point with us ... who are at a high level... with minimal fun things to do. The 70+ers are simply faithful enough to level without rewards and do it the hard way in most cases but there is a limit to how much we can take and how long we are willing to wait. When bored with something you find new ways to make it fun but in most situations like these we are running out of ideas and fast.

I know this stuff can take time so I'll be patient for a bit longer but once again only so long one can wait "fish or cut bait"

[diffyyaj]

You are totally right! I do agree with you about GM isn't doing a good job in insuring the proper function of fiesta. They seem to know what they are doing wrong but fail to correct their mistakes, for example the low exp and empty chest in the level 80 kq. OutSpark shop is OPTIONAL; I feel that Outspark staff do try to make players spend money, like the daily yellow shout about sales items. This is a free mmorpg game, not some kind of mall.
To OutSpark, just make Fiesta an awesome game and bring out Fiesta full potential. Just do what good and what make us players happy; easy and simple -.-.

[ultrAslangorki]

i agree with you too
they should stop spam sc item announces and try fixing bugs

[seijimaddog999]

I couldn't agree more.

[devdog252]

bumpin my own thread! so many threads due to servers being down!

[diffyyaj]

bumpin my own thread! so many threads due to servers being down!

lmao! *draws swigglying lines*

[fearmentor]

100% agreed Bey although i do love the mindless grinding.. dont ask..

but yeah I think it's about time the communication between OS and the players was improved, by that I don't mean endless spamming of SC items. Before you would see GM's always around on servers and talking to people. I can't remember the last time I saw a GM just wondering around talking to players..

[Red_Ambious]

A maybe somewhat simple beginning solution would be a "Feedback" Section/Thread within the forums. This can also be linked with bug reporting. You "Tell us what we are doing well with" , "How can we make it better" , "New Ideas?" , and link to bug reporting maybe, and maybe even a feedback section, posted BY and only FOR GM's, CM's, CSR's explaining what happened last patch with more detail then we are given and even explaining current situations or whats to come and what to expect IF a server crashes, roll back, etc.

Of course that would would be tough as I'm sure their job to implement patches handed down it tough enough and I speak from experience. Its TOUGH implementing changes w/o having something go wrong when it comes to games, given I am currently taking classes that require me to do similar.

Point is we need better contact with GM's, CM's, CSR's, OS overall. I mean after all your mom can cook dinner but without knowing what you like it can be disastrous or a waste of effort.

[c8itlyn]

I totally agree with you too. I have lost all faith in OS since the duped item farce that they are doing anything for the players. It seems to me they are completely focused on making money rather than getting things running smoothly.

I mean just look at the threads on the announcement forums http://www.outspark.com/forums/forumdisplay.php?f=12
Its mainly "deal of the week" or "20% off" or "Remi's refresh"... Where's the "These are the bugs we are working on" thread or "These are in game issues we are aware of" thread???

There is little no staff presence in game and the feedback we get from them is almost non existent. The server maintenance announcements have gone from this
http://www.outspark.com/forums/showthread.php?t=107179
to this
http://www.outspark.com/forums/showthread.php?t=202184
since OS became obsessed with the cash shop.

The announcements in game are always about what they are selling and not what they are doing. I mean going back to the duped items thing and the rollback. There were a thousand threads on the forums trying to guess what OS were going to do about it. Would it have killed them to use their in game announcements to tell players that they were planning a rollback? But did they do this? Nuuuuu of course not. They just let people carry on levelling and selling and training production skills. 1 simple announcement
"Please note that a rollback will be performed at XX time on XX day taking the server status back to XX time on XX day" would have sufficed.

But the thing that really winds me up the most is how whenever someone such as yourself points out these flaws in a reasonable manner it is totally ignored. OS staff wont be seen within a mile of a thread like this one and that just reeks of bad customer care. They know they have no excuse whatsoever for keeping players in the dark about what is going on behind the jewel encrusted satin curtains.

[pandamoons]

Ok, where to begin? Let me start by saying that I do enjoy playing Fiesta. I have been playing this game almost everyday for over a year now and have made a ton of friends and had alot of fun along the way. I do have quite a few concerns that I would like to address though.

First of all, I came to Fiesta from another mmorpg which i will not mention in the threads but most of you know it. It cost me $20 a month to play that game. The game had much better graphics, much better game content, and MUCH BETTER CUSTOMER SERVICE! Now, I spend close to $200/month playing Fiesta so you would think that I would be getting a better product. Well I guess the joke is on me. After lvl 70, the game content basically goes out the window. You get 2 or 3 quests when you level and are lucky if those quests give you 10%. You are then forced to mindlessly grind for hours and days on the same mob in order to level. Even when farming, 99% of the drops and gears you get are NPC junks. (+Int fighter gears or +Str Mage gears). Ok, as if this wasnt bad enough, the customer service is absolutely HORRID! Since the last cap raise, it has been one server failure after another and one bug after another. I can handle the occasional server crash but when nobody from Outspark even has the courtesy to come online and explain to all their PAYING CUSTOMERS, it becomes very frustrating. Funny how when the SparkCash store has a problem they fix it IMMEDIATELY but when the game has a problem it takes them days or even weeks to fix something. Outspark hasn't even managed to fix the multiple quests that are bugged and have been bugged for MONTHS!

OutSpark, you should seriously consider putting a little of the energy that you put into the sparkcash store into fixing bugs and creating more game content. In most games, when you reach the higher lvls you are rewarded with more game content and more fun things to do. Fiesta is opposite. The higher lvl you get the less game content you have and the more endless grinding of the same mobs over and over and over and over and over. We dont need new outfits to buy every week or new Buy one Get one deals everyday!!! We need the game that we pay alot of money to play to be FIXED and IMPROVED. My friends and family are the only thing keeping me playing Fiesta but my patience is wearing thin with all the problems lately and the lack of a real explanation. Even when we have a problem and tell them that we just lost 5% and 2 hours of work to some "rollback" they have the NERVE to tell us that it only rolled back 5 minutes. Why not just spit in our face and call us stupid! We actually PLAY the game and I think we know a little about it and to give us some pre-written generic response to every complaint is just insulting. Rule #1 in any business is keep the customer happy. Seems OutSpark has forgot the basics of good business.

Oh well, enough of my rant. (nothing else to do during this latest "server crash" though)

Now before i get 1000 responses insulting me and calling me names and telling me off, I have heard it all before and honestly don't care what you think about me, so save your time and just don't respond. And for those of you that agree with me please post your opinions so that maybe someone at Outspark will actually read this.



Beyleon - 94 Fighter Ryekarayn ftw!! <3 ya all familia!
Bayleon - 86 Mage
DubbleDeez - 73 Archer



*clap* woo

[zoey199]

A maybe somewhat simple beginning solution would be a "Feedback" Section/Thread within the forums. This can also be linked with bug reporting. You "Tell us what we are doing well with" , "How can we make it better" , "New Ideas?" , and link to bug reporting maybe, and maybe even a feedback section

Point is we need better contact with GM's, CM's, CSR's, OS overall. I mean after all your mom can cook dinner but without knowing what you like it can be disastrous or a waste of effort.

Eh... we had a feedback and a player suggestion thread....
they got taken out after a particularly nasty server crash occured not sure if it was the rollbacks or the outage from the guy hacksawing a fiber optic's cable...
Os is not the most helpful company if you have noticed. If it is profitable to them they will spend their money and ensure that it is safe. If it is something like the Pillar of Light quest then the MO is who cares... I've been spamming their csr reports begging them to fix minor bugs and some larger ones that people overlook for ages but seeing as theres no loss in profits from these Os has the kindness to blow me off and ignore me...Sorta just how they work...I am sorry for what they've put you through but it is a company and this game is a buisness to them.
Outspark Does Not Care About Its Player's
They Care About Their Profits
Its Sadly That Simple..
The Day I Have a Gm Log On And Ask How The Players Are, I'll Reconsider lmao...

[dark.unit]

yeah..i agree that too...
haven't played this game for 8 months now after i reached lvl 75..it's so boring..just lvling..no quests to do....they should think something fun quests, repeatable too....

[Eternal_Doom]

I wish the game was the way it was mid 2008 =(

GMs talked to players in game often
Everything was included in patch notes
The Cash Shop wasn't a requirement at 70+ (Yet they still insist that it isn't)
The community was so kind ^_^. In Epith anyway. I remember the good old days where everyone knew everyone, KQs didn't need cash, they needed teamwork, a lvl 20 character couldn't do the damage of a lvl 40 if they used charms, and life was good...
And best of all, the servers were always on low >=) Which meant I never lagged =)

But then!

OS found out that more people were playing...
They saw this as an oppertunity to squeeze the cash out of people
Our paradise of a game became hell D=
And the people's attitude took a nose dive...

I miss those days of fun in PvP
I miss those days of teamwork in parties
I miss those days where people knew what they were doing
I miss EVERYTHING Dx

[Red_Ambious]

Eh... we had a feedback and a player suggestion thread....
they got taken out after a particularly nasty server crash occured not sure if it was the rollbacks or the outage from the guy hacksawing a fiber optic's cable...
Os is not the most helpful company if you have noticed. If it is profitable to them they will spend their money and ensure that it is safe. If it is something like the Pillar of Light quest then the MO is who cares... I've been spamming their csr reports begging them to fix minor bugs and some larger ones that people overlook for ages but seeing as theres no loss in profits from these Os has the kindness to blow me off and ignore me...Sorta just how they work...I am sorry for what they've put you through but it is a company and this game is a buisness to them.
Outspark Does Not Care About Its Player's
They Care About Their Profits
Its Sadly That Simple..
The Day I Have a Gm Log On And Ask How The Players Are, I'll Reconsider lmao...

Yeah there is some truth to this sadly but i still think such a thread needs to accessible. I also miss the days when GM's came on a couple times a week and just sat to chat for a little bit.... can't even remember when the last time was T_T.

Also as for the quests - i mean seriously we need more .... bored ..... there are tons of quests for lower levels so when are they gonna give us some? its been a while since the 79 cap raise and even now there aren't a lot of quests after 75+ except some really awful repeats. Its something but there are a lot of levels that don't even get that. I'm annoyed because there has to be a 2 hour+ maintenance every week and about every other week a new SC item or new deals or a remi refresh. Of course I'm sure there are some technicalities when implementing new quests or what not as in exp, coming up with ideas, what mob, how many of that mob, is it repeat or epic, and how many quests per a level.

Its been nearly 5 months, dunno the exact number, since last cap from 89 and even now there aren't any noticeable changes - tons of quests still bugged tons now broken that weren't. Meh im not one to complain but boredom is setting in and pretty soon its gonna win if something doesn't happen (and no a new SC item wont fix the boredom T_T - although it would be cool to have like a crocodile mover or a giraffe .. lol xD)

[ra77man]

I absolutely agree with you!

The game's ruined.

[Totoros]

Bayleon i think i can feel your pain.
When i got my archer to 70 i thought leveling would go smoothly as before but i was wrong.
Max lvl was still 79 and people were strugling to cap grinding on stonies and in TR and i am pretty sure you did the same. But we had faith in OS that things would change.
Things changed indeed and i was really lucky that i was like lvl 75-76 when the lizard knight repeat as long as some other non repeat quests were added.

Just like every other business OS is trying to maximize her profit. 79 and 105 lvl cap raise were added without any serious quests so people wanting to cap fast had to bathe themselves into Sparkcash. Exception is the 89 cap raise which came with reapeat quests and i still wonder how OS let the oportunity slip out of their hands [but ok there are always exceptions on the rules].

On the other hand, i believe that the coder aka the developer OnsOn do care about the people playing their games but they have to code and debug like 4-5 versions of Fiesta [god knows if they code other games as well]. Proof is they look at balance and tweak it once in a while like the latest change in mage's fire ball [or blast?]. But we should know that every issue whether it is for premium items or game related content is given a priority. Sadly (?) enough the latter is always given lower priority than cash shop.

As for myself? I just convinced myself that i cannot continue playing a game that the way i see it is incomplete and flawed beyond repair. Yes i did enjoy making friends and getting to know even even more people after the 89 cap raise but the pain i recieved playing was greater. I still get in touch with friends from Fiesta via messenger and i still read the forums a couple of hours every day. Your first love is unforgettable right?

At the begining of your post you talk about a subcription based game you were playing. After quitting Fiesta i tried a few other F2P games but none could get me to addiction just as Fiesta did. So i decided to try a P2P 3 lettered named game [no its not WoW, i cannot return to swords and spells].

Now i pay about $20 or 15Euro to play a game, and what do i get?
i) a full month access to the game server
ii) seriously better grafics than Fiesta though i never look for the best graffic effects [like blur or bump mapping] but rather the best grafics design
iii) extremely careful balance design, you can never be the untouchable god amongst players of relatively equal skill level
iv) hundrends of play style options to suit yourself in either in PvE or PvP
V) full and strictly regulated PvP game world where in game police/guards hunt and successfully kill offenders of course there is gradation in rules depending on where you are. Safe areas are like 1% of the game world.
vi) quests, there is not at all any moment in the game where you dont have access to tens of quests of various difficulty to choose from whether you are newbie or a veteran [ there is a series of many many quests cycling randomly]
vii) the community is just like every other game's, helpfull and polite people mixed with greedy and vengeful ones for you to keep your distance from
viii) 24/7 a game leader is available online for the rookies to ask their questions and remind the rules to new and old players alike
ix) dont know much about the costumer servive but bugs are sorted out within 2-3 days, also patches contain details of every change taking place
x) and the MOST importand for a game... game content, the more you progress in the game the more things you have access to. Seriously there is so much that you need to play for 5 years straight to gain access to everything.

I am not trying to advertise any game here but rather compare price versus content to what the seemingly F2P Fiesta has to offer. I will not list what is bad about Fiesta [my opinions though] but only say that 99.9% of the players still play cause of their in game friends.

One last thing, how many tier 3 weapons or gears can someone enhance [to +9] spending $20?

[renzo23]

Jesus would be proud.

I agree. :D

[xNimue]

*huggles bey*

<3 you hun.

As an added note to this thread:

What I find disgusting about the whole server instability from yesterday is that you, Outspark, did not even have the courtesy to release a statement about what happened. You did not offer your paying customers any sort of explanation about the lapse in service. I know a handful of people downloaded a different game yesterday as a result of the rollback and map errors, and you should expect more players to do the same in the coming weeks if you do not reduce the amount of yellow lettered spam and bugs that there are in this game. I know that you cannot help if your servers wobble a bit like they did yesterday, but did you offer an explanation? No. *That* is what infuriates me.

[thetempestbreak]

Well said, Beybey.

I agree. I agree.

Grr =P

[Althia9]

I agree with everything said in this thread. You all have valid points and good opinions. Sadly, no one from OS ever really replies to threads like these. They may look, but they lack response. This has been on nearly every thread like this I see.

[Shinrikidu]

I agree with everything said in this thread. You all have valid points and good opinions. Sadly, no one from OS ever really replies to threads like these. They may look, but they lack response. This has been on nearly every thread like this I see.

You know why they have no response?...because they're ego is too damn big to let them admit that something went wrong with their game.

Grow up OutSpark....behave like a real company admit your fails....give us(the consumer) an explanation as to why you failed, tell us what is being done so that your fail wont happen again , and then make sure your resolution actually comes through. Then you'll be acting like a responsible company that actually cares about it's customers. Then you'll be a bit grown.

We the paying customer of this game...we wont have it anymore...you'll loose us....and when you loose the ones that pay your game....you'll also loose your game.

Grow up.

[Chaola]

They don't care.

For each of us who leave, there is 10 newbs joining and in those 10, chances are that 5 of them will use SC, and maybe 3 will go far enough before being bored.

This is useless.

And it's not like we stop to buy SC, right ? So, tell me, why would they care exactly ?

[bigj3234]

I generally agree. However, at lvl74 I do not buy charms/extenders/cs pots so must disagree with everyone that says that the Cash Shop is required at 70+. Although, to counter that, it is worth noting that I reached lvl70 about a month and a half ago.... yay for slow leveling?

[devdog252]

bumpin my own post again! keep replying and maybe someone from Outspark will post. Here's hoping!

[CSR_Joker]

Hi devdog and all,

Thank you for your feedback and thanks for pointing out the various issues along with your concerns. Yes, we do have failures in certain areas and we're not going to pretend this is all going to be fixed right away because some of these issues are complicated, they will take time to be addressed more time than we'd like.

Other complaints your are pointing out also fall into the "growing pains" category. We are aware of them and would really love to get them address yesterday but it is taking longer than expected. We will get there eventually and we are working hard to use the best path with minimal user inconvenience as best as we can. We have asked for your patience in the past and you gracefully waited and gave us a chance to address the issues, we will do the same thing and hopefully get better at it this time around.

The game issues are harder to address as you all know since we have to go through 3rd party avenues such as developers located on a different continent and similar tasks that require coordination with other groups but we will hopefully get to those in an appropriate time frame.

As for the other issues for example one of you used some links to show SKiNG's updates in the past with more detailed information compared to recent ones that are brief. Yes these should be addressed immediately and we will do that as i have notified the Fiesta product manager about this thread.

We do read the forums and we thank you for keeping us honest and aware of what is bothering you. Without your feedback we cannot improve.

Thanks again.

[devdog252]

Thank you very much CSR Joker for your response to my post. I will try to be patient. I feel better knowing that at least my (our) concerns are known and being addressed.

P.S. thx again for your timely fix of my xp boostcard problem.

[shihouinkyouhei]

I think my respect for OS went up a notch after dropping a couple. Will be waiting a bit more for the fixes. :3

[drigr_x]

You also have to think about how mush harder things have gotten over time. When I played last summer I was surprised to ever see servers reach mediums so that means less people to deal with. Think about a classroom. You got 10 people in one class and 100 in the other, which do you think its easier to help in? Exactly, its a lot easier for someone to get EVERYONE in the 10 people classroom dealt with than the 100. Also I don't understand why so many people complain. Really, this game comes from Korea (right?) and thus everything needs to be translated before something can even be STARTED on fixing problems. Also, if anyone has ever coded, they know its not easy to do. Even harder when you can't be FULLY dedicated to the coding because you have to monitor forums, manage other games, deal with problems people are having in-game, etc. I remember my last summer playing and forum lurking, you might see a post with someone's problems once a day instead of once or more an hour. Also peopel didn't clutter up the general discusion so much. OS forums moderators, I don't know if that's everyone there or not, check the moajority of the forums and thus I think the main reason people post in General is for the attention of OTHERS not the staff. Isn't there a whole topic for posts liek this? By all means, correct me if I'm wrong.

Also, Its nice to see Joker's post. It puts down a lot of the badmouthing I see about OS staff. They ARE willing to admit to their mistakes and say that they are trying to work on it. Honestly, if someone is making a thread on it, the staff knows about the problem and a topic doesn't need to be made for EVERYTHING liek I see.

(tired, typin in the dark, I hope I made sense)

[Althia9]

Indeed.
My respect for OS has been raised once more, thanks to Joker. I really hope we can see the future as a good one. My main concern was that the staff didn't seem to reply to threads like these, but Joker has put that at ease.
*salutes Joker*

[gibson82650]

Ok, where to begin? Let me start by saying that I do enjoy playing Fiesta. I have been playing this game almost everyday for over a year now and have made a ton of friends and had alot of fun along the way. I do have quite a few concerns that I would like to address though.

First of all, I came to Fiesta from another mmorpg which i will not mention in the threads but most of you know it. It cost me $20 a month to play that game. The game had much better graphics, much better game content, and MUCH BETTER CUSTOMER SERVICE! Now, I spend close to $200/month playing Fiesta so you would think that I would be getting a better product. Well I guess the joke is on me. After lvl 70, the game content basically goes out the window. You get 2 or 3 quests when you level and are lucky if those quests give you 10%. You are then forced to mindlessly grind for hours and days on the same mob in order to level. Even when farming, 99% of the drops and gears you get are NPC junks. (+Int fighter gears or +Str Mage gears). Ok, as if this wasnt bad enough, the customer service is absolutely HORRID! Since the last cap raise, it has been one server failure after another and one bug after another. I can handle the occasional server crash but when nobody from Outspark even has the courtesy to come online and explain to all their PAYING CUSTOMERS, it becomes very frustrating. Funny how when the SparkCash store has a problem they fix it IMMEDIATELY but when the game has a problem it takes them days or even weeks to fix something. Outspark hasn't even managed to fix the multiple quests that are bugged and have been bugged for MONTHS!

OutSpark, you should seriously consider putting a little of the energy that you put into the sparkcash store into fixing bugs and creating more game content. In most games, when you reach the higher lvls you are rewarded with more game content and more fun things to do. Fiesta is opposite. The higher lvl you get the less game content you have and the more endless grinding of the same mobs over and over and over and over and over. We dont need new outfits to buy every week or new Buy one Get one deals everyday!!! We need the game that we pay alot of money to play to be FIXED and IMPROVED. My friends and family are the only thing keeping me playing Fiesta but my patience is wearing thin with all the problems lately and the lack of a real explanation. Even when we have a problem and tell them that we just lost 5% and 2 hours of work to some "rollback" they have the NERVE to tell us that it only rolled back 5 minutes. Why not just spit in our face and call us stupid! We actually PLAY the game and I think we know a little about it and to give us some pre-written generic response to every complaint is just insulting. Rule #1 in any business is keep the customer happy. Seems OutSpark has forgot the basics of good business.

Oh well, enough of my rant. (nothing else to do during this latest "server crash" though)

Now before i get 1000 responses insulting me and calling me names and telling me off, I have heard it all before and honestly don't care what you think about me, so save your time and just don't respond. And for those of you that agree with me please post your opinions so that maybe someone at Outspark will actually read this.



Beyleon - 94 Fighter Ryekarayn ftw!! <3 ya all familia!
Bayleon - 86 Mage
DubbleDeez - 73 Archer

i was gonna say this but you beat me too it :D also ....i got dc'ed fomr the server by a GM cuase i said the word "pervertedly" i mean *** ? srsly there was a guy cussing up a storm in fbz1 and silky didnt do athing abotu it but oh no let there be somethign wrong with the sc store and its instantly fixed lol im bout to quit my self :P

[ra77man]

Indeed.
My respect for OS has been raised once more, thanks to Joker. I really hope we can see the future as a good one. My main concern was that the staff didn't seem to reply to threads like these, but Joker has put that at ease.
*salutes Joker*

Quite frankly - I too agree with you.

Joker tried helping me out on a very individual and specific issue that required him to consult various other departments within OS. The issue was not resolved, but Joker did give me alternates, had meetings with other staff involved, and basically showed me that he took customer service to another level. I hope there's more CSRs like him around. :)

[gibson82650]

ALL HAIL CSR JOKER >< i like him too hes nice and helped me outta getting my accoutn banned when it was my fualt and i actually did nothign i wasnt even logged on that day my conenction was out ^o^ <333 csr joker

[Chaola]

Hi devdog and all,

Thank you for your feedback and thanks for pointing out the various issues along with your concerns. Yes, we do have failures in certain areas and we're not going to pretend this is all going to be fixed right away because some of these issues are complicated, they will take time to be addressed more time than we'd like.

Other complaints your are pointing out also fall into the "growing pains" category. We are aware of them and would really love to get them address yesterday but it is taking longer than expected. We will get there eventually and we are working hard to use the best path with minimal user inconvenience as best as we can. We have asked for your patience in the past and you gracefully waited and gave us a chance to address the issues, we will do the same thing and hopefully get better at it this time around.

The game issues are harder to address as you all know since we have to go through 3rd party avenues such as developers located on a different continent and similar tasks that require coordination with other groups but we will hopefully get to those in an appropriate time frame.

As for the other issues for example one of you used some links to show SKiNG's updates in the past with more detailed information compared to recent ones that are brief. Yes these should be addressed immediately and we will do that as i have notified the Fiesta product manager about this thread.

We do read the forums and we thank you for keeping us honest and aware of what is bothering you. Without your feedback we cannot improve.

Thanks again.

I don't like this answer.

It doesn't answer anything.

It's like when we were complaining of having little to no interactions with the staff back in December. Multiples threads popped up, and Sking finally answered asking to give OS time, and here we are, 5 (nearly 6) months later, and nothing really changed. We still have to do complain thread after complain thread in hope to have a sign from OS.

And a answer like that, well, I would prefer if even you can't say or don't know, a sign that you really adknowledge our pleas.

Could we know what will be done about those few matters :

- Why no 9x drops : just saw the maintenance, and that it was fixed, thanks :p
- Why little to no exp when doing KQ (80 and 90)
- Why no quests after level 91, or at least so little that if we want to advance in the game, exp boost cards are needed
- why no gate to come back from BR to AEW
- no T4 mats
- some informations Prestige classes and more precisely on why the cleric sub-classes are that way
- Helga Tomb : what will be done about it
- Dragon Tomb, why so little exp given by quests ? Why Cornelius is so hard/unbeatable all the sudden ?

I can wait for some fixes, like the animations, bugged quests, etc

But on major topics like that, that make the gameplay and Fiesta as a whole unenjoyable for us, I would like answers. True answers and no basic generalizing answer like you gave us.

You also have to think about how mush harder things have gotten over time. When I played last summer I was surprised to ever see servers reach mediums so that means less people to deal with. Think about a classroom. You got 10 people in one class and 100 in the other, which do you think its easier to help in? Exactly, its a lot easier for someone to get EVERYONE in the 10 people classroom dealt with than the 100.

I'll just like to point out that at that time, the indicators didn't work.

[Daevor]

Other complaints your are pointing out also fall into the "growing pains" category.


Are you sure about that? I'm afraid that in most cases I have to respectfully disagree.


You get 2 or 3 quests when you level and are lucky if those quests give you 10%. You are then forced to mindlessly grind for hours and days on the same mob in order to level.


"growing pains"? Perhaps only to the players at that level. To OS, of course, it's a nice extra bit of income effectively strong-arming the players into buying exp boost cards.



Even when farming, 99% of the drops and gears you get are NPC junks. (+Int fighter gears or +Str Mage gears).


"growing pains"? Statted gear has been out for over a year, and you call this "growing pains"?


Ok, as if this wasnt bad enough, the customer service is absolutely HORRID!


"growing pains"? No, just disgusting customer service.


Since the last cap raise, it has been one server failure after another and one bug after another. I can handle the occasional server crash


I agree with the OP. This could, by only a small stretch of the imagination, be classified as "growing pains".


but when nobody from Outspark even has the courtesy to come online and explain to all their PAYING CUSTOMERS, it becomes very frustrating.


Once again, not "growing pains". Just disgusting customer service.


Funny how when the SparkCash store has a problem they fix it IMMEDIATELY but when the game has a problem it takes them days or even weeks to fix something. Outspark hasn't even managed to fix the multiple quests that are bugged and have been bugged for MONTHS!


Now Joker, when something is bugged for days, maybe even a couple of weeks, it can be called "growing pains". When we enter the realm of months, then I'm really sorry, but the "growing pains" trump card is not even humourous anymore.


We are aware of them and would really love to get them address yesterday but it is taking longer than expected.


Actually, you should really love to get them addressed months ago, and yes, it is painfully evident that it is taking longer than expected.


We will get there eventually


And how many more months/years will that take? (And no, I'm not exaggerating: some of these issues have been around for that long)


and we are working hard to use the best path with minimal user inconvenience as best as we can.


Kudo's to you for mentioning "user inconvenience", even if you're not acknowledging the full extent of it. Unfortunately, though, this reeks of more polician-type response: talk much without saying anything concrete.


We have asked for your patience in the past and you gracefully waited and gave us a chance to address the issues,


Indeed we have, and the current state of the game/customer service is our reward.


we will do the same thing and hopefully get better at it this time around.


I guess all we, as consumers, can do is hope.


The game issues are harder to address as you all know since we have to go through 3rd party avenues such as developers located on a different continent and similar tasks that require coordination with other groups


And that's why it takes months, or even years to fix things?


but we will hopefully get to those in an appropriate time frame.


Months/years != appropriate timeframe


As for the other issues for example one of you used some links to show SKiNG's updates in the past with more detailed information compared to recent ones that are brief. Yes these should be addressed immediately and we will do that as i have notified the Fiesta product manager about this thread.


Finally! At least some part of your response has a little meat to it. Well done, now keep on in this vein.


We do read the forums and we thank you for keeping us honest and aware of what is bothering you.


Unfortunately, time and time again it has been proved that we, the consumers, simply do not have the power to do this.


Without your feedback we cannot improve.


Anything I say on this will be seen as highly inflammatory, so I'll reserve my comment.

Unlike some of the other posters in this thread, I cannot draw encouragement from your post. You have effectively categorised all the OP's concerns under the label of "growing pains", when most of them clearly have nothing to do with it. Unless, of course, you are implying that OS, as a company, has not learnt anything about customer service, or good game play, over the past 2 years. (However, I am quite certain this is not what you are implying).

[xNimue]

I agree with Daevor, though I think we shouldn't be too hard on Joker. He could very easily have just ignored this post and not even given us any response on which to draw any sort of comfort/annoyance from.

Thanks for taking the time to reply Joker, but you still have issues to address. Please get to them soon. ^^;;


PS. Daevor - You sure know how to rip someone's posts to threads, don't you? xD Kudos to you.

[Daevor]

I admit, my post won't exactly be the most pleasant of reads for any OS official, but the way I see it, OS had 3 options:

1. Ignore this thread,
2. Do a politician's post where they seek to assuage the concerns of the playing community with kind and soothing words, without actually committing themselves to anything, or
3. Give us an informative and decisive post of the way forward, or, at the very least, a post saying: "We will take this up internally, and respond (with an informative and concise post) in 2 weeks".

Most of Joker's post falls under number 2, and the 1 thing I gave him credit for falls under number 3.

[RanmaruX]

I agree with the opening post and your post Dae, but I can still draw some hope from Joker's reply, still you're very right about, well everything.

[veriante]

From playing a lot of games... I know the difference between neglect from the GMs and the service provider and them actually doing some work... and i know that OS is doing work. They are trying and i can see the effort, but i would prefer the gms and OS to realise that when you run an online game... players will be on at every time of the day. when the game is crashing during the middle of the night for the providers... it is in the middle of the day for some players. That's my first problem...

Second is... i am spending far too much on this game... and as a cleric ppl tell me i don't have to have a lot of the sc items. but... at 93 without extenders/teva/exp cards... it's impossible to even play. With the drop rate, i also need to have war rant to be of any use to duo parties. Which means i need to spend a lot of sc just to be able to have parties and survive the damage done in dungeons etc at 9x...

For the amount of sc i pay... i expect service that works... even if i wasn't paying i would still expect a game that functions, doesn't crash and has content. At the moment, the only thing that keeps me going and lvling is my guild and my hubby. With the amount of complaints etc i understand why Helga's tomb is closed... but that was one of the things the higher lvls could have been involved in... There is very little that we can do as a guild these days or even as a party. Other than grinding on mobs, the quests are random/silly and without a story... and repetitive...

give us challenges! i know there's something wrong in a game when as a cleric... i can run around and survive all mobs on the new map when i was only 86... when the mobs are supposed to be 20 to 30 lvls higher than me! So give us harder dungeon bosses to kill~ something like the helga's tomb. Quests that are challenging rather than simply killing the mobs we're grinding on anyway! Give us stories and a chance to do some real role playing! keep us interested OS~ or you're going to start losing us to other games...

[Sepheera]

I can honestly see this issue from both sides. Meaning the players (as I am one of course), but also Outspark's. So in trying to be fair I'm going to be a devil's advocate here.

I've been playing for over a year now, almost every day, so I've seen first hand many of the issues mentioned take place in the game, with it's players, and even within the company itself somewhat.

What I mean by within the company is this; when I've had serious issues with the game I've contacted Customer Service directly, not just used the forum. I didn't want to just complain, I wanted to ensure that I was heard.

Incidently most of this took place when they were moving their servers. After not being able to log into the game for 3 days, when I knew others could, I submitted a ticket. (And here I have to take a moment to give CSR Hal his props, he responded quickly, and was very helpful.)

It was at this time that I was informed that the company was undergoing some staff changes, and internal restructuring which was slowing down how quicky/effectively they were getting some things dealt with. (Incidently this is when we began seeing less of the GM's.) This made sense to me, so I could be understanding about it. But left unaware of this fact one might tend to think that they just don't care when things appear to be going un-addressed.

I accept that there are sometimes going to be things that go wrong. A server crash, or something that requires a roll back; you know, the biggies. I don't expect things to go perfectly, why should they, life doesn't. With the major issues, as long as I'm readily told "we are aware that there's a problem and we're working to fix it as quickly as we can" I can be patient. But it's when there's nothing but silence from the company that I start to wonder if they're trying to pretend like it didn't happen; hope that we won't notice; or if they just don't care if we come back. This is when I get tempted to quit.

Like many players I can tend to feel frustration when the cash shop gets constant updating/attention, and the game itself (glitches/content) can appear to get very little. It can validate the notion that many people have that OS doesn't actually care about it's customers, only their wallets.

But, I also understand that the company deals with alot of complexities when it comes to making any game changes due to copyrighting issues, language translation, coding etc. - many still do not. I believe that this complaint too could be subdued with some information sharing. A quarterly, general news post from the staff that explains this, and lists the glitches/goals that they hope to address within the next 6 months to a year would help keep people optomistic. A regular update like this would give new players confidence in the game, and re-assure the veterans that their issues had not been forgotten if they hadn't yet been dealt with.

What it boils down to for the staff is this: keeping players informed of what's going on behind the scenes (progresses and set backs both) would eliminate much of the complaining, keep expectations realistic, and promote increased customer retention. Waiting for things to get done is so much easier if people know why they have to wait. (ie approval, translation, programming etc.) Most will be very understanding and supportive if you give them the chance to be. Proven by how Joker's post has put many people more at ease again.

But now for us as players: we need to remind ourselves that alot more goes on in this game than just what we see on our screens. Don't be so quick to criticize and complain about everything. ie. scheduled maintenance. It's far better than how it used to be done. You never knew when it might happen. The servers would just unexpectedly go down, and you never knew for how long. If a patch doesn't go perfectly at first, remind yourself that at least they are trying to get things done. And instead of pushing to get features added that we don't actually need (like even more chat boxes) try using the ones we already have properly. That way the time can be spent fixing glitches or adding game content instead.

This would require some effort and understanding on both sides to work. But if it was done maybe Isya would become more fun with less disfunction.

[Chaola]

Bump !

[Chaola]

No other answer from OS ? :(

[devdog252]

Once again Bumpin my own thread!

[linkin_park1]

I think i know how to solve all of this. Bring back the old fiesta from like 2006 or 2007 when people couldnt reach 60 in nine days(seriously whats up with that) and there was little to no lag and people actually knew wth was goin on. The gm's were nice and talkative and everyone was happy.
But then that whole HUGE patch came in and they changed everything. Some of the animations are still effed up and its been like a year already and it lags way hardcore. Compaired to other games(i know it was mentioned earlier) that look cleaner(not that it matters to meh) and never lag.
But enough of this rant.Just let people know whats up and they will feel a little better outspark^^. mkay?

[c8itlyn]

Wow the general consensus of this thread changed dramatically after Jokers post.
All he said was they are aware of the issues and will get to them in time. We hear that all the time.

Ok so growing pains are expected. The game is after all in constant development. Even the server crashes are easily tolerable and I can cope with the disconnections. But how can growing pains be attributed to the lack of communication? Surely communicating with the players is fundamental to ironing out in game issues. Also growing pains doesn't quite cut it as an excuse when OS continually demonstrate how fast they can fix a cash shop issue but every day you hear a level 2x shouting "Where is the Swamp of Dawn?" Surely fixing this one is waaaaaaaaaaaaaaaaaaaaaay easier than adding a new cash shop item to the game. I mean for gods sake yous change the ingame announcements about the cash shop all the time but you can't, it, seems be bothered to change one line for one quest just once. A growing pain this is not. A demonstrated concern for the cash shop over the ingame content it surely is.

He used the excuse of the developer being on another continent but as we all know from the time when people were complaining about the blood animation with Crit hits they can contact the developers and get in game content changed rather quickly. Though with this we do have to consider that a major source of OS income is the Crit suits and the fact that they might have seen a sharp decline in sales may have motivated OS a hell of a lot more than anything else.

He addressed only one issue, the lack of detail in the patch notes, which we will all be grateful for once we see some action but its not only more detail in the patch notes we want. It's everything done in the patch. Every other piece of software that I know has a complete version history available. Bugs/issues fixed or found, improvements made, content added, among other stuff. We would also like to know what is ongoing i.e long term projects, possible content additions, current bugs/issues under repair.

I have to agree that because so many people pointed out that OS like to steer wide of these threads OS felt they had to say something. A political response of sorts as someone already suggested.

Don't get me wrong, I appreciate your taking time to post Joker and a response from the staff is warmly welcomed. At least we know that yous are taking notice. But it's just not going to cut it for me I'm afraid. We need to see a hell of a lot more than one post in a thread from one staff member before my faith is restored. I'm not going to make idle threats about quitting because I love this game so damn much but I just dont know how long I can put up with the failings. As someone already said, pay2play mmo's work out a heck of a lot cheaper per month than the average CS user pays to play Fiesta as a "free"2play. And as that the higher levels are ridiculous without spark cash, in general consumer opinion, this seems like another example of OS being orientated solely around making money rather than keeping it's customers happy.

[Chaola]

Nice post.

Bump.

[Daevor]

I guess we can expect no more responses on this thread from OS?