The-Sakura
02-04-2008, 09:49 PM
Well, reading many errors on the forum I realized that I have encountered virtually all of them, and found a way around them.
The First thing I want to say is that if you find yourself getting extreamly mad and/or Frustrated, you really should just take a quick 5 minute break to calm down before trying to tackle the problem again.
It does wonders.
Please remember, I am not a mind reader, nor am I at your computer. I can't see what you have, the only information I have is what you tell me. The more details, the better.
If you need some help, and a GM/CSR is not replying to your messages, try sending me one. I will then send you a message back with what I did for this problem (or I never found it, not too likely) and I will post your problem and the solution I found under here, so that people can over time use this as a general reference guide.
If I can't help you with your problem, and you solve it, PLEASE message me the solution so I can post your problem and your solution here.
Note: In-game problems and sparkcash issues are in the next post- Jump down there if you are having one of those problems.
Thank You!
~~~~~~~~~~~~~~~~
Useful Links:
Patch Problems: http://www.outspark.com/forums/showthread.php?t=31539
For having issues with patch, manually install them from here.
The Game: http://www.outspark.com/fiesta/download_requirements
If you need to re-install, here is the link.
Password Problems: http://www.outspark.com/user/password
Go here if your username/password is incorrect (Error 401)
Game Bugs: http://www.outspark.com/forums/forumdisplay.php?f=90
A list of known bugs, go there to check the status of bugs before reporting them.
Reporting bugs: http://www.outspark.com/forums/forumdisplay.php?f=27
Hand-in-hand with the one above, if your bug is not listed, report it!
E-Mail Verification: http://www.outspark.com/forums/showthread.php?t=37712
Everything you need to know about that tricky e-mail you aren't getting!**
** There is currently a bug regarding them. Please read below if you are not getting the e-mail.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Screenshots are VERY USEFUL to have, as if I can actually SEE the problem that you are having, I can help out a lot more then if you simply describe the problem.
How to take a screenshot: First hit Prt. Screen, or Print Screen, or however your keyboard has it. Next, open up a graphics application, (Such as Paint or Gimp) and go to Edit, Paste. You then have your picture. You can then either crop it down a bit, so it shows only the error (If your not sure about this, it isn't needed), or just save it. Save as either a Bitmap (So I can see a pixel by pixel resolution of the problem) or as a JPEG. (do this for large picture where detail isn't really needed) Following that, go to a (Preferably free) image hosting website (imageshack.us, photobucket.com, etc.), and upload it from your computer. Then go to the "show picture on a forum" option (or something like that, try to avoid thumbnails), copy what is shown, and paste it into a post on the forums. By doing this, I can clearly see what is wrong.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Database of Log-in problems:
Unable to connect patch server: <urlopen error (10061), 'connection refused')-You are being blocked somewhere along the line by firewall, anti-virus, or router settings.
Firewalls can block the port Fiesta uses
Anti-virus blocks the program from accessing the internet
Router can block internet activity at the digression of the person who owns it.
Any one of them is powerful enough to stop connection, and generate that message.
One last possibility- if you already have the patches for the game, simply hit ok and ok on the next one that shows up, and you could be able to enter your username and password as normal, and log in normally. It has happened to me, got on fine and bug-less.
Note: You may have some other message, such as <urlopen error (10104,) 'getaddrinfo failed')> - Manually get the patch if this is the case, then follow the directions above for logging in.
The 401 error means that your SparkID and password combination were incorrect. If you believe that you are inputting your correct information and yet you are still unable to log in, I would like to let you know that you can reset your password by following these steps:
1. Go to http://www.outspark.com/user/password
2. Type in either your Username (for the account) or your email address
3. You will receive an email in you inbox that will instruct you further
:From CRS Cretz's thread on the 401 error. Also known as the username/Password incorrect problem.
Error Message 412: If you have gotten this error message, it means that you are attempting to run an old version of Fiesta. While some of you (even me) have tried to simply go and play the game without checking for patches, it can become a problem. First try closing the launcher, then re-opening it to have the launcher automatically search for updates. If this fails, go and manually install the patches ( http://www.outspark.com/forums/showthread.php?t=31539 ), and try again. If this still fails, send me a message please.
Fiesta At school: Some of you may have tried to access Fiesta at school (First of all, you SHOULD be studying >.<) and have found it hasn't worked for you. The reason for this is one that is unfortunately not possible to get around: The schools firewall is blocking you. Schools block various ports that carry various pieces of data, and the port the Fiesta uses is one of the ones that is blocked. Either that, or it thinks Fiesta is a virus, and blocks it. (Most likely a port issue)
http://www.outspark.com/forums/showthread.php?t=16984 Alright, So I was a bit lazy with this one. This is the missing apps.config solution, and the reason it is in a link form instead of me quoting the solution is it is fairly long and involved, and would be best if you went there to read it.
Once again, sorry that I can't copy it over here.
Strange Error: "¿¡•¯" - Some of you, when trying to play Fiesta for the first time, may encounter this error. It appears as if this errors occurs when your graphics card is unable to support Fiesta- If this is the case, please check what card you have, and what the system requirements for Fiesta are. Also, this is caused by not having the most recent DirectX drivers- download them, and try again.
500 : Unknown Error : Corrupt XML returned from server. One possible solution is to uninstall and reinstall the game. This seems to work for some people, try it and contact me if it does not work please.
For Explorer, open your browser, click on TOOLS then INTERNET OPTIONS. From there you should see boxes for DELETE COOKIES, CLEAR HISTORY, etc. depending on your version. Don't bother looking for a single cookie - delete them all. They are merely snapshots of places you've been, intended to make the pages previously visited load faster. But they do take up space and can cause issues, so I would wipe them all out.
Thank you Serric on another reason why logging on may not work. Odd, but deleting your cookies does seem to work on the occasion.
Attention OUTSPARK Users.
Recently, OUTSPARK has placed a regional restriction for players in some areas of the world due to the existence of a version of the game for their regional market.
The error you may receive if you are within one of the restricted regions is either, depending on your region:
Error 403: This version of Fiesta is not available for use in your region. Please visit http://shine.gtgame.com.cn/ to download a local copy.
or
Error 403:This version of Fiesta is not available for use in your region. Please visit http://fiesta.runup.com.tw/ to download a local copy.
This restriction is not an attempt to discriminate on the restricted users, but to inform the users of their own localized service. This regional restriction is only in effect for certain global regions. We apologize for any inconvenience this may cause to the affected users.
Thank you [GM]Steam on this!
This is the error for out of service area Error message- If you get this error, then please follow the directions about to fix.
If you do not understand the language it is in, I can't really help with that- Sorry!
Hey Sakura,
Nice job rocking the Troubleshooting section. Regarding the Validation issue, it's a known issue right now that we're addressing privately via email and PM. Some users who are not getting verified automatically require being manually verified.
Please have them contact support@outspark with the following:
OutsparkID:
Email Address for the Registered Acct:
It's an issue that can only be resolved internally... and although we really appreciate you trying to help them, it may be steering them in the wrong direction. Thanks!
CSR_Cretz
A private message Cretz sent to me, regarding why some of you are not receiving validation e-mails.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
~Feel Free to post suggestions! I listen to them really well!~
If you feel that this is a very good thread, help add to its reputation by clicking on the silver scales at the bottom of the post.
The First thing I want to say is that if you find yourself getting extreamly mad and/or Frustrated, you really should just take a quick 5 minute break to calm down before trying to tackle the problem again.
It does wonders.
Please remember, I am not a mind reader, nor am I at your computer. I can't see what you have, the only information I have is what you tell me. The more details, the better.
If you need some help, and a GM/CSR is not replying to your messages, try sending me one. I will then send you a message back with what I did for this problem (or I never found it, not too likely) and I will post your problem and the solution I found under here, so that people can over time use this as a general reference guide.
If I can't help you with your problem, and you solve it, PLEASE message me the solution so I can post your problem and your solution here.
Note: In-game problems and sparkcash issues are in the next post- Jump down there if you are having one of those problems.
Thank You!
~~~~~~~~~~~~~~~~
Useful Links:
Patch Problems: http://www.outspark.com/forums/showthread.php?t=31539
For having issues with patch, manually install them from here.
The Game: http://www.outspark.com/fiesta/download_requirements
If you need to re-install, here is the link.
Password Problems: http://www.outspark.com/user/password
Go here if your username/password is incorrect (Error 401)
Game Bugs: http://www.outspark.com/forums/forumdisplay.php?f=90
A list of known bugs, go there to check the status of bugs before reporting them.
Reporting bugs: http://www.outspark.com/forums/forumdisplay.php?f=27
Hand-in-hand with the one above, if your bug is not listed, report it!
E-Mail Verification: http://www.outspark.com/forums/showthread.php?t=37712
Everything you need to know about that tricky e-mail you aren't getting!**
** There is currently a bug regarding them. Please read below if you are not getting the e-mail.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Screenshots are VERY USEFUL to have, as if I can actually SEE the problem that you are having, I can help out a lot more then if you simply describe the problem.
How to take a screenshot: First hit Prt. Screen, or Print Screen, or however your keyboard has it. Next, open up a graphics application, (Such as Paint or Gimp) and go to Edit, Paste. You then have your picture. You can then either crop it down a bit, so it shows only the error (If your not sure about this, it isn't needed), or just save it. Save as either a Bitmap (So I can see a pixel by pixel resolution of the problem) or as a JPEG. (do this for large picture where detail isn't really needed) Following that, go to a (Preferably free) image hosting website (imageshack.us, photobucket.com, etc.), and upload it from your computer. Then go to the "show picture on a forum" option (or something like that, try to avoid thumbnails), copy what is shown, and paste it into a post on the forums. By doing this, I can clearly see what is wrong.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Database of Log-in problems:
Unable to connect patch server: <urlopen error (10061), 'connection refused')-You are being blocked somewhere along the line by firewall, anti-virus, or router settings.
Firewalls can block the port Fiesta uses
Anti-virus blocks the program from accessing the internet
Router can block internet activity at the digression of the person who owns it.
Any one of them is powerful enough to stop connection, and generate that message.
One last possibility- if you already have the patches for the game, simply hit ok and ok on the next one that shows up, and you could be able to enter your username and password as normal, and log in normally. It has happened to me, got on fine and bug-less.
Note: You may have some other message, such as <urlopen error (10104,) 'getaddrinfo failed')> - Manually get the patch if this is the case, then follow the directions above for logging in.
The 401 error means that your SparkID and password combination were incorrect. If you believe that you are inputting your correct information and yet you are still unable to log in, I would like to let you know that you can reset your password by following these steps:
1. Go to http://www.outspark.com/user/password
2. Type in either your Username (for the account) or your email address
3. You will receive an email in you inbox that will instruct you further
:From CRS Cretz's thread on the 401 error. Also known as the username/Password incorrect problem.
Error Message 412: If you have gotten this error message, it means that you are attempting to run an old version of Fiesta. While some of you (even me) have tried to simply go and play the game without checking for patches, it can become a problem. First try closing the launcher, then re-opening it to have the launcher automatically search for updates. If this fails, go and manually install the patches ( http://www.outspark.com/forums/showthread.php?t=31539 ), and try again. If this still fails, send me a message please.
Fiesta At school: Some of you may have tried to access Fiesta at school (First of all, you SHOULD be studying >.<) and have found it hasn't worked for you. The reason for this is one that is unfortunately not possible to get around: The schools firewall is blocking you. Schools block various ports that carry various pieces of data, and the port the Fiesta uses is one of the ones that is blocked. Either that, or it thinks Fiesta is a virus, and blocks it. (Most likely a port issue)
http://www.outspark.com/forums/showthread.php?t=16984 Alright, So I was a bit lazy with this one. This is the missing apps.config solution, and the reason it is in a link form instead of me quoting the solution is it is fairly long and involved, and would be best if you went there to read it.
Once again, sorry that I can't copy it over here.
Strange Error: "¿¡•¯" - Some of you, when trying to play Fiesta for the first time, may encounter this error. It appears as if this errors occurs when your graphics card is unable to support Fiesta- If this is the case, please check what card you have, and what the system requirements for Fiesta are. Also, this is caused by not having the most recent DirectX drivers- download them, and try again.
500 : Unknown Error : Corrupt XML returned from server. One possible solution is to uninstall and reinstall the game. This seems to work for some people, try it and contact me if it does not work please.
For Explorer, open your browser, click on TOOLS then INTERNET OPTIONS. From there you should see boxes for DELETE COOKIES, CLEAR HISTORY, etc. depending on your version. Don't bother looking for a single cookie - delete them all. They are merely snapshots of places you've been, intended to make the pages previously visited load faster. But they do take up space and can cause issues, so I would wipe them all out.
Thank you Serric on another reason why logging on may not work. Odd, but deleting your cookies does seem to work on the occasion.
Attention OUTSPARK Users.
Recently, OUTSPARK has placed a regional restriction for players in some areas of the world due to the existence of a version of the game for their regional market.
The error you may receive if you are within one of the restricted regions is either, depending on your region:
Error 403: This version of Fiesta is not available for use in your region. Please visit http://shine.gtgame.com.cn/ to download a local copy.
or
Error 403:This version of Fiesta is not available for use in your region. Please visit http://fiesta.runup.com.tw/ to download a local copy.
This restriction is not an attempt to discriminate on the restricted users, but to inform the users of their own localized service. This regional restriction is only in effect for certain global regions. We apologize for any inconvenience this may cause to the affected users.
Thank you [GM]Steam on this!
This is the error for out of service area Error message- If you get this error, then please follow the directions about to fix.
If you do not understand the language it is in, I can't really help with that- Sorry!
Hey Sakura,
Nice job rocking the Troubleshooting section. Regarding the Validation issue, it's a known issue right now that we're addressing privately via email and PM. Some users who are not getting verified automatically require being manually verified.
Please have them contact support@outspark with the following:
OutsparkID:
Email Address for the Registered Acct:
It's an issue that can only be resolved internally... and although we really appreciate you trying to help them, it may be steering them in the wrong direction. Thanks!
CSR_Cretz
A private message Cretz sent to me, regarding why some of you are not receiving validation e-mails.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
~Feel Free to post suggestions! I listen to them really well!~
If you feel that this is a very good thread, help add to its reputation by clicking on the silver scales at the bottom of the post.