I wonder..

[DF001]

Why did the OS sucks threads get closed without a warning? :rolleyes:

[EchoSound]

because of all the hate and backtalk to the company? lol Just a guess...

[Andromeda]

I don't blame them for doing it those threads were completely out of control I think one of those threads were deleted too because of a direct result of someone flaming a CL.

[wildmustng87]

Lol such a mystery!! But I'm sure it had nothing to do with the community voicing their opinions *cough* :P

[YoshimaruOrona]

I think it's cause there's about 29347329842793 of those threads.

[bigj3234]

I don't blame them for doing it those threads were completely out of control I think one of those threads were deleted too because of a direct result of someone flaming a CL.

lol that one was deleted while I was typing a response to it. After cilcking "Submit" I got the "invalid thread" message.

I think it's cause there's about 29347329842793 of those threads.

That, plus the fact that they were just a bunch of people calling OS and its employees bad names. Rather useless dribble, if you ask me (yes, I am aware that no one has asked me).

[salman.pisces]

Of course!If you found a thread which discussed that you are a ripoff and only want money and wont fix anything as long as the money keeps flowing and that you suck and you over price stuff and scam players etc etc and if you had the option to close the thread without warning and only saying that anyone who goes against you will be banned the you obviously will close the thread wont you?(sorry for long sentence)NO offense....:cool:

[bigj3234]

Of course!If you found a thread which discussed that you are a ripoff and only want money and wont fix anything as long as the money keeps flowing and that you suck and you over price stuff and scam players etc etc and if you had the option to close the thread without warning and only saying that anyone who goes against you will be banned the you obviously will close the thread wont you?(sorry for long sentence)NO offense....:cool:

There are plenty of threads that say "OS Sucks, why are there bugs, why do CS items cost so much, cry cry cry" and don't get closed and/or deleted.

It tends to be the manner in which such things are stated that gets things deleted.

[spookyiness]

actually, the threads that say normal things, while dissing outspark, tend to stay - the ones that just become spamming abuse, bad language and all out obnoxious are the ones that get deleted - and rightly so, regardless of the content

[ras-blackfire]

u can probely think of that urself.. =_=

[Saruin]

What on earth are you people talking about?
What right do you have telling Outspark how to run their games, eh?!

What do you think you are, valued customers?!

[CM_Oracle]

Of course!If you found a thread which discussed that you are a ripoff and only want money and wont fix anything as long as the money keeps flowing and that you suck and you over price stuff and scam players etc etc and if you had the option to close the thread without warning and only saying that anyone who goes against you will be banned the you obviously will close the thread wont you?(sorry for long sentence)NO offense....:cool:

This is a perfect example of why threads get locked down.


1) If it makes my eyes bleed to read what your writing, odds are it will make other peoples eyes bleed.

2) If you have gripes/complaints/suggestions for Outspark and/or our games, please feel free to voice them. But if you can only sit there and say something sucks without being able to back up your argument with anything other than "this sucks", that's in no,way,shape, or form constructive and will only spiral into a flame war. Useless leading to negative = locked.

3) We don't ban willynilly. srsly.

4) Periods and grammar are your friend and ours as well. Use them. (this goes along with #1) I know several of our users don't have english as their first language, and sometimes their grammar will be a little off - that's okay, don't let that stop you from posting. A well thought out, well laid out, argument is one that will get better attention than one without grammar and punctuation.

Oh yes, and if this thread continues to trend towards a flaming - consider this your warning before it getting locked down.

[WolfAngel9414]

Oh wow >_> I'm glad I bought my 30 day extender before they randomly decided it wasn't pricey enough c:!

& D: *gasp* Saruin :C! That hurts me deep ~

[Asheer]

3) We don't ban willynilly. srsly.

Rrrrright... :mad:

Maybe some 5 years old will believe in your pretty fairytale Oracle.

[AParadiseLost]

This is a perfect example of why threads get locked down.


1) If it makes my eyes bleed to read what your writing, odds are it will make other peoples eyes bleed.

2) If you have gripes/complaints/suggestions for Outspark and/or our games, please feel free to voice them. But if you can only sit there and say something sucks without being able to back up your argument with anything other than "this sucks", that's in no,way,shape, or form constructive and will only spiral into a flame war. Useless leading to negative = locked.

3) We don't ban willynilly. srsly.

4) Periods and grammar are your friend and ours as well. Use them. (this goes along with #1) I know several of our users don't have english as their first language, and sometimes their grammar will be a little off - that's okay, don't let that stop you from posting. A well thought out, well laid out, argument is one that will get better attention than one without grammar and punctuation.

Oh yes, and if this thread continues to trend towards a flaming - consider this your warning before it getting locked down.


1) What is a perfect example of why threads get closed down? It is pretty tough for individuals to actually know what is a "flame" is when threads get closed, and the offender is not named.

2) Most threads that are constructive in their criticisms - receive little feedback that the posters can read about from the staff - and I'm not talking Community Leaders. Just check the general discussion right now.

3) I got banned for saying that I believe the inconsistency in warnings/bans in "flames" is a result of the staff/CL's being chummy chummy with certain individuals or that the staff/CL's were too lazy to read the entire thread. Now - my only guess is that I got a temp ban for having two alternatives, one which implied favoritism, and the other that implied laziness. Even that reason, is far less than the posters who come in and "voice" their opinion regarding the critics without getting "banned".

4) Personally - I don't believe the staff has consistenly read the forums - and until recently, I have not seen professional consistent communications. So unless you are trying to start something new, barging in and calling critics out on their grammer, is really nothing but a flame.

P.S.

If you are saying that Salman's quote is a perfect reason as to why threads get closed, you should reevaluate what is going on.

How Salman perceives the closing of the thread is not unique. Mayhaps better communication on your part (Outspark not you as an individual) would ease customer service relations. Because even if what Salman wrote is a flame, its an indicative flame. Put it out with more communication - not threats.

[grummin]

Why did the OS sucks threads get closed without a warning? :rolleyes:

If I have to explain it, it's doubtful whether you'd understand anyway- not that this will stop me from trying it.

You mean threads like this "Yay, my turn to flame OutSpark" thread:

http://www.outspark.com/forums/showthread.php?t=212142

Oh...problem with your argument- that thread's not closed, so there's one fail of your assertion.

Or maybe you meant this one:

http://www.outspark.com/forums/showthread.php?t=212105

Which actually is closed. What's the difference? The second thread contains a troll, who spends the last two pages of the thread posting nothing but insults at the CL in the thread- some blatant, some very slightly veiled.

As for the idea that criticizing OutSpark will get you in trouble unless you're a big SC buyer or buddies with the staff- horse manure. My first post ever in these forums was made when obviously none of the staff had any reason to recognize me. I'd never bought a penny's worth of SC. In that post, I started by tearing into GM SnakeEyes, then immediately lit into CM Saphar. To this day, I've yet to receive the first disciplinary action of any sort whatsoever. Not so much as an infraction, much less a suspension or ban.

The secret? It's not what you say- it's how you say it.

[Asheer]

@AParadiseLost.

You still have much luck that you get only temporal ban.

@grummin.

My sister as well did NEVER recive a warning or infraction and trust me she tear up cats even whit CSR_Joker but he never give a slight indication that she is at the termination list.
But everything have changed when Joker left and have been replaced by CSR_Circe.
Rest of the story is well known.

[AParadiseLost]

@AParadiseLost.

You still have much luck that you get only temporal ban.

Why's that?

**oh yes - lol - and ppl thought i was you after I reopend ur thread, i remember now**

[AParadiseLost]

If I have to explain it, it's doubtful whether you'd understand anyway- not that this will stop me from trying it.

You mean threads like this "Yay, my turn to flame OutSpark" thread:

http://www.outspark.com/forums/showthread.php?t=212142

Oh...problem with your argument- that thread's not closed, so there's one fail of your assertion.

Or maybe you meant this one:

http://www.outspark.com/forums/showthread.php?t=212105

Which actually is closed. What's the difference? The second thread contains a troll, who spends the last two pages of the thread posting nothing but insults at the CL in the thread- some blatant, some very slightly veiled.

As for the idea that criticizing OutSpark will get you in trouble unless you're a big SC buyer or buddies with the staff- horse manure. My first post ever in these forums was made when obviously none of the staff had any reason to recognize me. I'd never bought a penny's worth of SC. In that post, I started by tearing into GM SnakeEyes, then immediately lit into CM Saphar. To this day, I've yet to receive the first disciplinary action of any sort whatsoever. Not so much as an infraction, much less a suspension or ban.

The secret? It's not what you say- it's how you say it.


Quick question - the one that hasn't been closed, has any staff commented on it yet?

Looks like they are positively reinforcing threads that result in closures - as those are the ones that typically have the staff presence.

Take a look at Chaola's stone thread. How long and constructive and peaceable has that been? No comments.

[cercia]

Take a look at Chaola's stone thread. How long and constructive and peaceable has that been? No comments.

Oh, trust me, when those lists get complete, I'll be tearing down the walls to get it fixed.

[wunamon]

I have only one issue. What the frig is Outspark's marketing department doing? In any normal establishment. when it becomes common place that patrons of a given product complain, it is usually then that the establishment sets up a committee to access the situation and come up with a solution. If you care to notice, the complains are always the same. I feel that until core issues are dealt with, Outspark will not see an end to threads like that. Not that it will bother them but rather because it can deter prospective customers from even playing fiesta online which can really impact on Outsparks profits.

[DF001]

1) If it makes my eyes bleed to read what your writing, odds are it will make other peoples eyes bleed.

My eyes are perfectly fine.

[CM_Oracle]

1) What is a perfect example of why threads get closed down? It is pretty tough for individuals to actually know what is a "flame" is when threads get closed, and the offender is not named.

Having one thread shut down because it escalated into nothing constructive and pure flaming, just to have someone open a continuation of the flame thread. That's a perfect example of why threads get closed down. This thread was coming close to toeing the line. Flames are pretty obvious - they're essentially attacks on people/things and have nothing constructive about them. I'm all for threads that say Fiesta has this glitch can it be fixed please? Why does Outspark do this? etc. Threads that are pure rubbish I'm not.

2) Most threads that are constructive in their criticisms - receive little feedback that the posters can read about from the staff - and I'm not talking Community Leaders. Just check the general discussion right now.

I understand you guys feel there hasn't been a lot of communication between Outspark and the users. That's why I'm here actually, as the new Community Manager - that's my job! Well - one aspect of it. :) I'm working on changing that! Users have vast amounts of knowledge as well. You don't always have to wait for staff.

3) I got banned for saying that I believe the inconsistency in warnings/bans in "flames" is a result of the staff/CL's being chummy chummy with certain individuals or that the staff/CL's were too lazy to read the entire thread. Now - my only guess is that I got a temp ban for having two alternatives, one which implied favoritism, and the other that implied laziness. Even that reason, is far less than the posters who come in and "voice" their opinion regarding the critics without getting "banned".

I'm sorry if you feel your ban was inappropriate - I wasn't around so I really can't comment on it. I understand how you could feel favoritism could lead to inappropriate bans, hopefully we've gotten that all taken care of though and it shouldn't be an issue anymore. If you feel it is, please feel free to PM me though.

4) Personally - I don't believe the staff has consistenly read the forums - and until recently, I have not seen professional consistent communications. So unless you are trying to start something new, barging in and calling critics out on their grammer, is really nothing but a flame.

In the past the staff hasn't had the time to get everything that needs done, done, AND stay on top of the forums. Again - I'm here. While I can't read EVERY SINGLE POST, I make an effort every day.
And I am starting something new. Hello, I'm the Outspark Oracle, I'm the new community manager and this is something new.
Also, I was using salman.pisces's post as an example. Reading a huge run on sentence hurts my head (literally) and makes it hard to respond to. Asking for correct grammar isn't a flame, it's me saying hey guys, this is really hard for me to read in this form - please make it as easy as possible on me to help you out.
And barging in and pouring cold water on potential flames is what I do. :)

[cercia]

My sister <name removed> recive permaban for voicing her opinion.

As has been said, the manner in which you present your argument affects a lot more than what the argument is. <name removed> did not present her repeated arguments in an appropriate manner, and OS is in no way, shape, or form obligated to inform you of where you are on the "watchlist." You agreed to it by clicking "I accept."

I have only one issue. What the frig is Outspark's marketing department doing? In any normal establishment. when it becomes common place that patrons of a given product complain, it is usually then that the establishment sets up a committee to access the situation and come up with a solution. If you care to notice, the complains are always the same. I feel that until core issues are dealt with, Outspark will not see an end to threads like that. Not that it will bother them but rather because it can deter prospective customers from even playing fiesta online which can really impact on Outsparks profits.

And having twenty or so of the same thread, with varying degrees of flaming and polite language, is certainly cause for them to lock the threads and make them disappear without a need to explain themselves. I don't blame them.

Take, for example, this thread. The responses to CM_Oracle's post are very distinct: Asheer retorts, AParadiseLost disputes. Huge difference in tone, and the create a very different reaction in me.

[AParadiseLost]

:O I appreciate your response Oracle - double so for its tone.

[Dragonfly77]

*pokes thread*

http://outspark.com/forums/showthread.php?t=212218

._.

[Asheer]

@Cercia.

<name removed> countless times ask heads of Outspark (Sking, Joker witch were propriet persons to give her such info) what is Outspark's definition of civilized debate taking aside "NO CRITICIZE" rule but she NEVER recive straight answer.
And forgive me but don't expect from someone whit University graduate (and political oposition background) to play hide and seek diplomacy whit staff witch is apparently unable to whitstand plain critic.

[caliab]

What on earth are you people talking about?
What right do you have telling Outspark how to run their games, eh?!

What do you think you are, valued customers?!

I'm sorry I HAD to quote this. Sooooooooo deliciously sarcastic and hilarious. <3

And as quite a few people have stated...tactfulness is extremely useful in debates...a way to get your points across and not get in trouble for it.

[cercia]

As has been said, the manner in which you present your argument affects a lot more than what the argument is. <name removed> did not present her repeated arguments in an appropriate manner, and OS is in no way, shape, or form obligated to inform you of where you are on the "watchlist." You agreed to it by clicking "I accept."

@Cercia.

<name removed> countless times ask heads of Outspark (Sking, Joker witch were propriet persons to give her such info) what is Outspark's definition of civilized debate taking aside "NO CRITICIZE" rule but she NEVER recive straight answer.
And forgive me but don't expect from someone whit University graduate (and political oposition background) to play hide and seek diplomacy whit staff witch is apparently unable to whitstand plain critic.

Taking this to PMs, so everyone else can resume their normal threading without wondering why this subsection died off.

[wunamon]

@Cercia.

<name removed> countless times ask heads of Outspark (Sking, Joker witch were propriet persons to give her such info) what is Outspark's definition of civilized debate taking aside "NO CRITICIZE" rule but she NEVER recive straight answer.
And forgive me but don't expect from someone whit University graduate (and political oposition background) to play hide and seek diplomacy whit staff witch is apparently unable to whittand plain critic.

This simply is going to ToS. There are some forms of criticisms that are not really constructive but rather defamatory. In order to keep the forum hate free, the CL and CM will do the honorable thing of closing the thread down before it escalates into something very bad. I personally have some threads where i actually criticize OS and it has remained open until it has gone cold. I just feel that you have to separate personal issues from comments and threads and rather focus on the issue. After all we are here to play a game and have fun. No need to go all rambo on the authorities because u don't like something. Just imagine what it will be like if everyone did that.

[kouseketra]

OutSpark doesn't suck. Fiesta doesn't suck. What sucks is lag in the servers from a population that's straining their capacities, glitches that arise that manage to go unfixed due to inability or not being a priority, etc.

Certain situations are regrettable, some decisions aren't met with praises from customers. Why? Because the customers aren't happy. The rises in the costs of many cash shop items are discouraging. >.<

I saw that the thread I initiated on this topic was closed. I realize it was at least in part due to the negativity of the phrasing of many posts. I would ask though that a CSR please read my posts if they have not, and the posts of others that meant well. It would be cathartic to me to know that my voice was heard on this, and I hope that maybe, if things can't be changed for the better, that we, as customers, could have an explanation as to why.

I understand OutSpark is a business and has rights to choose not to disclose information at their leisure, but I feel that ethically, the loyal customers who continue to invest in SparkCash should have more information at their disposal, such as notification of price changes, instead of a surprise when they look to the Cash Shop for a desired item.

[Canboy]

Heh, the issue I saw was some guy who had been spamming and flaming the topic causing the close. Others were just questioning Alden, not flaming. But of course, it was a thread against OS so it had to be closed instead of banning and deleting the trollers posts....

[Tamlinari]

I have to admit that I have been a very harsh critic at times about certain policies that Outspark has come up with but I haven't felt stifled by in any way about them letting me say it.
I do try to put forth a good argument on those issues that I disagree with instead of just saying something idiotic.

Personally I think that the staff of Outspark and the representatives are very lenient as long as you present your concerns in a civil way.
Now Outspark probably won't listen to or give any credence into anything that you have to say which is the case most of the time but they will at least let you say it.

But if you or the posters are going to get into a flame war then the thread will probably be closed.