my friend cant log in with error 401

[netting]

she cant log in after the new patch, even though she cant log in the forum, plz show the reason~:mad::mad:

[Jhanniss]

she cant log in after the new patch, even though she cant log in the forum, plz show the reason~:mad::mad:


'plz show more detailed information' :P

[TheCretz]

The 401 error means that your SparkID and password combination were incorrect. If you believe that you are inputting your correct information and yet you are still unable to log in, I would like to let you know that you can reset your password by following these steps:

1. Go to http://www.outspark.com/user/password
2. Type in either your Username (for the account) or your email address
3. You will receive an email in you inbox that will instruct you further

I hope this resolves your issue, if you have any other issues or would like to ask another specific question, please email us at support@outspark.com and we will be able to assist you further.

Thank you for your patience and support!

CSR_Cretz

[xtiannew]

after the new patch~ she cant log in game, even though she cant login forum either. her character is Xiaokuku, belong 2 account ncen@163.com. she can speak chinese, but i m sure we r italian ppl . so plz tell me the reason.