How long before I get a response on a submitted ticket??

[tarugo]

It's been like 2 weeks already and I still have to get a response for a ticket I submitted last Nov 30.

Issue: 30 day mini-houses are not actually 30 days but only 15 days!

Yup, I purchased a 30 days mini-house only to open it and see it's meant only for 15 days. Else, I would not waste sparkcash for only a 15 day mini-house. George Bush style marketing. :mad:


Outspark Support <ticketing@outspark.com> to me
show details Nov 30

Your Ticket has been received and a member of our staff will review it and reply accordingly. Listed below are details of this Ticket. Please make sure the Ticket ID remains in the subject at all times.

Ticket ID: DEK-695791
Subject: Misleading info on mini-houses
Department: General
Priority: Default
Status: Open

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Do I need to submit another ticket to complain about a ticket not being looked into??:mad:

[Jhanniss]

I would visit the forum list of GMs/CSRs and just give a PM to one of them to inquire on if its being updated/worked on or not.

[wangfu85]

wud you do is this

EMAIL: <ticketing@outspark.com> and put in the header complain or problem; i.e.: RE: Complain. Put your concerns into email and send away.