View Full Version : fiesta wont work on my computer anymore now.....
alibaba0wnz
02-21-2008, 08:20 PM
fiesta just updated on my computer and now something called x-trap is on my computer and it wont let me delete it. and it wont let me play fiesta.
and when i delete it it says i half to have it to play fiesta.....apparently im gonna have to quite fiesta if no 1 knows how to solve this problem:mad:
Jehobith
02-21-2008, 08:50 PM
I am having the same problem!
http://i96.photobucket.com/albums/l195/serithica/fiestatrouble.png
alibaba0wnz
02-21-2008, 09:00 PM
i pay alot for fiesta stuff and now that this update comes up i cant play anymore.
alibaba0wnz
02-21-2008, 09:02 PM
fiesta has been the #1 online game ive played so far and its starting to tick me off that i cant play.
alibaba0wnz
02-21-2008, 09:04 PM
well if any GM's can tell me how to solve this problem just send message or something please....
Jehobith
02-21-2008, 09:09 PM
I got this from the "Known Issues" thread
X-Trap Compatibility Issue [Pending]
--------------------------------------------------------------------------------
Issue: X-Trap Compatibility Issue
Status: Pending
Progress: Currently in QA testing
Description: X-Trap compatibility window prevents log-on. X-Trap is currently being tested for compatibility and other issues.
--------------------------------------------------------------------------------
Last edited by GM_SnakeEyes : 01-10-2008 at 12:05 PM.
well according to this. since it was last edited on 01-10-2008 this has been a problem for sometime now. This is the first time i have had this problem myself and seen this before. How can we fix this? Or get around it so we can log in ?
crystalorbie
02-21-2008, 09:52 PM
They removed it awhile ago because everyone was complaining, but they brought it back today in that latest patch...
All it did so far to me was slow the reaction time between keyboard press and resolve of the action taken. (heal now takes like 1.5 seconds to resolve, while enemies can continually hit like 2-3 times more by then, so clerics watch it)
I fear that Northern Arizona University's network access is going to be a pain in the butt soon and block my internet access soon, I'm really surprised it hasn't done so already.
BladeOfLight16
02-21-2008, 11:30 PM
Created a new topic for this, as my bug seems to be different, but for continuity in the thread, here's the text of my original post:
As of the newest update, whenever I get past the Outspark Loader, I get the blue screen of death and the entire computer crashes and reboots. I tried reinstalling the whole of Fiesta, and I've had no luck, so I suspect it's an internal problem with Fiesta. So apparently, unless this is fixed, I will have to quit playing Fiesta.
Running:
-Windows XP (SP2, I think. Latest one, whatever it is. I update when it comes out.)
-IE 7.0.5730.11
-ATI Radeon Xpress 200M Series
-Otherwise meeting minimum system requirements
Look. I can understand wanting to prevent cheating, but using some other crappy product that doesn't even work isn't the answer. >_> Design your OWN cheat protection and build it in. It isn't worth ruining ALL the legitamate players' experiences to guard against a few idiots.
snog87
02-21-2008, 11:47 PM
This is happening to me as well:mad:I'm really angry because i can't play fiesta and i might have to quit:(What if the whole population of Fiesta quits??? Think about it Outspark...You need to remove X-Trap and work on your own cheat protection.
(Proof)
http://i268.photobucket.com/albums/jj22/snogry/yrgfuhsuyrg1221.jpg
yuki_mura
02-22-2008, 07:33 AM
my Xtrap said "CODE_FIELD [02-0300-00000000-031] It must be run with System admin account."
help T-T
i even cant reinstall the new patch 1.2.79
T-T
mine : windows XP
memory 1 Gb
inet speet 10.0Mbps
NVIDIA GeForce FX5200
Jhanniss
02-22-2008, 07:55 AM
my Xtrap said "CODE_FIELD [02-0300-00000000-031] It must be run with System admin account."
help T-T
i even cant reinstall the new patch 1.2.79
T-T
mine : windows XP
memory 1 Gb
inet speet 10.0Mbps
NVIDIA GeForce FX5200
It sounds like you need to be the main account on the Windows program to use it account to that. If your Windows has several user accounts, you will need to be on the main one (Admin).
dzafa
02-22-2008, 08:30 AM
Me too have this problem,since x-trap install I can play just for few min.then my windows(xp 32bit)crushes!I really love this game, and now just cant play it .Not using any third party programs(or maybe are... if Firefox is counted as one),only can imagine what is a bot,and now my sistem is jeperdise by that x-trap .
I have 2G RAM ,3Ghz Pentium 4, cable wire 512 and never have a lag (before x-trap).
What I see on this forum is is that admins. are deleting a lot of posts relating x-trap, trying to reduce bad picture on x-trap, and by that action mitigate the number of people affected by this problem.This is not helping - closing your ayes in front of the problem is not solving the problem.
Outspark should consider that this "safety tool" may cost them a lot of fans, and possible stop of future fan growth.
Hope that admins wont delete this post too.
alibaba0wnz
02-22-2008, 01:44 PM
fiesta their is enough proof your new x-trap is messing up fiesta for people.
ive spent over 60$ on fiesta stuff and unless u get rid of x-trap its all gone to waste for me. wasted all my money for nothing.
so PLEASE get if of x-trap PLEASE!!!!
Sazuna
02-22-2008, 03:04 PM
This is happening to me too? How do we stop this?
Oirasse
02-22-2008, 03:09 PM
I just got the same problem. Everything was fine yesterday when I installed the new patch, but today, my computer suddenly kicked me off with that xtrap. Now I can only log in for about 30sec after I relog into my windows account before I get d/c'ed again. I hope they can fix this problem... if not, please remove it...
Interestingly though, I didn't have any problem with xtrap last time... so why am I having this problem now?
Edit:
I swiped my computer and then restarted it. The game works fine now... But still want to know, what happened??
¤Zodiac¤
02-23-2008, 06:17 PM
I cannot play simply becuase I must be a admin and in my situation it is not possible for me to become or log in as a admin for security reason, thus until this xtrap is removed or modified I will not be able to play, this is just one complaint from me but it is not the only one of its kind I have seen many a players complaining, I don't know what your intentions are but please remove this to prevent many people from not being able to play
bloodbrothers
02-23-2008, 08:00 PM
i have the same thing its so annoying
Bufferie
02-23-2008, 08:09 PM
I've encounter exactly the same issues as well. I'm forced to frequently restart my com when the game crashes. Can we get a better software rather than x-trap??
GMs pls kindly look into this problem.
The affected community will appreciate alot, thank you.
1ch1go
02-23-2008, 09:47 PM
well i dont really know if this is the same problem but i can get in the game with my mole char but i cant get in to the game with my main char lvl 32cleric like it logs the char in but then it just freezes on me and i do crt alt dele and the games on not responding so is this got to do with X TRAP?
lui905
02-24-2008, 07:57 AM
yes it happened to me i reintalled it and now i got a bigger prolbem if i check on my stuff like music icon on the down right i see x-traap and i never downloaded it and it makes my computer go blue screen then crash
Jhanniss
02-24-2008, 08:46 AM
What I see on this forum is is that admins. are deleting a lot of posts relating x-trap, trying to reduce bad picture on x-trap, and by that action mitigate the number of people affected by this problem.This is not helping - closing your ayes in front of the problem is not solving the problem.
Outspark should consider that this "safety tool" may cost them a lot of fans, and possible stop of future fan growth.
Hope that admins wont delete this post too.
No, what they (the CLs) are trying to do is reduce the clutter from the people to ignorant to post in the 20+ X-trap threads already out there. The last thing we need is 20 more because people are to lazy to post in the appropriate threads.
I love it when people color the situation wrong. I hate having to correct folks but it seems I have to do such on a daily basis since the masses posting are getting more and more devoid of common sense.
Debello
02-24-2008, 09:05 AM
I payed oo much damn money not to be able to play i'm waisting my last days of my lvling pack take of x-crap or give me a refund on my purchase
Jhanniss
02-24-2008, 09:13 AM
Folks may wish to brush up a bit on their reading too since we're on the topic of such.
http://www.outspark.com/legal
People skip over this stuff way to often for their own good. Seriously, go read it. It'll do you some good.
TomatoEgg
02-24-2008, 10:59 AM
x trap program really lousy
dont get it why outspark put back x trap after so many complaint
game guard much more better then x trap
Phewnie
04-02-2008, 12:48 AM
i agree x-trap has been messing around with us if x-trap iss suppossed to be sooo goood than why do they say that it sucks
Terranwolf
04-02-2008, 07:55 AM
my Xtrap said "CODE_FIELD [02-0300-00000000-031] It must be run with System admin account."
help T-T
i even cant reinstall the new patch 1.2.79
T-T
mine : windows XP
memory 1 Gb
inet speet 10.0Mbps
NVIDIA GeForce FX5200
Please run the game on an account that has Administrator privileges.
x trap program really lousy
dont get it why outspark put back x trap after so many complaint
game guard much more better then x trap
I wouldn't say that. If OS had gamegaurd, you guys would all complain about the horrible lag that GG causes since it injects itself into every single process. Trust me. Xtrap isn't bad at all.
GaaraPajama
04-03-2008, 06:29 PM
man X trap is really starting to bother the players ... we really need to get rid of it Go here to find out more on the reasons http://www.outspark.com/forums/showthread.php?t=60622
islam19
04-26-2008, 12:16 PM
hi guys plz im a new player why fista dont work on my pc i download it from the site and i have directX 9.0 but it not responding i donno why plz alittle help :)
forgotten.memories
05-01-2008, 09:55 PM
omg that happened to me to!!! and i dont no how to fix the problem and i cant even play it!!!!!!!!!!!!!!!!! :(
mytus123
05-25-2008, 02:38 PM
i carnt go on admin account because my dad will not tell me the password but i have played it many times before this. i dont see what the problem is with not using adim acc???? its really anoying i just wana play fiesta!
Ryokosha
05-26-2008, 02:26 AM
You need admin rights to run x-trap because it checks your system information. If your dad isn't giving you the password ask him to enter it and run Fiesta and after it you log out again...
There's no other way right now.
And if your dad doesn't want you to use admin mode at all he probably wouldn't want some program to check the system information to begin with, then it can't really be helped. :-/
l23456lol
07-06-2008, 01:50 PM
I keep getting this strange message. It says "CODE_FIELD [30-0400-00000000-205]
The game execute file is not normal or an abnormal memory access has been detected."
How do i fix this problem? i really want to play Fiesta. =[
Ryokosha
07-07-2008, 02:02 AM
Try reinstalling it and make sure when you run it you don't have any other unneeded programs running.
lukaboom
07-08-2008, 09:01 PM
it wont let me log in u know the little sign isn't lighting up any more so i cant log on! why ois this and how can i fix it
Ryokosha
07-09-2008, 12:48 AM
If you can't press the login button it means that patching hasn't finished yet. Doesn't it display at the buttom of the window the progress of the patch download if you wait a bit? It the patch download stands still or is buggy, use the manual patch.
DGenesis
07-09-2008, 08:58 AM
Well today, theres no such thing. We get a XML error from the server.
aaron8913
07-10-2008, 08:26 AM
OK, this just prob. happend because you have linux, or windows vista.
These computer software run much differntly that either windows or apple.
Just try uninstaling fiesta. shutdown your computer wait 30sec. reload then re-download fiesta. if prob. still occurs. It's prob. an Admin update glitch.
Please be patient and the problem will be fixed soon. if not try doing what I said. ^^
Have Fun Playing Fiesta!
sweetcandy3
10-07-2008, 10:14 AM
OMG same thing! I dont get why the stupid staff put X-trap back on the game! ERRR get rid of it!
twenty99
10-29-2008, 12:01 PM
ever since the patch i go to log in and xtrap comes up the game loads i go to sign in the servers and lough and behold my mouse curser wont move i exit game and it still wont. my pc is not froze just my mouse.i have to restart to get my mouse to work
fatalrob0t
10-30-2008, 03:23 PM
Folks may wish to brush up a bit on their reading too since we're on the topic of such.
http://www.outspark.com/legal
People skip over this stuff way to often for their own good. Seriously, go read it. It'll do you some good.
The problem is that they keep churning out goodies and don't actually fix the problem at hand, which is being unable to play AT ALL. My computer shuts down, fully half of the fiesta population has the same problem. What greets my screen when I come on? Volcano house. Nice. That's a solution.
I know their jobs are tough, I know this, but when people can't even play and you're basically puting anti-hacker malware on a person's computer you're treading into the realm of complete idiocy. Get rid of it, guys.
oddarkness
01-24-2009, 07:47 AM
same here im so dying to play but i cant
clericon
01-30-2009, 05:03 PM
someone can help me I can say where or under what Mede page that can not go
aznlaoboy
02-01-2009, 08:05 AM
My X-trap said some thing about Worms, TRojans , bugs ECT. cant remenber .. but now i cant even play . the login sceen pops-up i can enter my name and PW but after that theres no loading screen like normally....Wat happen ? should i uninstall and install again ?
happeh_kittieh
02-21-2009, 02:25 PM
same here. the error code is 02 0300 00000000 503 and it wont let me log onto fiesta at all like the starting screen comes but he n another window pops up saying there was an error with my computer. i tried restarting and even re downloading it but none of them works. i really like this game but now i cant get on it and it saddens me to know i wont be playing it for long time either. i miss playing fiesta :(
jumpchao150
02-22-2009, 12:41 PM
mabe its couse ur copputer is a peice of crap
andanion2211
03-19-2009, 07:13 PM
i pay alot for fiesta stuff and now that this update comes up i cant play anymore.
ya same here
andanion2211
03-19-2009, 07:16 PM
It says that i have a hacking soft where up but i don't and i cant play because it justs crashes on me please help.:mad::mad::mad::mad::mad:
iamsuperman_7777
03-19-2009, 10:42 PM
Please run the game on an account that has Administrator privileges.
I wouldn't say that. If OS had gamegaurd, you guys would all complain about the horrible lag that GG causes since it injects itself into every single process. Trust me. Xtrap isn't bad at all.
wait....xtrap isn't bad at all???? im sorry but what in the world are you reading? hello so many people are having trouble with it and oh "isn't bad"...............-_- im just dissapointed in that response
junior503
05-21-2009, 04:19 PM
i downloaded fiesta and it says Error creating the Web Proxy specified in the 'system.net/defaultProxy' configuration section and i dont kno what it means can anyone help me :confused:
redrose10124
05-24-2009, 09:12 PM
i have the same problem!!!!!
a message comes up saying it cant find the web proxy
does someone know how to fix this??
fatalwind
05-25-2009, 06:59 PM
Eh this is bull****, I remember fiesta back in the day when it first came out, i personally instantly fell in love with the game but quit becuase i found TQ Digitals Conquer Online a bit more exciting, but over time after u achieved lv 135 and ur full sup plus 12 it gets boring. so i try comming back to fiesta and yup you know it, ****ty xtrap bull**** hates me =/
The reason this is happening to you guys is becuase Xtrap isnt supported by Windows Vista.
You need a compaq, Gateway,apple,Or an mac to play fiesta now. i personally love the game but im not gonna spend 3000 usd for a mac ^^
Even if u have one of those. A mac is only one who can run stable.
Others will eventually start to BSOD you and get terrible lag.
So uh yea
3000 usd.
dont think so.
Chao
lordeli510
05-25-2009, 08:02 PM
They removed it awhile ago because everyone was complaining, but they brought it back today in that latest patch...
All it did so far to me was slow the reaction time between keyboard press and resolve of the action taken. (heal now takes like 1.5 seconds to resolve, while enemies can continually hit like 2-3 times more by then, so clerics watch it)
I fear that Northern Arizona University's network access is going to be a pain in the butt soon and block my internet access soon, I'm really surprised it hasn't done so already.
I am having same problem, my skills take longer and even sometimes dont even activate when clicked forcing me to spam click. I've been a dedicated player,even playing in closed beta, spent hundreds on sparkcash, but GMs this might be it, the latest patch is killing us.
turkomando
06-22-2009, 06:27 AM
I honestly don't know what the hell is going on either, I am honestly confused.. Just yesterday I was playing Fiesta and I had to reformat my computer for various reasons resulting in the fact that I needed to re-install Fiesta. Except this time when I re-installed Fiesta it did not work. I get a random pop-up, with no words, it includes and upside down question mark, an upside down exclamation mark, a period in center, an underscore.. or somewhat not uner since its at the very top.. and the number 2.. It just pisses me off knowing that it was working for me just yesterday, and after this new update, it just doesn't..
angel_jeanne145
07-04-2009, 06:51 AM
my computer wont let me play at ALL and it sux i have XP and it usually evrything works on it but this wont HELP!
angel_jeanne145
07-04-2009, 06:52 AM
all that comes up is a question mark upside dowm and an ! and thats it it wont let me play!
claire264
07-05-2009, 11:55 AM
I just downloaded and installed it and the dang shortcut won't pop up!!!!!!
gemvela
07-31-2009, 06:49 AM
I can't play fiesta... I will delete it soon.... But before that i want to know how to log on without the xtrap pest
loony703
08-09-2009, 06:52 PM
if your having this problem, should i download fiesta?
rainll
08-10-2009, 09:54 AM
Same prob as yuki_mura.
Mine:
Windows Vista Home Premium
Memory: I dunno.
Other Games installed: Dance Groove online
I actually deleted Fiesta and won't be coming on until somebody fixes it. OUTSPARK! GET YOUR OWN!
xtxremixes
09-22-2009, 09:48 PM
well what in figured out is to scan it for viruses or u need to be the administrator =\
zimpulse
09-27-2009, 06:51 AM
I just get an upside down question-mark and exclamation point, once with just a - and again after hitting "OK" (the only option) I get a !?-2 (!? upside down)
Bonthra
09-27-2009, 02:39 PM
well what in figured out is to scan it for viruses or u need to be the administrator =\
._. Necro... And isn't your state spelled O-R-E-G-O-N?
I just get an upside down question-mark and exclamation point, once with just a - and again after hitting "OK" (the only option) I get a !?-2 (!? upside down)
Either you live in the EU or Philippines and can't play OutSpark's Fiesta, or you need to update your video drivers.
ahve0
09-27-2009, 02:54 PM
I have an idea for Outspark. Maple Story has a cheat protection system called Ahnlab Hack Shield. It hasn't caused problems for me and there are millions of people playing that game. Plus, it's very efficient in its job as a hack shield. There is my advice to Outspark.
cloudrider022
09-28-2009, 05:33 PM
I show you guys report 300 times to outspark that the xtrap isnt wokring good evertime i play it quits on me when i relodaded it It worked again
cloudrider022
09-28-2009, 05:35 PM
If that doesnt work do charges to outspark or i will close there site completley
ahve0
09-28-2009, 07:13 PM
Does that mean Fiesta will be sued? -.-
Bonthra
09-28-2009, 07:35 PM
If that doesnt work do charges to outspark or i will close there site completley
My guess is a person who cannot either punctuate, spell or properly capitalize words is not going to "close there [sic] site".
I'm not entirely sure why you're threatening OutSpark with legal action. (I'm guessing that's what you're doing, anyway. Your wording is abysmal.) Fiesta is not a virus. Nor is Xtrap. The notification that it's a virus is a false positive.
goalmaster60
01-08-2010, 05:29 PM
i want to re-download the game but it wont let me!! i mean i downloded the game before but, whne i try to download it again its already done and i want to RE-DOWNLOAD! *** OUTSPARK DONT USE PANDO, ****S THE DOWNLOAD UP!
grummin
01-08-2010, 05:38 PM
So go necro-post about it in a dead thread that has nothing to do with Pando problems, that'll help. :rolleyes:
prasss
01-08-2010, 06:51 PM
My guess is a person who cannot either punctuate, spell or properly capitalize words is not going to "close there [sic] site".
I'm not entirely sure why you're threatening OutSpark with legal action. (I'm guessing that's what you're doing, anyway. Your wording is abysmal.) Fiesta is not a virus. Nor is Xtrap. The notification that it's a virus is a false positive.
Yours is just as bad
He could mean many things, report it, sue it, bot net attack it, hack it, DoS attack it.
zizy813
01-23-2010, 03:51 AM
its saying to me that you are not on server can anyone help me
puredslayer
01-30-2010, 08:28 AM
i just downloaded it and i couldnt even get 2 play:mad:
puredslayer
01-30-2010, 08:32 AM
i cant play it
blong1998
03-11-2010, 07:10 PM
same thing happened to me. i just thought it was my computer!
lightmagician6
03-13-2010, 07:43 AM
Xplay is not a virus. It's a program that protects you from getting hacked and for other various reasons. A CSR had made a thread abuot what XTrap is all about for Fiesta. Right now, I have made a thread in the troubleshooting section to see why Fiesta is not popping up for me to go on a server and to see if it is something on my computer that is making XTrap not allowing me to get on or that it is not XTrap and that it is something else. I like Xtrap. Better than to get hacked by a malicious program.
kavaska
03-15-2010, 02:59 AM
Check my thread please, we had the same problem and found a solution:
http://www.outspark.com/forums/showthread.php?t=248413
(shortly, the problem that XTrap doesn't like process or bandwidth monitoring programs)
liger52852
03-15-2010, 11:57 PM
i know what to do, simply log on to your computers administrative account and play, if that dosnt work, re-install fiesta and it will be fine. That worked for me so i hope it helps you
ichigo2001pl
03-17-2010, 09:19 AM
maybe we try to remove xtrap alone -.^ ? becouse i see gms dont want help ....
lemonpopsicle
03-23-2010, 09:01 PM
im new to fiesta havent even played yet cause when i log in the screen comes up with a error thing the whole screen turns blue with white writing and the the comp restarts i really wanna play :( spark make your hack prevented hackshield thats good :)
another thing hackers are so stupid they hack so they can get better stuff there is no point working for it is more fun :) hackers just ruin the game for everyone else which is a shame :'(
crimsonfox1108
03-24-2010, 07:50 PM
my Xtrap said "CODE_FIELD [02-0300-00000000-031] It must be run with System admin account."
help T-T
i even cant reinstall the new patch 1.2.79
T-T
mine : windows XP
memory 1 Gb
inet speet 10.0Mbps
NVIDIA GeForce FX5200
right click the fiesta icon and click " run as administrator" :)
themoon477
04-10-2010, 03:03 AM
i cant inter into my account and the chang my eamil add idk what to do pls help me as u can my ID name tiger2008 playing on epith can u pls eamil me on gboy2006g@yahoo.com becos the hack my eamil add ty vm
sean.hood
05-20-2010, 08:34 AM
mine wont lanch
vikingprincess1955
05-24-2010, 01:13 AM
I have installed fiesta. When I try to launch it I get the following error.
Fiesta.bin-bad image
the application or dll C:\windows\system32\cfgmgr32.dll is not a valid image. please check this against your installation diskette. I looked in the faq for help. It said to uninstall it and redownload it. I have done this 3 times. The email I sent said they had suggestions to take care of it. I thought I told them I had tried there ideas first. They also said if continued to let them know. I did that.
daftgirlcc
06-25-2010, 11:26 AM
Mine just won't let me log in. The little Launcher comes up and keeps 'downloading' these things in the bottom. So I type in my email and password, but the Log In button in still grey and un-clickable. How to fix this? I've waited 3 frikin' hours for this game to download and now, nothing..
SaradominGs
07-15-2010, 05:58 PM
there is also a problem with mine. a while back i could play well, now i cant because a patch won't work.
my internet is fast and good ( new computer) and it takes a long time to access outspark websites now,
mine:
Windows 7
Quad-Core 2.8 GHz
1TB (1000Gb)
darkrai376
10-21-2010, 07:34 AM
I Put the Fiesta shortcut and then put my email and password then i put login then outspark launcher disappeares then fiesta online appears but doesnt respond and i dont know what to do plz help me and it makes me mad!
:mad:
ryman001
12-11-2010, 01:43 PM
Anyone know how to solve it without downloading it again!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!.
I GET A RTPatch Executable
and program not responding
I try to play fiesta but when i put my email and password in this RTPatch thing comes up at 50% already without doing anything.
Shadowic2
12-12-2010, 10:44 AM
Anyone know how to solve it without downloading it again!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!.
I GET A RTPatch Executable
and program not responding
I try to play fiesta but when i put my email and password in this RTPatch thing comes up at 50% already without doing anything.
Please do not Multi-Post. If you would like to add something to a previous post, please use the Edit button to do so.
Also, please do not Necro-Post. This thread has been inactive since October.
I would recommend visiting the Knowledge Base to see if there are any available solutions. If you cannot find an answer there then I would suggest to submit a ticket to a CSR.
You can find the link to both in my signature.
Thanks!
-Closed-