403: Unknown Error

[Mikol]

There was a problem logging you in:

403: Unknown Error: Corrupt XML returned from server.

my friend got this after patch and click the launcher then this pop out.

i try the search.. but its really limiting.. i cant type "403" "XML" in the search, so searching wit "unknown error" "problem logging" ect.. is really general..

help plz =DD

thx in advance

[TheCretz]

The 403 error is received when users are connecting from outside of the Outspark service zone. I sincerely apologize, but Outspark games are intended for use in North America. Users outside the region may experience difficulty accessing Outspark games. If you wish to play games similar to ours in your region, then you can access them by clicking on the link I have provided below. Thank you for your interest in Outspark games.

(For Chinese IPs) Please visit http://shine.gtgame.com.cn/ to download a local copy.

(For Taiwanese IPs) Please visit http://fiesta.runup.com.tw/ to download a local copy.

Thank you for your understanding and I hope you find your local version as enjoyable as ours.

CSR_Cretz

[Mikol]

o.. my friend only lives 1 city away from me.. Vancouver BC, Canada.

[TheCretz]

I apologize for the frustration this has caused. We have received reports of this happening and are currently investigating the matter. We are expected to resolve this issue in the near future. In order to best resolve your issue, we would appreciate it if you could provide us with the following:

1) Your complete computer specifications including your Operating System, Video Card, RAM, and CPU
2) Your Internet Connection speed
3) A screenshot if possible of the error message
4) Your Outspark.exe log file attached to the email

By default, this file is located at

C:\Program Files\Outspark\Launcher\outspark.exe

If you for some reason are having difficulty with any of these items, just provide us with any partial information you can. Your information will help us locate the problem and solve the issue faster. Please email these details to support@outspark.com and we can then provide this crucial information to our developers to accelerate our progress towards an eventual resolution.

Thank you for your patience and understanding in the matter.

CSR_Cretz