Xenclient.exe has encountered a problem

[AasemD]

As soon as the updating process start, It says processing... then I get this message saying "Xenclient.exe has encountered a problem and needs to close"

What does this mean, And what do I have to do to play?

EDIT: Also it says "Runtime error 217 at 00003316"

[kidkanada]

i have this same fricken prob its pissing me off man, idunno how to fix it SOMEONE HELP QUICKK:mad:

[krispon]

me too guys. anyone know what this is and how to fix it?

[Meowflames]

Mmm, me as well. I'm not sure exactly what the problem is either. I guess our best bet is to wait until a GM or Admin comes along and straightens this issue out... though they've got quite a handful of other bugs/issues too. >_< In any case, hope it is resolved soon.

[henzosan]

gm help us please!!!! dont sleep!! be awake!!! theres many of us colpaining here coz we want to play this game please serve us.

Name RADEON 7000 / RADEON VE Family (Microsoft Corporation)
PNP Device ID PCI\VEN_1002&DEV_5159&SUBSYS_001018BC&REV_00\4&82C770E&0&0008
Adapter Type RADEON 7000 AGP (0x5159), ATI Technologies Inc. compatible
Adapter Description RADEON 7000 / RADEON VE Family (Microsoft Corporation)
Adapter RAM 64.00 MB (67,108,864 bytes)
Installed Drivers ati2dvag.dll
Driver Version 6.14.10.6462
INF File atiixpag.inf (ati2mtag_RV100 section)
Color Planes 1
Color Table Entries 4294967296
Resolution 1024 x 768 x 60 hertz
Bits/Pixel 32
Memory Address 0xD8000000-0xDFFFFFFF
I/O Port 0x00009000-0x00009FFF
Memory Address 0xE1000000-0xE100FFFF
IRQ Channel IRQ 11
I/O Port 0x000003B0-0x000003BB
I/O Port 0x000003C0-0x000003DF
Memory Address 0xA0000-0xBFFFF
Driver e:\windows\system32\drivers\ati2mtag.sys (6.14.10.6462, 685.00 KB (701,440 bytes), 11/3/2007 8:13 PM)

[Mackanno]

Dude. Chill. As much as I want them to help. They are human and I'm 100% sure they are working top notch. I think they are setting up everyone to play up first before returning to our problems..

[Xylox]

yeh same here ppl...but before the update starts, it gives me

ur OpenGl should be 1.2 or more than that..check which one u have...the game might not function properly..continue anyways? whn i click yes, the update process start but closes in a sec or two.an i get the same msg u all do...

any advices ppl?

[kidkanada]

hmm how do i check if my video card has openGl 1.2, is it somethin i can download or wat?

[stackz]

hey is all you guys outspark launcher version 1.1.1???

[kidkanada]

im not sure if it is, is there a way i can get a 1.1.1 version launcher?

well when i go into I/Program files and stuff and to Outspark Launcher and i double click the .exe it opens and when i log in its liek its a obsolete version, how do i update?

[stackz]

that happens to me too for fiesta. now when i put in my info for sos it tries to update for a second in the top left it will say 1.1.1 i guess thats the launcher version but it says notice: log in and takes me back.

[kidkanada]

so does the game work for u now stackz? or do u know how to solve this problem?

[Xylox]

i dunno why the GM's aren't helping us here...

[kidkanada]

yea man idunno why, its retarded cuz liek you would expect them to help ppl play the beta liek yea, i hope it gets fixed soon cuz i wanna play lol cuz the game seems cool lol liek idunno if its the Outspark Launcher, or the SoS updater or OpenGl or wat liek hopefully they'll get around to this soon

[Xylox]

Well i've got sth here that'll interest u all...

Firstly, whn u download the SOS client, an obsolete version of Fiesta is also present with it..the client of SOS is completely fine..

Secondly, abt the problem stated in the topic i.e Xenclient.exe encountered a problem....i updated my driver...Updated meaning i just installed a newer version of the past one..like for instance...if u have an older version of a Radeon driver..install the driver of that same company or whtever...dun worry abt the openGL..just install the improved version of ur driver and the prob with openGL is automatically solved...

So whn i updated my driver, the game's runnin smoothly...we can clear these kinda things ourselves...so hope this helps u all...

[kidkanada]

i updated my driver, and it still doesnt work lol, anythin?

[AasemD]

I just updated my graphics driver, I guess it's time to redownload it, I just am a bit confident that it is still not going to work.

[Shiryou]

hmm how do i check if my video card has openGl 1.2, is it somethin i can download or wat?

http://www.outspark.com//forums/showthread.php?t=28453

[kidkanada]

YAY! thanks to whoever said i shud update my video card, and now that it is, thers another problem lol, my screen turns black after i log in, any help guys?

[Shahared]

The black screen problem is occuring to ALLOT of people. I assume it is a fault with the program itself, (could it be it is not fully compatible with the new OpenGL drivers it so desperately wants you to have?:p) but in any case the only solution is to wait till the GMs or CSRs give us a workaround or they update the game.....I know, it blows and is not what you want to hear, but I have been trying to help allot of people and this is the conclusion I have come to. (There is no sticky on the board for this problem yet but I am sure once the GMs and CSRs come back from the weekend they will likely make one:p)

[jiggyjosh]

i have the same problems

[Mackanno]

The black screen problem is occuring to ALLOT of people. I assume it is a fault with the program itself, (could it be it is not fully compatible with the new OpenGL drivers it so desperately wants you to have?:p) but in any case the only solution is to wait till the GMs or CSRs give us a workaround or they update the game.....I know, it blows and is not what you want to hear, but I have been trying to help allot of people and this is the conclusion I have come to. (There is no sticky on the board for this problem yet but I am sure once the GMs and CSRs come back from the weekend they will likely make one:p)

Weekend gone..still no help..they just work on making the game better and better. Pointless when 1/4 of the board can't get on it.

[Shahared]

Weekend gone..still no help..they just work on making the game better and better. Pointless when 1/4 of the board can't get on it.
Well, it's monday and what did you want, they should just magically fix it for you with a snap of their fingers? I am sure they are working on it, but figuring this stuff out can be frustrating and time consuming, especially if you don't know the cause. Which is why we need to help them out by giving them as much info as possible and being patient. And as far as 1/4 of the board not being able to play...your in the troubleshooting board....of course they can't thats what the board is for in the first place. I am ON SoS as I type and I can tell you there are plenty of people on. And about working on the game to make it better...are you serious....I should hope they are working on it to make it better...sheesh! Oh, and btw, what have you done to help out so far?

[kidkanada]

Shahred is right man, u hafta chill for sum time, yo anyone know how to update openGl ?, cuz i updated my video card, but idunno if its the same thin

[Shahared]

Shahred is right man, u hafta chill for sum time, yo anyone know how to update openGl ?, cuz i updated my video card, but idunno if its the same thin
Yes, updating your video card is the only way to get an up to date opengl driver. That said, if you are experiencing a runtime error 217 like the OP then you are likely not experiencing a graphics problem...if you are having the black screen thing, well this is an ongoing issue, but it's starting to look like it may be that many cards are simply incompatible with the game....Although DO NOT quote me on this as I have no idea, it's just a personal assumption. As far as the black screen error try to post more info like system information and run dxdiag or msinfo32 from your command prompt by pressing your system/windows key and r at the same time to open the prompt, then typing either dxdiag and enter for the direct x diagnostic tool, or msinfo32 for the windows system information info. This will allow you to answer any questions from GMs or CSRs about your system, and please use this info when posting about your problem. Also, be sure to explain the problem well. Most people just post "I cant get it to work, the screen goes black" or something, but a better way would be to post exactly when the screen goes black, at what point was the program running (update, login, loading screen, ingame etc.) and any other information you can provide about an error. As for the runtime error, a runtime error is an exception during the loading of a program (the runtime) and can be caused by many things, but in this case is most likely caused by a corrupt installation of SoS or a failure of the dlls it needs to install to be registered correctly with the OS. It can also be cause by a damage or incorrect registry, regional settings on your comp that are incorrect, or your windows OS is out of date...and you need to update it...Soooo up date your windows operating system using windows update or whatever its called now...which should be on automatically update anyway...and reinstall Sos. If that doesn't help then explain your problem in more detail with the above methods and be patient while the Outspark staff looks in to it...hope this helps:D

[rhcy66]

well...i post a thread that mentions the exact same thing of this problem that im currently having...and i cant believe it that soo many pplz even got the same probz...well i just hope the GMs can fix it though...knowing the pressure of the GMs to fix all players in the game suffering the same thing

[Rodaa]

actually the GM's arent the ones fixing the problems.

the CSR's will help you anyway they can while the developers will fix problems and add new things to the game

[rhcy66]

CSR?...not quite sure who they r though... (hahah my bad for not knowing my acronyms ^o^)

[Rodaa]

CSR = Community service manager, however some are also called CM's (Community Manager's) there pretty much the same thing.

They'll deal with any questions you have and will help in figuring out any problems running the game you may have

[rhcy66]

woah...okok...hahhaa thx Rodaa ^^...well now i just have to w8 for CSR to do their thing ^^...
anywayz....u seem like a CSR...hahaha ^^

[leithold12]

me too almost all of us haz dat..... took me 4 hours to download

[leithold12]

me too guys almost all of us has this encounter:(

[Faldoron]

ok but what do i do if my intel extreme graphics controller** driver is updated to the latest but im getting the same opengl 1.2 problem.... :confused::mad::confused:

[Meowflames]

http://img.photobucket.com/albums/v313/katz_fire980/Xenclient.png

If it helps any~ n_n;

[0rawrr]

Same here, guys.
As far as I know I have the latest driver for my graphic card.

[spikealex1]

I'm having the exact problem Xylox is having and its not fair!!!!!

[kinemu]

same thing here. by far SoS is the hardest game to play in my computer... hard to make it work i mean...

[NMiyo]

Same problem here. I have a GeForce2 MX 100/200, if that helps...

[Meowflames]

same thing here. by far SoS is the hardest game to play in my computer... hard to make it work i mean...


QFT. xD~

But I think our best bet is to wait until they update the installer (it might fix the problem-- maybe.) or the problem is pointed out and resolved. n_n;

[0rawrr]

Yeah.
It's a matter of time (:

[Xylox]

Same problem here. I have a GeForce2 MX 100/200, if that helps...
u have the same driver as mine..so go and read my post on teh 2nd page of this same thread...i've answered there..

[Xylox]

now i dunno i replied on teh 2nd page abt my prob and the solution to it..UPDATE ur driver to the same type of ur driver..and its better if u do the recommended one..dun wry abt the OpenGL...that problem will disappearwhn u update that...my game had been running smoothly enough but it was a bargain..cause both my comp and net speed r killin me...but i get over it...:mad:

[Xylox]

and same as everyone now..i've also got a problem...now at the login screen..i type the email and pass. and click login..the window disappears and instead of the game starting..the login screen comes again..and it keeps repeating..any help for me?

[link2chaos]

and same as everyone now..i've also got a problem...now at the login screen..i type the email and pass. and click login..the window disappears and instead of the game starting..the login screen comes again..and it keeps repeating..any help for me?

I experienced this problem before, then i tried to restart my laptop, Its works!!!

But my friend laptop/pc that have this problem cant start the game even if restart or re-install, im still trying to find a solution though

[kruggius]

Tento fazer loggin no jogo desde as 8 da manhã e nada !!!! Já se passaram mais de 12 horas e ninguem toma uma providência quanto a falha no carregamento do cliente.exe .....
Sacanagem !!!!:mad:

[Meowflames]

Uhm~ I did update my driver, but, it still didn't work. n_n; Maybe it's because it's pretty old. (NVIDIA Riva TNT2 Model 64) xD~

I would really appreciate it though if someone could confirm that anyone with higher authority has noticed this issue, or if there is already currently another solution out there that (might) work. Thanks in advance. <3

[snowfrost]

Here is the fix link

http://www.outspark.com/forums/showthread.php?p=277875#post277875

[Xylox]

hey all..no worries..well i think ur were right abt that restarting one..cause usually my comp is on 24/7 (mostly) so i had to change my kebored thsi morning..so had to turn it off..whn i started the game again..after the updates it was workin smoothly..:)

[TheFiesta]

Well guys im very new to this game and my bro downloaded it to his Laptop and im trying to get it. The same fricking message comes up if a GM comes PLEASE SOLVE OUR PROBLEM. Its very frustrating, im a software programer and have searched my logfiles, this hasnt helped a bit so now i know i gotta ask for some help! :eek:

[Xylox]

i dunno abt all this..cause i'm no computer whiz..just use logics..does any msg appear after u log in?

an give details everyone..so that whn the GM's look on this it'll help them more..

[rhcy66]

check the other Xenclient.exe thread Xylox....i wrote up the msg and possibly the details that is affecting...but i dunno...i just wrote up stuff i witness and wrote it down....see if anything would help ^^

[snowfrost]

just delete all of the Solitice information inside the outspark folder ... and reinstall ... worked for me

I tried to help others with how mine didnt work.. but im just guessing that it can be something wrong with any file... tried to help to see if it was just that file problem but guess not...

Reinstall ppl

[baconman70]

Ummm CSR means Customer service representative.... That is what I told someone while [CSR] Cretz was around and he said it was right.. lol :)

Anyways, where are you guys downloading openGl 1.2? I can't find it anywhere...

Edit: wow, I was on page 3 lol.

[AdnZz]

I did reinstall n restart.. i did alot but it still jumps out.I login in and came to the character choosing session.Once I clicked on the charc,it jumps out.Whereas,there another desktop beside me which is played by my friend.. it doesn't affect at all.How come these problems had been issued but there's no respond?

[Meowflames]

Wow, I never got to the Character selection/server selection screen~ Just as soon as I logged in and the patcher finished, the "Xenclient.exe has encountered a problem and needs to close..." window immediately surfaced. My other friend also said our Xenclient.exe files were exactly the same, and he was unsure as to why it wasn't functioning properly for my computer.

Quite frankly, I have no idea why no one has said a word (that being the higher-ups) about this at all. It's been going on for weeks. I really don't intend to come off as some impatient ingrate.. but I really wouldn't mind just maybe a post simply stating something along the lines of "We're working on it," or "We know," (both of which would suffice.) I don't mean to interrupt their work, but... wouldn't it be a better move to take just 5 seconds to post something along those lines?

It would create less confusion among the masses (who also share this common issue)... I hope. xD Well, at least it would make me feel like I'm -actually- hoping for -something.- Also, it may prevent some duplicate threads pertaining to the same issue at hand. =B Less clutter is always good~! n_n

[xye24]

Same problem here!!!!
Im so excited to play SOS but Xenclient has an error!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

[0rawrr]

Wow, I never got to the Character selection/server selection screen~ Just as soon as I logged in and the patcher finished, the "Xenclient.exe has encountered a problem and needs to close..." window immediately surfaced. My other friend also said our Xenclient.exe files were exactly the same, and he was unsure as to why it wasn't functioning properly for my computer.

Quite frankly, I have no idea why no one has said a word (that being the higher-ups) about this at all. It's been going on for weeks. I really don't intend to come off as some impatient ingrate.. but I really wouldn't mind just maybe a post simply stating something along the lines of "We're working on it," or "We know," (both of which would suffice.) I don't mean to interrupt their work, but... wouldn't it be a better move to take just 5 seconds to post something along those lines?

It would create less confusion among the masses (who also share this common issue)... I hope. xD Well, at least it would make me feel like I'm -actually- hoping for -something.- Also, it may prevent some duplicate threads pertaining to the same issue at hand. =B Less clutter is always good~! n_n



I agree with you.
We just need a little post or something (:

[sir-link]

good then we all have the same damn problem, well thats just fcking great now isn't it lol. have the admins. said anything about this problem yet???

[Meowflames]

xD~! Glad to see you're quite the optimist Sir Link. =P

And no, not a word as far as I know. o_o;;

[0rawrr]

Optimism isn't working over here, so yeah xD
A week now, I think.
Wait and wait :)

[sir-link]

xD~! Glad to see you're quite the optimist Sir Link. =P

And no, not a word as far as I know. o_o;;
hahahaha, thank you lol

[xye24]

GM's arent helping us....!!!!! damn..

[emokidz143]

hey dude....can u help me to update my drivers for radeon 9200 ..??
i dont know how to update....
please...

[Resyn]

Alright guys for all you experiencing open gl issues, the gms have already answered your question if you can read the troubleshooting page. -.- All you need to do is update your driver to the MOST CURRENT ONE!!!! This solves open gl problems and black/white screen backround in game. If you need to update your driver, go to the free download page and click one of the graphic cards. If your driver is the most updated driver but it still does not work, it is probably not supported by Secret of the Solstice/ Outspark. So i repeat, if you have open gl or log on issues, update your driver or by a new graphic card. If it does not work then install a new supported graphic card like nvidia or if all else fails, buy a new computer.

[0rawrr]

Well, Resyn.
I think most of us HAVE already done that.
At least, I have... and I just can't play...
The solution is buying a new computer? ._. hm right, that's the easy way out, but not the correct one.

[Tsukalik]

I got the same problem, only without the black/white screen. When I finished up the patching, it just sent this up:

http://img.photobucket.com/albums/v237/ANFINITI/untitlederrorz.jpg

[TheCretz]

I apologize for the frustration this has caused. We have received reports of this happening and are currently investigating the matter. We are expected to resolve this issue in the near future. In order to best resolve your issue, we would appreciate it if you could provide us with the following:

1) Your complete computer specifications including your Operating System, Video Card, RAM, and CPU
2) Your Internet Connection speed
3) A screenshot if possible of the error message
4) Your Outspark.exe log file attached to the email

By default, this file is located at

C:\Program Files\Outspark\Launcher\outspark.exe

If you for some reason are unable to obtain any of these details, just provide us with partial information if you can. Your information will help us locate the problem and solve the issue faster. Please email these details to support@outspark.com and we can then provide this crucial information to our developers to accelerate our progress towards an eventual resolution.

Thank you for your patience and understanding in the matter.

CSR_Cretz

[shishio90]

This xenclient problem make me cannot play this game..
i did not play this game for a 2weeks time and i want to play this game damn much!!GM please help...:(

[Rodaa]

read the post above you >>

[shishio90]

too much talk diz one!
think u good?annoying....

[Strodias]

too much talk diz one!
think u good?annoying....

At least he can speak english. <_<

[dnycee]

i had the same problem as everyone else on this thread. what i did was uninstall anything related to this game.. outspark, fiesta, sos. then i reinstalled sos and voila everything works again

[wolfscout]

I gust made my acont and im not abul to playe because i havent goten the dounlaod code yet :(

[wolfscout]

and i have bine wating for 4 dase now:mad:

[Meowflames]

and i have bine wating for 4 dase now:mad:

xD I've been waiting ever since closed beta was closed. =P

And I've tried uninstalling & re-installing multiple times before (perhaps around 5 times now) and to no avail. I guess I don't mind waiting some more. :d

[bilbov]

guys who are having problems still should go to the previous page. read the comment from the gm and do what he tells you to "dumb butts!!!!"

[mtdrcks]

hmm...i not sure if i have the same problem as everyone else....but when i fffffiiiiiinnnnnaaaaaalllllllllllllllyyyyyy got the new batch of updates downloaded....i get to the server select section....pick adeline....and then i get teh xenclient.exe has encountered a problem and needs to close.
EVERY SINGLE TIME! i mean im not saying this is on the top of the gm/cm's list...but im close to becoming a disciple...and i really wanna play! im currently downloading the game for the fourth time...so ill keep ya updated. ): :/

[angelana]

i have the same thing. Please help!!!

[Murdock]

Please post your PC specs. Without your spec it is hard for us to help. Also you can always contact Customer Support. They can assit you with everything thru email. Go the Help link in upper right hand corner or my Sig.

CPU:
Memory:
HDD Space:
Video Card:
Desktop or Laptop:
Wireless or Wire:
Internet type:
Last Know date and time of error:

Thank you,

[laureleigh35]

same here to

[lalacrazy]

im having same problem xen client has encountered a problem and needs to close this has been happening for 5 weeks now hope it gets sorted out soon plzzzzzzzz it drives me mad having to keep logging in i cant aoe or anything at the moment cause i d/c without warning n end up killing ppl on the map sorry if i killed ya when i d/ced but this xen client thing needs to be sorted out quickly

[deadlysoul16]

I had the same problem but it fixed after i uninstalled the game from control panel.add/remove programs after uninstalling I went to C:\Program Files and i deleted the outspark folder then i went to start > all programs > Accessories > System Tools and open disk clean up after it scans check that temporry internet files is checked. Then after that is done I restarted the computer. then I downloaded and installed the lastest download from the soltice page. and I didn't get that anymore. I got that problem down.... now i need help with my characters when i choose my character all i see is 3 green squares and thats it i can stilll hear the music and other players spawning thiss sucks i want to play really bad plz help anyone.. GM?

[kingkee]

i had the same problem, and what i did, i uninstalled the game (remove program) then, used the last client i downloaded (1.27 i think), then, reinstalled the game, and let it DL the patch again, then it worked!!!

[flamewarrior9]

i have the same problem! this is crazy and its during christmas too! i cant do the event..

[lalacrazy]

well guys thanks for advice i have done all of the above n still get the same problem xen client has encoutered a problem n needs to close its crazy its happening all the time now in 1 hour every 2-3 mins it happened the xmas maps are really bad for this as well never gonna get these darn raindeers at this rate plzzzz help me

[MasterX182]

i need help with the client cuz mi computer delated cuz things is a virus :S

[wardomic]

I'm going to guess you are using Norton? Sometimes after updating the game the modifications it makes to one of the files alerts your antivirus. It's a false reading. If possible try to use your antivirus to retrieve the removed executable. If you can't then i'm afraid you will have to reinstall.

[shadowblaze1_1]

I've had that same problem here too for months on end. I can download the whole entire thing, and then right as the black box is coming up and the last little sentence appears to get me into solstice, it crashes and says it's encountered a problem, and needs to send an error report. But no matter how many error reports I send over the course of months, nothing is ever resolved.