access denied??

[Firefox]

i have done all the new installing and all the new downloading and i still get access denied!** I have a lvl 21 charater and it says that the charaters with 20lvl or above will be saved. what am i doing wrong?

[ZaneLear]

Did you dl the new client?

[Trebori]

Just the name is saved. Your character will be 1st level again.