Charms of Might 20%/50% broken

[fortuna123]

Were doing a Helga Raid as we speak and everyone noticed that their charms are lasting in literally 1 minute. They thought it was just their head, but I asked one of my guild mates to take a screenie, and it said 1:05 ~ 1:06. They also said that the Cookie lasts only for 1 hour. Many of the players burned through 5+ charms noticing this.

Response Outspark? :rolleyes:

[alicina]

So...what you're saying is that the charms last for a minute instead of an hour?

[Vi3tjN]

burned like 6 20% charm of might in a min!!!!

[fortuna123]

So...what you're saying is that the charms last for a minute instead of an hour?

Well the raid finished, and one of the tanks literally had to burn through 9 charms and a ninja pack charm.

20% lasts only for 1 minute, the 50% for 1 hour (instead of 2)

[take.]

Typical failure on their part.

OS, you do know lawsuits can be filed if you don't reimburse?

[Vi3tjN]

maybe we should post this in the bugged section?

[alicina]

O: Oh! Well that's horrible! x.x It's definatly a bug or something.

[devonasoulblade]

well os should give us something back for wasted charms -.- it was kinda hard to kill helga with 50% charm only xD and wasted some 20% -.-

btw goooooo renny x3 <3

[fortuna123]

Sad part is, if OS neglected to look at the other threads regarding the Helgaits and the HK buff, then my respect for them will have dropped by 100%.

And we can Jimmy, but General gets the most attention :3

[alicina]

Yes but it could be moved to the Bug Section for it being in the wrong section. o:

[spookyiness]

if you checked it properly
daylight savings time ended just an hour ago, so the from-to time actually gave you an extra minute
you started the charm at 1.05am, then the clocks went back an hour to 12.05, and you had an hours worth of charm until 1.06am




Typical failure on their part.

OS, you do know lawsuits can be filed if you don't reimburse?

lol, they can be filed, but you'd just be wasting your money - threats like that are quite childish really - you really wanna try a lawsuit over a few pennies, costing however much lawyers cost these days, without reading the ToS clearly, which like every ToS everywhere isn't a bible, it's legalese qiving OS the rights to do what they want, and the rights to revoke any priveledges in the game that they choose to. every company has one, you'd lose big time

but all it took was about 0.3 seconds of thought to work out what really happened.

[fortuna123]

Just tested it on my retired archer:

http://i33.tinypic.com/2z3q7w8.jpg

[take.]

Sky3 is owed a stack of 20% Charm of Might, as well as a Tough Cookie Pack free of charge. Or approximately 6000 Sparkcash, whichever works.

He's not the only one either.

[bl1ndf1r3]

i want my money back or charms. and u can say its only a few pennies. but for some a few pennies is nothing but for other people a few pennies is alot. so i ask if os can replace the damaged they have caused.

[spookyiness]

you know, i was taught how to use a clock even before i went to school as a child
how old are you people?

[take.]

if you checked it properly
daylight savings time ended just an hour ago, so the from-to time actually gave you an extra minute
you started the charm at 1.05am, then the clocks went back an hour to 12.05, and you had an hours worth of charm until 1.06am





lol, they can be filed, but you'd just be wasting your money - threats like that are quite childish really - you really wanna try a lawsuit over a few pennies, costing however much lawyers cost these days, without reading the ToS clearly, which like every ToS everywhere isn't a bible, it's legalese qiving OS the rights to do what they want, and the rights to revoke any priveledges in the game that they choose to. every company has one, you'd lose big time

but all it took was about 0.3 seconds of thought to work out what really happened.

Well, if you read it over again, you'll notice I never threatened to sue OS. I only mentioned the fact that people can do so in this situation.

[alicina]

Lol o.o;;; Spooky's theory made complete sense.

[spookyiness]

Lol o.o;;; Spooky's theory made complete sense.



of course
but i'm not sure it should be called a theory
daylight savings time is an actual thing that exists, and at 2am local time the clocks all changed, as the charm was used over that period of time, you get the illusion of a lost hour, but really, you gained a minute
so really, those of you complaining all owe outspark for that extra minute of charm... would YOU pay up?

[take.]

Well essentially it's false advertising if they say Charms are going to last 1 hour and 2 hours, they need to last that amount of time, no less. One extra second does not make up for 6 Hrs and 53 minutes lost.

Yes, they owe us. My hubby wasted 7 charms on 7 minutes. Can you tell me what's acceptable about that, spooky? :rolleyes:

Also BTW I'm 20 to answer your question.

[iownagez]

omfg no wonder.
i've used like 7stacks today becus my def/dmg kept deceasing for no reason!

[Plushii]

then my respect for them will have dropped by 100%.


My respect for them vanished a long long time ago ^^
~It's all about tha money, all about tha dum dum dubidi dun~

[Sharlyne]

Well the advertisement says 2h and 1h and it have too be that if its not it have too be fixed and repay back since it was a waste of money and charm. also if you knew about it why keep using them ? if you knew already this was happening don't use it anymore then till it fixed.

[SweaterMittens]

Well the advertisement says 2h and 1h and it have too be that if its not it have too be fixed and repay back since it was a waste of money and charm. also if you knew about it why keep using them ? if you knew already this was happening don't use it anymore then till it fixed.

Probably because they were in the middle of a helga raid.

[Uampr]

if you checked it properly
daylight savings time ended just an hour ago, so the from-to time actually gave you an extra minute
you started the charm at 1.05am, then the clocks went back an hour to 12.05, and you had an hours worth of charm until 1.06am





lol, they can be filed, but you'd just be wasting your money - threats like that are quite childish really - you really wanna try a lawsuit over a few pennies, costing however much lawyers cost these days, without reading the ToS clearly, which like every ToS everywhere isn't a bible, it's legalese qiving OS the rights to do what they want, and the rights to revoke any priveledges in the game that they choose to. every company has one, you'd lose big time

but all it took was about 0.3 seconds of thought to work out what really happened.

Everything u say its wrong.

First, the time change depends if u are in the south emisphere or however u spell it, or in north.

Second, when it comes to real life money OS cant do what they want, i am not telling they did in purpose or anything, but is a bug and i bet they will help the players that wasted that much. Even if the TOS say they can steal my money they actually cant, cuz its illegal. thats why there is laws for everyone, no private company can steal cuz their own rules (i am not sayin they are stealing cuz its obviously a bug, just an example)

[Nenova]

Just on the note of 'getting your money back' and the theoretical lawsuit thing, here's what it says in the ToS:

If any of your Premium Items are removed or deleted prior to the expiration date due to an Outspark.com game update, program upgrade, game policy update, or any other acceptable reasons, you should send a report to Customer Support within seven (7) days of the alleged loss and we will investigate the issue and offer a resolution, possibly including compensation in the form of an identical or comparable Premium Item or an equivalent amount of SparkCash. The resolution tendered is at the sole and absolute discretion of Outspark and all such decisions are final.

Also, if it's not an accidental glitch they can say this:

You agree that Outspark has the absolute right to manage, regulate, control, modify and/or eliminate SparkCash and/or Premium Items. Outspark will have no liability to you based on the exercise of such rights.

And finally, the last bit on it in the ToS states this:

IN NO EVENT SHALL YOU BE ENTITLED TO A REFUND OF ANY FEES OR PRORATION THEREOF.

Sorry, I was bored and felt like looking it up xD They actually changed it. At first it always said that buying SC was 'making a donation' to OS without anything in return, and they, for your kindness, gave you the SC/premium items and thus you could not sue them if something went wrong with it sincei t was a gift and you donated your own money freely :P I always thought that was funny.

[spookyiness]

Well essentially it's false advertising if they say Charms are going to last 1 hour and 2 hours, they need to last that amount of time, no less. One extra second does not make up for 6 Hrs and 53 minutes lost.

Yes, they owe us. My hubby wasted 7 charms on 7 minutes. Can you tell me what's acceptable about that, spooky? :rolleyes:

Also BTW I'm 20 to answer your question.

yes, they do owe you
i'm not sure they owe 7 charms on 7 minutes.
outspark didn't "steal" anything, it was a very clear and obvious math error that happens once a year assuming you use them during that one hour period where computers are unable to use math when dealing with time/date codes. if anyone must be blamed, i'd take a long hard look at a certain operating system manufacturer who changes how it uses date math with each new service pack.

what your hubby should have done, after noticing the error the first time, was maybe try a second, but certainly not a 3rd, 4th.. etc time - i'm going to assume that the only reason he stopped at 7 was because he only had 7 charms?

and then, he should have sent in a support ticket, stating that there was an error with the charms for the hour in question, and that would have been that.

but opening up a thread accusing OS of theft, and failing at everything, and how they broke into his house and stole his children, then ate them, then ate some chocolate too, then forced him to try something that didn't work after two attempts five more times at gunpoint wasn't the right way.

it was an "unusual" glitch, and a very rare one, and one that is virtually impossible to replicate to fix due to the fact it happens just once a year for a 1 hour period, and could have been a happy thread, laughing about it, because you know damn well if you'd just sent in a support ticket, it would have been resolved, and that would have been that.

this is just another example of a thread created in a negative way when it really didn't need to be.




Everything u say its wrong.

First, the time change depends if u are in the south emisphere or however u spell it, or in north.

Second, when it comes to real life money OS cant do what they want, i am not telling they did in purpose or anything, but is a bug and i bet they will help the players that wasted that much. Even if the TOS say they can steal my money they actually cant, cuz its illegal. thats why there is laws for everyone, no private company can steal cuz their own rules (i am not sayin they are stealing cuz its obviously a bug, just an example)


and no, the outspark webservers and programming team are located in the northern hemisphere, and so the program is written with that in mind, and the server side math is executed in such a fashion. it wouldn't matter where you live, the timeouts on charms/timed premium items is outspark time - even if you didn't have your timechange this weekend, outspark did, and it's their time that matters.

they didn't "steal" your money - a non-predictable computing error occurred, that is easily provable with a simple support ticket, and it would have been refunded/replaced i'm sure without question.

but for the record, if you read the ToS very VERY closely, you'll see that once you have purchased your sparkcash, it's not "yours" - you are no entitled to a refund of anything paid to outspark, and they are allowed to remove you or your sparkcash from the game at any time for any reason - you voluntarily paid for your sparkcash, after that, it's up to them. they don't, because that's not good business practice, and they are VERY good at refunds/replacements when human money is involved, and i salute them for it, cause frankly, if people the people i provide services for treated me the way you lot treat them when a rare bug like this happens, i would just stop working and let you do your own thing.

there are ways of handling situations like this, and this thread was not the correct way - it's the very thing that's wrong with this game 90% of the time, the community acting like they are god and almighty and that outspark should bow to their every whim no matter what.

[AOF_almighty]

sppokyness let me say if the charms was not expiring it would not let them use another Once a 20% is stacked on a 50% and u try to stack another 20% it will say item has no effect therefor if your theory was true it would not have allowed anyone to burn 7 charms of might in even a 1 hr period let alone 7 minutes

[tempacc]

I got a plan. :O Stop using the charms over and over after you notice that they're only lasting 1 min? .-. How stupid do you have to be to use like 7 of the same charm before you realize something's wrong? Just goes to show you how reliant ya'll are on SC :/

[caliab]

but opening up a thread accusing OS of theft, and failing at everything, and how they broke into his house and stole his children, then ate them, then ate some chocolate too, then forced him to try something that didn't work after two attempts five more times at gunpoint wasn't the right way.


I can't stop laughing about this. :D

And I hope you guys took lots of screenshots even if they can check log books.

[fortuna123]

I got a plan. :O Stop using the charms over and over after you notice that they're only lasting 1 min? .-. How stupid do you have to be to use like 7 of the same charm before you realize something's wrong? Just goes to show you how reliant ya'll are on SC :/


Well the advertisement says 2h and 1h and it have too be that if its not it have too be fixed and repay back since it was a waste of money and charm. also if you knew about it why keep using them ? if you knew already this was happening don't use it anymore then till it fixed.


Probably because they were in the middle of a helga raid.


Answer your question?

Wether or not there was a daylight savings time, the charms only lasted for 1 minute, and thats the problem. There was nowhere in the description that says it lasts for 1 minute.

[angerchild]

I got a plan. :O Stop using the charms over and over after you notice that they're only lasting 1 min? .-. How stupid do you have to be to use like 7 of the same charm before you realize something's wrong? Just goes to show you how reliant ya'll are on SC :/


Ooooh tempacc...I <3 youuuuuuuuu!!!! ;)

[Blaxcalibur]

I got a plan. :O Stop using the charms over and over after you notice that they're only lasting 1 min? .-. How stupid do you have to be to use like 7 of the same charm before you realize something's wrong? Just goes to show you how reliant ya'll are on SC :/

uhh ya....helga raids tend to rely heavily on charms if u didnt know that x.o

[MindSlash]

1 word: balance :D

[pabloking]

but for the record, if you read the ToS very VERY closely, you'll see that once you have purchased your sparkcash, it's not "yours" - you are no entitled to a refund of anything paid to outspark, and they are allowed to remove you or your sparkcash from the game at any time for any reason - you voluntarily paid for your sparkcash, after that, it's up to them.

Every time you bother to answer something is ALWAYS in this arrogant, ridiculous and rude way. I just wonder if they are too nice to you to not give you a warning or ban, or they just don't because you defend them every time. Anyway, I can't stop laughing at the word in bold. Everyone knows these people don't donate or voluntarily give money to OS. Wake up and smell the coffee, these people pay for better features and they have all the right to complain if they feel like it. You can give any excuse for this BIG error, but we all know it just not a random mistake and that we have to 'laugh' at it. I don't remember this happening the last year so please don't give a bad excuse to hide this mistake. It's Outspark's fault, not players' fault. You can now flame me to death, I would not be surprised since you always do.

Regards.

[bjzee1]

Answer your question?

Wether or not there was a daylight savings time, the charms only lasted for 1 minute, and thats the problem. There was nowhere in the description that says it lasts for 1 minute.

Yes, the charms DID say 1 hour, but they only lasted for one minute because of a computer coding math error. Hence, this is not outspark's fault, and they can choose to refund the people involved or not.
I honestly don't give a crap because i don't use charms/cookies/extenders :rolleyes:

[bigj3234]

lol I skipped a lot of this, but spooky pwned you all.

Seriously, when you notice the 2nd one didn't work, why are you trying a 3rd? And 4th? 5th? "You can't fix stupid."

Also, OS is usually pretty good about compensating when it is necessary, but you have no legal course of action because you agree to their ToS which, as previously quoted, absolves them of any fault.

@pabloking: it is my experince that spooky responds with arrogance only when people start spouting stupidity.

[Dthugtherealist]

Yea Spooky pwned this thread big time. If your charms don't work the right way why didn't you all

1) Bail on the raid

2) Send a ticket

3) Try again after you guys got your response?

Its not like if you don't raid at that exact time someone will take it. If your in a normal Pve experience I don't understand why people need charms for everything I rarely need charms and when I have used em I noticed that I didn't really need em in the 1st place. What about the time when OS let us have like two times of using the same charm for 3 days? I didn't see anyone thanking em for that.........

[zephyr_wind]

Gotta agree with the people saying you were dumb for continuing to use them. I'm assuming those at the raid had teva so it wouldn't have mattered if you all died or just ran out the tomb when you realized something was wrong. It's like a fly that keeps going to the light even though it stings. You knew something was wrong but you kept on going. That's not very bright x.o

[ieatkittens]

umm actually my charms last an hour and 50% charm lasts 2 hours o.o so i dnt knw wats wrong with ur guys charms ._.

[alicina]

Lol, I would run out if I noticed my charms only lasted for a minute. ^^"
So yeah o: Guess it's no bug after all...

[GM_Nekopon]

Ahem, let me start on this one here...

Firstly, I haven't meaning to "neglect" the Helga or Charm threads. I've actually been pretty sick the past two days. Well, it hasn't gotten better today but let's get back to work anyway, shall we?

After reading this thread, this is what I got from it: The Charms were bugged from the Daylight Savings Time change. Therefore, only the people that used it around that time received one minute of usage. I've just tried it right now and the charms are working fine, so I see the theory as correct.

For those that got those bugged charms, please write up a ticket to report to CSR if you have not done so already. Thanks!

Now then, I'm sure some of you have used more than one or two charms (whatever the reason is) during that time and felt like you've wasted quite a bit of money on them. Though Outspark is not required to refund you for your money according to our Terms of Services, I will try and see what I can do for you guys. Realize today is Sunday though so we probably won't come up with a response till tomorrow or Tuesday.

[csr_hal]

Folks, this type of issue needs to go to the Helpdesk (http://outspark.custhelp.com/)

Please direct all your questions there and the CSR's will address them. seeing as how it's the weekend and no one works on the weekend, please be patient and i'll make sure this gets the attention it needs on monday. i'll close this thread now.