Need help with account

[kiyoroka]

I made a new account so i could start fresh since i messed up with my older one and i sent a message to support earlier today asking them if they could delete the account for me along with any characters in it. I would like to know when i will get a reply back and if they can delete my account because i'm not comfortable with just leaving an unused account.
Thank you for you help.

[Shadowic2]

It can take 3-4days, give or take, for a response to a ticket depending on how many other tickets there are in the system and what's going on at the office workload wise.

And Outspark doesn't delete accounts, not even on request I don't think.

[kiyoroka]

thank you for the information but i did see a forum on here somewhere that a player sent a email asking to have his account deleted and they sent one back asking why he would like to delete one. Also how come you guys don't have the delete option?

[Shadowic2]

I'm not sure if they do it on request, but I'm sure they will give you a confirmation on that once they address your ticket.

And I really cannot say why they don't have that option. My best guess is to prevent from being scammed, but I don't know. That would be another thing you'd probably have to ask the Staff.

[kiyoroka]

thank you very much i do appreciate it and keep up the good work you guys are great.

[Shadowic2]

You're welcome, and thank you ^^ we try.