CSR_Circe
06-11-2010, 08:26 PM
Due to some changes made by the Ultimate Game Card team, some users are having difficulty redeeming all of their UGC for SparkCash. After some painstaking troubleshooting on our end we have worked out the flow:
1 – Please note, not all aspects of this process support Google Chrome, so please use either MSIE or Firefox
2 - Please be sure you have created an account with Ultimate Pay. If you do not yet have one please go to http://www.ultimatepay.com/ and create an account. We strongly recommend that you use the same email address as that associated with your Outspark.com account (but NOT the same password). (I personally found their registration process rather clunky and frustrating; we will be following up with them on Monday but for now, just be persistent and check your email even though it looks like the registration did not complete. You may also have to reset your password with them even though the one you created should work.)
3 – Go to our Buy SparkCash page (https://payment.outspark.com), select Online Payment and then Ultimate Game Card
4 - On the window that loads select the dollar amount (usually $20):
5 - Click “Place Order”, then enter your PIN on the frame (you may or may not be prompted for your email address; I was):
The balance of the card value has now been converted to Ultimate Points, which can be redeemed for SparkCash.
6 – Return to the Buy SparkCash page (https://payment.outspark.com) and repeat steps 3-5. After clicking “Place Order” your Ultimate Points balance should be detected and displayed:
http://cdn2.outspark.com/gameweb/Banners/UGC3.JPG
7 – Select “Apply My Ultimate Points” to redeem the balance from your Ultimate Game Card for SparkCash
1 – Please note, not all aspects of this process support Google Chrome, so please use either MSIE or Firefox
2 - Please be sure you have created an account with Ultimate Pay. If you do not yet have one please go to http://www.ultimatepay.com/ and create an account. We strongly recommend that you use the same email address as that associated with your Outspark.com account (but NOT the same password). (I personally found their registration process rather clunky and frustrating; we will be following up with them on Monday but for now, just be persistent and check your email even though it looks like the registration did not complete. You may also have to reset your password with them even though the one you created should work.)
3 – Go to our Buy SparkCash page (https://payment.outspark.com), select Online Payment and then Ultimate Game Card
4 - On the window that loads select the dollar amount (usually $20):
5 - Click “Place Order”, then enter your PIN on the frame (you may or may not be prompted for your email address; I was):
The balance of the card value has now been converted to Ultimate Points, which can be redeemed for SparkCash.
6 – Return to the Buy SparkCash page (https://payment.outspark.com) and repeat steps 3-5. After clicking “Place Order” your Ultimate Points balance should be detected and displayed:
http://cdn2.outspark.com/gameweb/Banners/UGC3.JPG
7 – Select “Apply My Ultimate Points” to redeem the balance from your Ultimate Game Card for SparkCash