Event Item doesn't work

[markmario56]

Location:Lobby,In-game,Room Select
Level of Character:23
Name of Item: Star Mic Headphone BL (Male)
Frequency:10
Short Description:Won event 8/9 and got my item. The only problem is that it won't appear on my character.
Screen Shot of Issue:http://i28.tinypic.com/oholkx.jpg
BTW posted in wrong section X_X

[Murdock]

We are aware of this issue, and it will be resolved soon. I sincerely apologize for the issue. Thank you for posting this info. Please bear with us as we look for resolution.