XP: Xenclient.exe has encountered a problem

[baktron]

When the black box appears with all the initializing, appears the message in another box: Xenclient.exe has encountered a problem and needs to close. We are sorry for the inconvenience.
I've seen this problem in vista and no one seems to have solved the problem. But I'm running on Windows XP.
What can I do to solve this problem?

[c0iddidctkcz0fgpathb]

Can you possibly upload a screenshot please?
Also have you ever been ablte to run Sos or is this your first time?

[diablos_pl]

I have too problem with Xenclient.exe when i Start and login i got messenger "OpenGL 1.2 or aboce is required in order to play secret of the solstice. Check your OpenGL driver on current system. Game might not work properly, continue?" Next patchet program start and i got next msg " Acess violation at address 00013532 is module 'Xenclient.exe'. Read of address 00000000 " (I have Windows 7 i try open it with compatibillity mode) Please help me how you can.

[c0iddidctkcz0fgpathb]

I have too problem with Xenclient.exe when i Start and login i got messenger "OpenGL 1.2 or aboce is required in order to play secret of the solstice. Check your OpenGL driver on current system. Game might not work properly, continue?" Next patchet program start and i got next msg " Acess violation at address 00013532 is module 'Xenclient.exe'. Read of address 00000000 " (I have Windows 7 i try open it with compatibillity mode) Please help me how you can.

Ahh sorry about that. I don't have any experience with Windows 7.

Also I do not know if it officially supported. It is not listed on the system requirement page.


I might recommend submitting an official help ticket while you are trying to find support here in the forums and ask official support about this.

http://outspark.custhelp.com/app/ask

[neer.]

i can write my email and password but at server select when i choose a servers and press select a window appear : Xenclient.exe has encountered a problem and needs to close

help please

[c0iddidctkcz0fgpathb]

i can write my email and password but at server select when i choose a servers and press select a window appear : Xenclient.exe has encountered a problem and needs to close

help please

Has Sos ever worked properly?
Can you recall anyting that changed between when it was and wasn't working?
Can you please post the following?

1. Click start
2. Click Run
3.Type dxdiag
4. Press enter
5. Click no
6. Click save all information in the bottom right hand corner
7. Click desktop on the left
8. Click save
9. Click exit close the dxdiag dialogue box
10 Open the dxdiag text file on the desktop
11. Copy and paste paste whats listed in the System Information area and the Display Devices area into your post.

[yukimurasanada007]

i am having the same problem, have done what u suggested above, here is my info.

System Information
------------------
Time of this report: 7/12/2009, 21:55:51
Machine name: MANDY-244C05F4B
Operating System: Windows XP Professional (5.1, Build 2600) Service Pack 3 (2600.xpsp_sp3_gdr.090206-1234)
Language: English (Regional Setting: English)
System Manufacturer: P4M80P
System Model: AWRDACPI
BIOS: Phoenix - AwardBIOS v6.00PG
Processor: Intel(R) Celeron(R) CPU 2.66GHz
Memory: 766MB RAM
Page File: 450MB used, 992MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 9.0c (4.09.0000.0904)
DX Setup Parameters: Not found
DxDiag Version: 5.03.2600.5512 32bit Unicode

[c0iddidctkcz0fgpathb]

i am having the same problem, have done what u suggested above, here is my info.

System Information
------------------
Time of this report: 7/12/2009, 21:55:51
Machine name: MANDY-244C05F4B
Operating System: Windows XP Professional (5.1, Build 2600) Service Pack 3 (2600.xpsp_sp3_gdr.090206-1234)
Language: English (Regional Setting: English)
System Manufacturer: P4M80P
System Model: AWRDACPI
BIOS: Phoenix - AwardBIOS v6.00PG
Processor: Intel(R) Celeron(R) CPU 2.66GHz
Memory: 766MB RAM
Page File: 450MB used, 992MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 9.0c (4.09.0000.0904)
DX Setup Parameters: Not found
DxDiag Version: 5.03.2600.5512 32bit Unicode


In the display devices area the brand and model of yoru videocard is missing x.x

Please locate this information and post all the info from the display devices area.

Also
Has Sos ever worked properly?
Can you recall anyting that changed between when it was and wasn't working?

[yukimurasanada007]

yes it has worked, i have been an active player since close beta began ,the only changes is i have changed my tower from hard wired to wireless connection . since having problems i have un-installed and re-installed several times and always had the same issue occuring .

Card name: NVIDIA GeForce4 MX 440 with AGP8X
Manufacturer: NVIDIA
Chip type: GeForce4 MX 440 with AGP8X
DAC type: Integrated RAMDAC
Device Key: Enum\PCI\VEN_10DE&DEV_0181&SUBSYS_00000000&REV_A2
Display Memory: 128.0 MB
Current Mode: 1024 x 768 (32 bit) (60Hz)
Monitor: Plug and Play Monitor
Monitor Max Res: 1600,1200
Driver Name: nv4_disp.dll
Driver Version: 6.14.0010.9371 (English)
DDI Version: 9 (or higher)
Driver Attributes: Final Retail
Driver Date/Size: 10/22/2006 12:22:00, 4527488 bytes
WHQL Logo'd: n/a
WHQL Date Stamp: n/a
VDD: n/a
Mini VDD: nv4_mini.sys
Mini VDD Date: 10/22/2006 13:22:00, 3994624 bytes
Device Identifier: {D7B71E3E-42C1-11CF-2B47-0A2003C2CB35}
Vendor ID: 0x10DE
Device ID: 0x0181
SubSys ID: 0x00000000
Revision ID: 0x00A2
Revision ID: 0x00A2
Video Accel: ModeMPEG2_A ModeMPEG2_B ModeMPEG2_C ModeMPEG2_D
Deinterlace Caps: {212DC723-3235-44A4-BD29-E1652BBCC71C}: Format(In/Out)=(YUY2,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_MedianFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{212DC723-3235-44A4-BD29-E1652BBCC71C}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_MedianFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
Registry: OK
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
DDraw Test Result: Not run
D3D7 Test Result: Not run
D3D8 Test Result: Not run
D3D9 Test Result: Not run

i dont know what info you are saying is missing but here is all my display setting . sorry im not very computer minded .

[c0iddidctkcz0fgpathb]

yes it has worked, i have been an active player since close beta began ,the only changes is i have changed my tower from hard wired to wireless connection . since having problems i have un-installed and re-installed several times and always had the same issue occuring .

Card name: NVIDIA GeForce4 MX 440 with AGP8X
Manufacturer: NVIDIA
Chip type: GeForce4 MX 440 with AGP8X
DAC type: Integrated RAMDAC
Device Key: Enum\PCI\VEN_10DE&DEV_0181&SUBSYS_00000000&REV_A2
Display Memory: 128.0 MB
Current Mode: 1024 x 768 (32 bit) (60Hz)
Monitor: Plug and Play Monitor
Monitor Max Res: 1600,1200
Driver Name: nv4_disp.dll
Driver Version: 6.14.0010.9371 (English)
DDI Version: 9 (or higher)
Driver Attributes: Final Retail
Driver Date/Size: 10/22/2006 12:22:00, 4527488 bytes
WHQL Logo'd: n/a
WHQL Date Stamp: n/a
VDD: n/a
Mini VDD: nv4_mini.sys
Mini VDD Date: 10/22/2006 13:22:00, 3994624 bytes
Device Identifier: {D7B71E3E-42C1-11CF-2B47-0A2003C2CB35}
Vendor ID: 0x10DE
Device ID: 0x0181
SubSys ID: 0x00000000
Revision ID: 0x00A2
Revision ID: 0x00A2
Video Accel: ModeMPEG2_A ModeMPEG2_B ModeMPEG2_C ModeMPEG2_D
Deinterlace Caps: {212DC723-3235-44A4-BD29-E1652BBCC71C}: Format(In/Out)=(YUY2,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_MedianFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{212DC723-3235-44A4-BD29-E1652BBCC71C}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_MedianFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
Registry: OK
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
DDraw Test Result: Not run
D3D7 Test Result: Not run
D3D8 Test Result: Not run
D3D9 Test Result: Not run

i dont know what info you are saying is missing but here is all my display setting . sorry im not very computer minded .


It's alright. You posted everything this time I have the information I needed


*As a side note*
Anyone having this or other videocard related problems please do the following and post your results here:

http://www.outspark.com/forums/showthread.php?t=71022

A CSRs is compiling a list of videocards that do and do not work properly with Sos.

To collect the information do the following: (Xp/Vista)

1. Click start
2. Click Run
3.Type dxdiag
4. Press enter
5. Click no
6. Click save all information in the bottom right hand corner
7. Click desktop on the left
8. Click save
9. Click exit close the dxdiag dialogue box
10 Open the dxdiag text file on the desktop
11. Copy and paste paste whats listed in the System Information area and the Display Devices area into your post. Explain the error you are getting.


Moving along:

After you changed from wired to wireless and logged into sos were any updates performed?
Have you tried switching back to a wired connection test if this somehow caused a problem?
( Even though it shouldn't and probably didn't. )

[yukimurasanada007]

yes after i logged in updates were applied. and yes i have tried switching back to a wired connection, and i redownloaded the game but still had the exact same problem. my son has s.o.s on his comp upstairs and his game plays fine with no problems. i have been trying to play for over a week now.

[c0iddidctkcz0fgpathb]

yes after i logged in updates were applied. and yes i have tried switching back to a wired connection, and i redownloaded the game but still had the exact same problem. my son has s.o.s on his comp upstairs and his game plays fine with no problems. i have been trying to play for over a week now.

Q.Q Sorry to hear about that. I am not a CSR or an official support rep for Outspark. But we'll see if we can get the problem resolved. Of course you may have to submit an official help ticket and get support from them.

Because this happened after an update which is a common occurance, I would recommend performing a completely clean reinstallation of SOS.

I realize this is long, Painful and requires alot of work. But if you are patient I think we might be able to come to a resolution for this problem and if not we can learn alot about the problem and provide quality information to Sos technicians.

Performing these steps will largely create a more black and white picture of the the causes surrounding this problem. This will reduce about 85% of the causes for a problem of this nature.


Before you begin, Download the game using the best internet connection or computer system you can.

In other words, If you have a laptop and it's connected wirelessly, Download the game using a computer that is directly connected to the internet. Or connect your laptop directly to the modem for the best and most reliable connection. If this is not possible for some unknown reason, Then make sure the laptop is stationary, remains stationary throughout the game's download and the signal strength is as strong as possible before attempting to download the game.


Download the latest version of the Sos client

1. Download the Latest game client if you don't have the LATEST version already saved on your computer. Do not install the game from an old one. This is very important. doing so can void the validity of this entire process.

Located at:
http://solstice.outspark.com/support/download

Click the blue Download button, Click save, Click desktop on the left hand side, Doubleclick the program to begin the download.

=============

Restart into a clean environment:

(After the latest Sos client is done downloading and has been saved onto the desktop. The installation will start automatically. When it
does, click cancel.)

1. Click start
2. Click Run
3. Type msconfig
4. Press enter
5. Choose selective startup
6. Uncheck Load system services
7. Uncheck load startup Items
8. Click the services tab
9. Scroll to locate Windows Installer
10. Checkmark Windows Installer
11. Click okay in the bottom left hand corner
12. Click restart


Remove Sos in the clean envoironment

1. Click start
2. Click run
3. Type appwiz.cpl
4. Click ok
5. Scroll to locate Secret of the solstice
6. Click it
7. Click remove
8. Click yes
9. Click finish
10. Restart the machine to ensure complete removal of SOS


Rename the following folder by adding the number 1 to the end of the folder name:
c:\Program Files\Outspark\Secret of the Solstice\

Reinstall Sos to a new directory on the hard drive:

1. Doubleclick the Solstice-01_32_0000.exe file on the desktop
2. Click next
3. Click change
4. Change the installation path: C:\Program Files\Outspark\Secret of the Solstice to
5. C:\Program Files\.Outspark\.Secret of the Solstice

( Notice the periods, This forces the installation to re-write all new values for this
installation. Many times during a reinstallation the program is reinstalled to the same location, this should not be done and is not recommended.)

Restart the computer in normal mode and attempt to run Sos

1. Click start
2. Click Run
3. Type msconfig
4. Press enter
5. Choose normal startup
6. Click ok
7. Click restart
8. Attempt to launch Sos.



If the same problem occurs.

According to the information you posted, you have a GeForce4 MX 440 Video card
Download and save the latest videocard driver to your desktop from here:

http://www.nvidia.com/object/winxp_2k_93.71_2.html


Before changing or modifying drivers and other important system components. A restore point should be created in Windows, So any changes that cause an undesired effect can be easily undone.


Create a system restore point:

1. Click start
2. All Programs
3. Accessories
4. System Tools
5. Click System Restore
6. Click Create a restore point
7. Click next
8. Type Video Card Driver
9. Click create
10. Click close


Uninstall your current videocard drivers:

Check the Add / Remove control panel to see if there is an entry for the videocard model you saw earlier or the videocard manufacturer's name. You will probably see something like "Nvidia Drivers"

1. Click start
2. Click run
3. Type appwiz.cpl
4. Click ok
5. Scroll to locate either the name of the video card manufacturer or the model of your videocard.
6. Click it
7. Click remove and follow the instructions, This should remove any driver software and should also also remove the videocard driver. Restart your computer to complete the removal. When you reboot the screen will be very large. This is normal.

Install / Reinstall the videocard driver

1. Run the driver installation saved on the desktop
2. Restart after the installation is finished to ensure the system has been updated completely
3. Attempt to run Sos again and reproduce the problem


If this does not work or the system is in a worse state than when you first started, Restore the system to before you changed it:

Perform a system restore:

1. Click start
2. All Programs
3. Accessories
4. System Tools
5. Click System Restore
6. Restore my computer to an earlier time
7. Click next
8. Choose Video Card Driver
9. Click next
10. Click next, The system will restart


Post your findings please.

*If anyone uses information provided by me, Please give credit to SemperHacker*

[yukimurasanada007]

ok thanks for all your help. im gonna try all the things u suggested and hopefully i can get back in game. and again thankyou sooooooooooooo much for the advice, your an angel:P

[c0iddidctkcz0fgpathb]

Thank you, I sincerely hope it works. Good luck. Let me know if it works or not please.

[yukimurasanada007]

Thank you, I sincerely hope it works. Good luck. Let me know if it works or not please.

ok i just thought i'd let u know i did all the things u suggested and............. it worked me ish back in the game woot. thanks again for all your help, i wouldent b in game now if it wasen't for your help and advice.